Lancaster Accommodation, Lancaster

You can pay your license fee in full, or you can choose a payment plan of 4 instalments. If you’re paying in full, the total amount will be due before your arrival. If you’ve opted for a payment plan of 4 instalments, the first payment doesn’t need to be paid upon booking, however, it will need to be paid at 4 weeks before your start date. Please note paying in instalments will require a guarantor. 

Their common spaces are residence-specific, so please check the relevant residence page on our website to see what spaces it includes. 

Yes, they do – please check with the residence about whether your studio room is eligible for dual occupancy. Both students who wish to book as a joint tenancy must be students. 

They have accessible rooms available at all their residences, so they want to make sure that everyone can have a safe and comfortable stay with us, so please let them know about any medical information or disabilities on your application or contact us directly to find out more. 

Yes, the agreement for your room, which you are required to accept to complete your booking and secure your room, is a legally binding contract. 

These aren’t included in your room as they tend to be personal items. However, you can purchase everything you’ll need for your room. 

Yes, they have high speed Wi-Fi throughout each property so you can be always connected. More information on how to connect will be provided upon your arrival and this is included in your accommodation fees, so you do not need to pay for it.

They do allow day and night guests, however, for your own safety and security, there are a few guest policies in place: 

• You can have unlimited guests visiting during the day between 8am and midnight 
• For overnight stays, one guest can stay for a maximum of three consecutive nights throughout the month 
• All guests must be 18 years of age or over 
• You will have to sign in your guests, and they must bring a photo ID to enter the building 
• You will be responsible for your guest throughout their time at property 

Cleaning services are not included in your stay. However, they are available. All you must do is to contact your property team to book your cleaning service for a small fee. 

They work hard to make sure that pretty much everything is included in your stay. Just so it’s clear, the below items are not included in your rent: 
1. They have vending machines in some of their properties. All snacks and drinks within the vending machines will be at your own cost. 

2. You can pay for your laundry on a pay-as-you-go basis 

3.  You can book room cleans at reception for a set fee. 
If you’d like any bedding, towels and/or kitchen equipment during your stay, you can buy them.

Yes, TVs are included in all rooms. If you are watching live or recorded live TV programmes on any channel or TV service, or downloading or watching BBC programmes on BBC iPlayer on any device you will need to purchase a TV licence during your stay with them. 

They have laundry rooms in all their properties with 24-hour access. 

Get real-time availability of the washers/dryers. 

Prices for a wash and dry can be found in your Welcome Book which you’ll receive upon checking-in. Payment is done through a pay-as-you-go card which can be purchased from a machine in the laundry room. 

For any other questions on laundry, speak to the team as they’ll be happy to help. 

When moving in, you will receive your keys/FOB for your room, access to the building and usually a post box key. 

If you do lose any of your keys or the FOB, please let them know right away for health and safety reasons. You will be charged for a replacement which the residence team can arrange for you. 

Yes, this can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it. 

Upon Check-In, they do require that you complete a gym induction to ensure you’re comfortable using the equipment. 

No, you are not permitted to sublet any part of your accommodation, as per your accepted tenancy license agreement or AST. If you need to move out early, you should contact the reception team to discuss the option of a tenancy takeover.

Their maintenance teams are available five days a week to help with any issues or questions. They’re also available for any emergencies during the weekends. 

If you do experience any maintenance issues during your stay, simply log this using App (full information can be found in your Welcome Book). The team will update you on the progress of the job and book a time with you for accessing your room. 

They know how important your belongings are to you which is why they provide contents insurance to everyone staying in a property.

They encourage everyone to bring their bikes to university as it makes for a much more environmentally friendly way to get around town. In fact, all their properties have bike storage available. Simply speak to the team for details. 

Bikes are stored at your own risk. In no circumstances should bikes be stored in your room, corridor or in the communal space in the building. 

Electric bike/scooters should not be kept or charged anywhere in the building under any circumstances. This includes your room, flat, common spaces, and the bike store. 

They’re committed to providing a safe and healthy environment for all students, employees, clients and other parties who may be affected by their activities. 

They are committed to continual performance through learning from experience. They will always engage with all their staff, students, clients and suppliers so that everyone is involved and invested in managing risk. 

Their studio rooms include:

• A small double bed
• Wardrobe with hanging space & shelving 
• Ensuite bathroom with shower, sink & toilet 
• Study desk & chair 
• Breakfast bar and kitchenette with storage, hob, microwave oven, and fridge 
  

This is residence specific, so please check the relevant residence page for a full list of what is included in your property room. 

If you ever need to contact the team at property, feel free to get in touch. Their teams are always there to help. 

They don’t allow smoking inside your residence, but you’re free to do so in the designated smoking areas. 

You can personalise your room, as long as you’re able to return your room at the end of your contract in the original state. You will be recharged for any damages on your room, such as holes, nails or glue marks on the wall. 

When checking in to your property, they’ll need to see a form of photo identification (passport, driver’s license etc). 

Prior to check-in they need the following uploaded to the Property Portal. 

• Proof of studies from your university. 
• Personal identification 
• Profile Picture 
  

They also require the following disclaimers to be read and accepted on the Property Portal 

• Fire Safety Policy 
• Guest Policy 
• Gym Policy 
• Parcel Disclaimer 

If you’d like to move rooms, they’ll always try to accommodate it. Please do note that they can only offer room changes if there are rooms available to move into within your property residence and there is an understandable reason for wanting the change. 

Keep in mind that different rooms can be offered at varying prices. The rates are based on several things, like the size of the room, location in the building and its availability so it may be that you will have to pay a different rate to occupy another room.

 As terms and conditions may apply, please make sure you speak to them. 

To ensure you get the best check in experience, you can book a timeslot via Property Portal. When it gets nearer to your check-in weekend, so you can book a time that’s suitable for you. 

The check-in weekend takes place in September however the dates vary depending on what property you’re staying in. 

It is perfectly understandable that you might be anxious or worried about being away from home.

Here are some ways to relieve stress and anxiety:

• Look for ideas of exercises you can do and are comfortable with
• Spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV programmes
• Try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
• Keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden (where possible)
  

You can also speak to your residence team about it and they can help with local resources, groups and university support too. 

You are eligible to be released from your tenancy 14-days from signing your Licence and paying your £100 holding deposit. To be released within the 14-day cooling off period they would require written confirmation that you wish to cancel your booking. Upon receipt of such notice, they will refund your £100 holding deposit together with any other payments you may have made.