What do I do if there is a problem with my room or flat?

You can log maintenance issues through the online portal by logging into your account on the website and click ‘Maintenance request’. You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of our friendly on-site maintenance team will aim to resolve the issue for you quickly.

How can I obtain the instructions on appliances within my flat?

If you require any instructions or user guides please contact your property manager who will be able to assist with this, or any of our staff on site will be able to assist with this.

Are there staff available onsite?

Each site has a friendly team available to our residents 24/7. For some of our sites, an emergency contact number will be provided when staff are not onsite.

If you booked directly with us, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

Can I move in earlier than my tenancy start date?

If you need to move in earlier than your tenancy start date, please contact the site you have booked at, all contact numbers and emails can be found on their web page. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in.

How long can I live here?

They offer different length contracts, as well as short-term contracts. If you are interested in a short-term contract, please contact the site directly, we can accommodate a stay of 2 weeks or longer. There will be a weekly charge, this would usually be due before you moved in, but arrangements can be made for monthly payments on request.

You can move out whenever you want. However, remember your contract is a fixed term tenancy agreement so even If you move out before your tenancy ends you will still need to pay the full amount of rent.

Can I extend my contract if I need to?

If you need to extend your contract for whatever reason, please contact your accommodation team directly for prices and information. Extensions are subject to availability.

How many people can share each flat?

Our shared flats range from 3 to 7 beds. If you need any advice about which option would be right for you, our staff would be happy to help.

Can I choose which flat I would like to be allocated to?

When booking directly with us, you can view floor plans for your chosen building, and you can select your own room. This gives you more control over where you will be living and who with!

Can I find out who my flatmates are before I move in?

While we can let you know the ages and genders of your future flatmates, we cannot provide their names or any other personal information. This information is present during the self-select process on line. However, you can find your flatmates through our Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

Can I book with my friends?

If you’re planning on living with your friends, you’re in luck! We can accommodate groups of 4-7, depending on availability. Contact your site directly with the names of your group and we will be on hand to help.

What do I need to bring with me that my accommodation doesn’t already provide?

Unsure of what you need to bring for your bedroom? We’re here to help! When it comes to your bedroom, please note that we do not provide bedding. We suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin. While we provide some kitchen appliances, we do suggest each tenant brings their own crockery, cutlery and other kitchen utensils. Upon arrival, most students living in shared flats arrange with their flatmates to buy some communal items – we recommend this as a cheaper option which would also avoid cluttering the kitchen with multiple items. For a full list of what we advise you to bring, check out your student handbook. If you are unable to bring certain items with you, don’t panic – there are plenty of shops close by where you can find the things you need.

We do not provide car parking at our sites. We advise residents not to bring cars to our accommodation as parking can be long walking distance from our sites and also costly. St Lawrence House is the exception, with a limited amount of parking available. Please contact site for costs and availability.

Can I smoke in my flat?

No, you cannot smoke in either your room or the communal areas of your flats. Smoking is a fire hazard and is forbidden in flats on all s sites. There are designated smoking areas in every building which you are welcome to use.

Can I have guests over?

As a tenant of an site you are more than welcome to invite guests to your accommodation. If your guest is staying overnight please let a staff member at your accommodation know. We also suggest that if you do invite guests be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of an site you are responsible for the behaviour and actions of your guests.

It may be possible to change your room after you have moved in – we suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

What if my course start date is delayed during the first semester for 2022/23?

They are in constant communication with all of our university partners, and there is nothing to suggest that the 2022/23 academic year will be delayed at this stage. If your term date is delayed for the first semester, we will simply update the start of your accommodation contract in line with your deferred University start date, if that is what you wish or require

What if I can’t move in because of travel restrictions?

If you are unable to travel to the UK for the 22/23 academic year due to travel restrictions imposed by the UK Government / your government due to COVID-19, they will not hold you to your tenancy agreement and deposits will be refunded - You'll need to provide proof, such as an official email or statement from your government in order for them to process this request, and do so at the earliest reasonable opportunity and at least 72 hours prior to your tenancy start date.

Who can be a guarantor?

Anyone over the age of 18, who is a UK resident, can be your guarantor.

