Margaret Rule Hall, Portsmouth

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

No. Your maintenance team will be happy to help with any repairs, so please log your maintenance request through their App.

They've created virtual tours for most of the properties but if you would like to see the property in person, you can get in touch with the amber agent.

If you are arriving later at night or early in the morning, simply call our Emergency Control Centre and they'll arrange for someone to come out and let you in.

It’s your responsibility to clean both your room and the shared areas of your flat.

Find guidance on keeping your room and flat clean and tidy from the residence team.

When you book with us the possessions inside your room are protected through property Insurance.

If you need to make a claim you'll need to get in touch with insurance Claim Centre.

Wi-Fi is included in your rent. If your internet is with Glide, you’ll have access to up to 300Mb/s and can connect up to 50 devices simultaneously. If your internet is provided by your university, they’ll be able to tell you your allowances.

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

You'll find information on the location of the laundry room at your property in your property Welcome guide. You'll be sent a link to this by email ahead of checking in.

All of our flats are fitted with Prefect temperature controls which you can use to adjust the temperature.

There are TVs in many of the communal areas, and some bedrooms include TVs too - you can check what's available at your property on your property page or in your welcome guide. You'll be sent a link to your welcome guide before you arrive.

You will need a TV licence for your bedroom if you’re watching TV live or on-demand, and if you have a TV licence for your bedroom this automatically covers the communal kitchen too.

If you just want to watch TV in the communal kitchen, then you and your flatmates can arrange a single TV licence together. Students living in a studio will also need to arrange their own TV licence if you plan to watch TV live or on-demand.

Nothing is more important than your safety, and that includes keeping safe from fire in your flat. There’s safety equipment and systems on site that help to keep you safe every day, but there’s a part for you to play too.

Here’s the best ways to keep fire safe in your flat:

Keep doorways and hallways free from obstructions

Keep fire doors closed and never wedge them open

Switch on your cooker extractor fan when you cook

Never leave your cooking unattended

Don’t start cooking if you’re tired or under the influence of drugs or alcohol

Never cover a heater or dry your clothes on them

Never cover a smoke detector

Use the bathroom fan when showering - steam, and even deodorant spray, can set off the smoke alarm

Never use faulty electrical equipment

Be careful to not overload plug sockets or extension leads when in use (appliances which give off heat should only ever be plugged in alone eg hairdryers etc)

And around the building:

Keep all exits and hallways clear of any obstructions

Never wedge communal fire doors open

Report any faults with fire doors or equipment to us as soon as you spot them

Never block emergency access to your building

Familiarise yourself with fire escapes and your fire assembly point

Only use the dedicated smoking areas and never smoke or vape inside

And remember, tampering with fire safety equipment is against the law. Don’t tamper with your fire extinguishers, fire alarm system, smoke detectors (including covering them), break-glass and fire exit signs.

False activations are frustrating. Not only do they disrupt you, but they can also make others become too relaxed when it comes to hearing the fire alarm. You should never assume a fire alarm is just a false activation, and always evacuate whenever you hear the alarm.

There are however a few things you can do to help reduce false alarm activations:

Keep the bathroom door closed when showering as steam can activate the fire alarm

Use aerosol sprays in the bathroom and turn on the extractor fan

Do not cover your bedroom heater with clothes or other items

Do not use candles

When cooking - open your kitchen windows slightly and keep your kitchen fire door closed. Don’t leave cooking unattended.

If your break glass point is damaged, let your Unite Students team know

Don’t smoke in the building

If you suspect that others might be smoking in the building, let your Unite Students team know

All of the buildings are non-smoking, so they don’t allow smoking or vaping inside your flat, room or communal areas. They do have some designated outdoor spaces that they ask the residents who smoke or vape to use instead. There are cigarette bins located on site and they ask that residents use these where needed to help keep things tidy.