Raymont Hall, London

There is Wi-Fi throughout your flat, including your bedroom, and the whole building. To connect to our Wi-Fi, simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster. High-speed internet Wi-Fi is provided completely free of charge via the ASK4 network and is available throughout the building including study areas and social spaces. To get online, connect to the ASK4 network, open your internet browser, and fill in the registration form. We know it is a technological world, so you can connect up to three devices with your ASK4 account! We provide a wired service of up to 900Mb/s and Wi-Fi internet service of up to 380Mb/s, which is included in your rent.

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. We ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their visitor’s behaviour whilst they are in the Village and our teams reserve the right to refuse entry if there is any breach of the Village Rules, or if we believe their entry may cause a safety concern to staff, residents or other guests.

We take recycling seriously and encourage all our residents to sort their waste whenever possible. Every Village offers recycling facilities which may differ from one to the other. Ask your Village Team for more information and look out for signs around the Village.

It is the job of the Village Team to ensure that have a great experience. Your team is made up of a general manager, customer service advisors, housekeepers, and maintenance operatives. They are on hand to assist you if you have any questions, concerns or just want to chat. The reception team is your first point of call for any day-to-day queries.

You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with us. Housekeepers will ensure the communal areas such as the stairwells are clean.

All our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or app shown on the card and you’re ready to go. Full instructions of how to use the machines are on the wall of your Village’s laundry room.

Collecting your parcel is easy with the CLV App. The reception team will take receipt of your post and any parcels from couriers, and you will be notified via email and through the CLV App when it is ready for collection. Go to the Deliveries section of the CLV App where you will find a collection QR code – you will need to show this to the Village Team at reception to collect your delivery. Parcels will be kept in the office, and we will sign for registered post and special delivery items. Please note: We cannot accept responsibility for lost or damaged parcels, and if parcels remain uncollected for a period of more than two weeks, we may return them to the courier or sender to ensure we have space for new deliveries.

If you need support with the CLV App or something isn’t working as it should, please speak to the Village Team at reception who will be able to assist.

We know that feeling safe and secure is really important to our residents, which is why we have a range of measures in place to give you peace of mind and to ensure you feel as comfortable as possible during your stay. We're proud members of the ANUK National Code for Non-Educational Establishments, the model for 'best practice' in student accommodation. All our Villages have CCTV installed, and access in and around the buildings is operated with a secure key card/fob system. In addition, all bedrooms can be locked with your access keys. The Village Team also includes Service and Safety team members who conduct patrols for the safety of our guests.

If you lose or temporarily misplace your access keys or fob, please report this to the Village Team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs us to provide the replacements – no hidden admin fees.

Our friendly Village Teams are available 24-hours a day, seven days a week, every day of the year (including all UK Bank holidays). This is to ensure you always have someone to speak to should you need our help or support. We regularly review and update our safety policies, in line with government guidance, as well as relevant health authorities. It’s important that you feel supported when you choose to live with us and we understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available. Our Villages are communities, and we urge all our residents to look after one another. If you have not seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the Village Team immediately. There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to the Village Team at reception who will be able to advise on how to access those services. Students in the UK can also register for Togetherall – an online service providing free access to students with anxiety, depression, and other common mental health issues.

Yes, your possessions are insured for up to £6,000 (T&Cs apply) while you’re staying with us through our partner, Howden for Students. It’s easy to underestimate the value of your possessions. We’re not just talking about your laptop and phone, but items such as your clothes, hairdryers, and other gadgets, like Fitbits, and smart watches can all add up. You can access a 24/7 wellbeing helpline, a dedicated blog section for everything you need to know about student life, receive discounts on other student-friendly insurance, and check out the career advice section. Plus, don’t miss the opportunity to earn extra cash by trading in your old gadget! Find out what is and isn’t covered, by registering with the Howden for Students app here. Once you’ve registered with Howden’s student app, you can instantly access your cover details and policy documents, as well as contact the claims team at any time.