Portland Green Student Village, Newcastle Upon Tyne

Portland Rd, Newcastle upon Tyne, NE2 1DT, United KingdomView Distance From Universities

gym

game room

laundry facility

From £114/week

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Portland Green Student Village - newcastle

Videos

3D View

Portland Green Student Village is a splendid student accommodation in Newcastle which offers a wide range of en-suites and studios. The property is close to major universities such as Northumbria University (16-minute walk) and INTO Newcastle University (19-minute walk).

Features

Here each room has free high-speed WiFi, secure access, smart TVs, and amazing inclusive facilities with complete privacy. Make use of the study spaces when you have an upcoming test and need a change of space. Train your body at the fitness suite/gym and shop your essentials from the onsite shop. You’ll even have outdoor, social spaces, 24/7 onsite support and social events throughout the year.

Location and What's Hot?

The property is close to tons of pubs, restaurants and tourist attractions. Spend weekends with your mates at City Tavern and Percy Arms. Have casual meetups at Cook House and ARLO Bistro & Cafe. Tourist attractions such as Victoria Tunnel Tours, Heaton Park and Laing Art Gallery are within less than 30 minutes on foot.

Commute

With excellent connectivity with public transport, you will not be too far from anything in the city. City Road-Tyne Tees bus stop is within just a 9-minute walk from the property. Manors subway station is within an 11-minute walk. Even the Manors train station is also just a 12-minute walk away.

Common Amenities

Superfast Wi-Fi

Smart TV’s

On-site maintenance & housekeeping

Monthly social events calendar onsite

Communal lounges

Gaming areas

Study pods

Onsite gym facilities

Laundry rooms

Bike storage

Room Amenities

¾ Double bed

Storage facilities underneath

Wardrobe with a mirror attached

Desk Space

En-suite bathroom

Superfast Wi-Fi

Shared Kitchen

Kitchen wear

Bedding sets

TV licence

Safety and Security

Digital entry systems

24/7 Onsite Support

24 Hour Security

Bills Included

Wifi

Water

Heating

Electricity

Room Types

Standard En-suite - Rosedale Court

£114/week/person

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Lease Duration51 week

Bedrooms1

Bathrooms1

Area13 - 14 sqm

Deposit£150

Room Facilities

¾ double bed

Storage facilities underneath

Wardrobe with a mirror attached

Desk Space

Superfast Wi-Fi

Perfectly designed for student living, our popular standard rooms are on the more generous side of most student accommodations at between 13-14.4 sq metres. Including 3/4 bed, storage, study area and en suite shower room, these flats are clustered around contemporary shared fully-fitted kitchen and lounge areas.

Looking to book this unit? Join Waitlist

Standard Ensuite - Bryson Court

£125 - £134/week/person

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Lease Duration44 week - 51 week

Bedrooms1

Bathrooms1

Area13 - 14 sqm

Deposit£150

Room Facilities

¾ double bed

Storage facilities underneath

Wardrobe with a mirror attached

Desk Space

Superfast Wi-Fi

Their popular standard rooms are on the more generous side of most student accommodations at between 13-14.4 sq metres. Designed for student living, these rooms in Bryson Court balance great value and contemporary facilities.

Looking to book this unit? Join Waitlist

Cancellation Details

Cooling Off Period

Free booking cancellation in stipulated time

No Visa No Pay

Free Cancellation if student visa is not secured

No Place No Pay

Cancellation policy if admission not confirmed

Replacement Tenant Found

Find the replacement tenant and easily cancel your booking

Extenuating Circumstances

Ongoing health issues which prevent you from travelling

Payment Details

Booking Deposit

Secure booking with this amount

Payment Instalment Plan

Flexible payment terms

Mode Of Payment

Payment via easy transaction modes

Guarantor Requirement

Guarantor requirements and policy

Portland Green Student Village, Newcastle Upon Tyne

Features

Location and What's Hot?

Commute

Room Types

Standard En-suite - Rosedale Court

Standard Ensuite - Bryson Court

Cancellation Details

Payment Details

Frequently Asked Questions

Why do I have to pay a deposit?

What happens to my deposit? Where is it kept?

When will I get my deposit back?

Are there any reasons why I wouldn’t get the deposit back?

Why do I need a guarantor?

In what situations might we contact the guarantor?

What details from the guarantor do I need to provide when booking?

What can I do, if I don’t have a guarantor?

Location