Our Village is your home, and we want to provide you with a place where you can live, learn, and grow. It’s about living somewhere to make new friends, have new experiences and, importantly, create memories that will stay with you for years. Most of our Villages have communal areas to socialise, such as games rooms, gyms, movie rooms and sofa areas. What's more, Village Life is our free programme of events and activities, hosted throughout the year to help you settle in and make new friends. As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each Village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information. To find out what events are happening at your Village visit the Events page on the CLV App. Here you can RSVP and will receive reminder notifications before the event. You can also view events at your Village by visiting the website.

We have a range of measures in place to give you peace of mind and ensure you feel safe during your stay. All our Villages have a dedicated health and safety noticeboard with information, tips, and advice on how to stay safe.

Most of our properties have accessible rooms available; you can find out more about these rooms and check their availability on each of the Village pages. Upon booking an accessible room, or if you have any other disability or medical condition that requires our support, please contact your Village directly, so we can understand your specific requirements. Visit our Contact Us page for your Village’s details. If you need special consideration because of a medical condition, you may be asked to provide a supporting letter from your doctor. Please include all relevant information on your application.

We prioritise safety obligations at our properties and firmly believe that residents should be well-informed about building and fire safety from the beginning of their stay. Whilst we remain vigilant in overseeing the safety of our residents and premises, we encourage residents and members of the public to come forward with any significant building and fire safety concerns or incidents that can assist us in fulfilling our obligations. For a detailed insight into our approach to building and fire safety, please refer to our Resident Engagement Strategy. Information about how to raise a concern about building and fire safety is available via our Resident Feedback page.

Efforts to repair or replace damaged items must not be undertaken by anyone other than those who are authorised to do so by Campus Living Villages, such as Campus Living Villages’ staff and/or our approved contractors. Such activity is highly dangerous and can lead to further damage and increased damage fees. Some types of damage (e.g., light scuffs on walls) may be treated as general wear and tear (at our discretion), and we will only apply a damage charge if there has been malicious damage, or if the repair or replacement results in a cost to Campus Living Villages. You and your flatmates hold a shared responsibility for any damage caused to the flat communal areas, but if a flatmate is willing to accept full responsibility for such damage, we will not charge anyone other than that person. If no one accepts responsibility for communal, the charge will be split evenly between all flatmates. It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request through the CLV App, where you will be asked to provide a summary of the issue and upload a photo (if necessary).

Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in a Campus Living Villages branded check out envelope (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your post box so you can collect any letters you have waiting for you. If you are not able to return your keys in person, please contact the Village Team. Campus Living Villages cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if we do not receive them.

It is very important that we have your correct contact details in case we need to contact you. Please ensure that we have your current email address and mobile phone number. You can edit your email, password, telephone and emergency contact details by going to the Profile tab on the CLV App, which is located at the top right of the screen. You can also amend app push notifications and opt in/out of marketing communications.

Collecting your parcel is easy with the CLV App. The reception team will take receipt of your post and any parcels and you will be notified via email and through the app when it is ready for collection. Go to the Deliveries section of the CLV App where you will find a collection QR code - you will need to show this to the Village Team at reception to collect your delivery. Parcels will be kept in the office, and we will sign for registered post and special delivery items. Note: We cannot accept responsibility for lost or damaged parcels, and if parcels remain uncollected for a period of more than two weeks, we may return them to the courier or sender to ensure we have space for new deliveries.

Our Village is your home, and we want to provide you with a place where you can live, learn, and grow. It’s about living somewhere to make new friends, have new experiences and, importantly, create memories that will stay with you for years. Most of our Villages have communal areas to socialise, such as games rooms, gyms, movie rooms and sofa areas. What's more, Village Life is our free programme of events and activities, hosted throughout the year to help you settle in and make new friends. As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each Village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information. To find out what events are happening at your village, visit the Events page on the CLV App. Here you can RSVP and will receive reminder notifications before the event. You can also view events at your village by visiting the website.