Riverside House, Guildford

Who can book a student studio?

You can book a studio at our city centre locations if you are a student aged 18 and over and in full time education, whether studying a Pre-sessional, Undergraduate or Postgraduate course, for the length of your studies.

Each property has a range of studio types, guaranteed to suit most students requirements. Choose the perfect location, either in Southampton, Winchester or Portsmouth and make the most of your University years.

If you are interested in viewing a studio then you can easily arrange a viewing in person or online. We aim to make it as simple and hassle free to book with us and our team will be delighted to accommodate your most suitable times.

How do I cancel or re-arrange my viewing?

Plans can change and we understand it is important to allow sufficient time to view your future home. We will be only too happy to cancel or re-arrange your viewing at either Winchester, Southampton or Portsmouth.  

Can I book a studio without having viewed?

Of course, booking the perfect studio is a simple process and can be done online in just a few minutes. We recommend that you have a look at our virtual 360 tours. It is a very useful tool to immerse yourself in the building and see the different locations and studio types from your desktop, tablet or smartphone here.

For the ultimate virtual viewing experience why not use Google Cardboard to explore everything we have to offer.

If you prefer to take a personal guided tour we can also arrange live Skype or Facetime viewings, simply contact us and let us know when is most convenient for you. If you arrive and change your mind, we will do our best to accommodate you but subject to availability and additional administration charges.

Are pets allowed?

 Unfortunately in the buildings we do not allow pets, the exception being assistance dogs. Please let our team know at the time of booking. 

How long is the contract?

We have a limited number of Studios with flexible terms available (from as little as 1 week) so you can choose the term that suits you best. Our typical contract is 51 weeks and we will be happy to discuss more flexible arrangements if required. 

Remember, you take advantage of All-inclusive billing - easy and simple. 

How do I pay?

Once youve made the easy decision to live in one of our studios, to confirm your booking we ask you to pay a deposit with the first months rental payment. You can then have a few options of how you would like to pay your rent:

• Upfront in one go, this includes all administration charges and youll benefit from a 2% discount on your total rent
• Termly payments - Payment dates usually coincide with the Student Finance UK payments, so it makes budgeting easier. 
• Monthly payments (if you have a UK guarantor), just speak to our Sales Team and we can explain what additional documents will be needed.

We accept payments by Bank transfer, debit or credit card and have partnered with ''TransferMate' who offers a free currency exchange service with very competitive rates, guaranteed to lowering your transaction fees

How much will the deposit be?

When you confirm your booking you will be asked to pay a 300 refundable bookings deposit, which will be converted into your refundable security deposit when you move in. Your refundable security deposit is protected by MyDeposits, a UK government recognised scheme. Ask your House Manager for more details. 

What is the Tenancy Deposit Protection Scheme?

 The Tenancy Deposit Protection (TDPS) is a piece of legislation introduced by the UK Government in April 2006 for landlords in England and Wales. The purpose of the scheme is to protect tenants from unscrupulous landlords, who have been accused in the past of taking amounts from deposits unfairly.

The legislation ultimately protects you and allows us to follow a very streamlined process for disputes after check out.

When do I get my refundable deposit back?

At the end of your tenancy, assuming the studio and its belongings are in the same condition as when you moved in and youve paid all your rent, your deposit will be refunded within 10 working days.

To speed up the process let us know if you plan to leave your accommodation early and ensure we have the correct bank details.

What does my weekly rent cover?

so youve chosen your building and gone through the options of Studios available This is clearly the next question.

Our All Bills included guarantee means that your rent covers your studio and shared facilities (see building descriptions for full details), all your utility bills (water, heating and electricity), contents insurance (through Endsleigh insurance), unlimited Super-fast wired and wireless internet access and attendance to the social events. 

You will also have your own 32 SMART TV in the studio. If you plan to watch live TV or recorded BBC content let us know - we will also include the TV licence.

Students have access to a state of the art gym (FREE and 24 hours access), games/TV lounge (with Netflix account and Sports) and study rooms in Winchester, Southampton and Portsmouth and laundry facilities in every building with enough free laundry credits to last the year for most students.

What do I need when I check-in?

The process couldn't be simpler

Once you have confirmed your booking and paid the instalments due, make sure we have the relevant paperwork (including copy of photo ID we are sorry if it seems a lot).

Complete your online induction, where you will be able to learn more about the building and let us know when you plan to arrive. The Team will be on hand to help  when you move in, it doesnt extend to unpacking although we could bring you a cup of tea!

Are student studios furnished?

Yes, our studios are furnished to a very high standard and all in great taste. Each studio has plenty of storage, a lovely comfy mattress and double bed, a large well designed bathroom and kitchen area.  Everything you will need to make it your home, the ultimate in student living.

If you would like to purchase any additional items we have partnered with UniKitOut to offer our students a range of packs or additional items you may need. 

Will there be an inventory when I move in and out?

 Yes we have an independent company who takes care of this. They will provide you with an inventory when you move in and when you move out. 

Do I need to pay council tax?

 As a full time student you do not need to pay council tax. You will be provided with a council tax exemption form by your University during your enrolment. However, if you are occupying a couples sharing studio and one of you is not a student you will be required to pay council tax fees.  Please just speak to a member of the Team if you are unsure. 

What internet service do you provide?

 uand Super-fast wired and wireless internet, we dont think you should ever have a problem accessing the internet whilst in any of our buildings.

You can also enjoy our free-Wifi perks around our buildings! Ask our team for more details. For the techies, we have our own dedicated fibre 1G leased line completely uncontended. When we say superfast, we mean it! 

Can I have a TV? Will I need a TV Licence?

We have included a 32 Smart TV in your room. If you plan to watch live TV or recorded BBC content we will include your TV licence on our All Bills included promise And it gets better! Your TV licence covers any device you watch TV on, wherever you are.

Is linen included?

You can arrange a regular cleaning service through your House Manager and specify upgrades such as linen change. There is an additional cost for this service. 

Alternatively, if you can't bring your own linen, we have partnered with UniKitOut to offer our students a range of packs to fully equip your kitchen, bathroom and any bedding you may need.

Can I smoke?

The entire property is smoke free. There are no smoking areas in the building. 

Who will clean my studio?

 You are responsible for cleaning your studio together with communal areas of your shared studio. However, for existing. students that decide to renew their accommodation with us for next year, you will benefit from a free weekly studio 20 minutes clean throughout your next tenancy with us!

For new students that would also prefer to have a cleaner come to their studio on a regular basis, we can also arrange this for you with our dedicated cleaning services team, as you would expect subject to availability and additional charges. Contact your House Manager for more details.

Who will maintain the building?

Most of the maintenance we carry out is scheduled and proactive in nature. Should anything break down, we guarantee a speedy response and aim to fix most of issues within 4 working hours.

Will the building have Videophone entry system and CCTV?

 Every one of our buildings has 24 hour CCTV cameras and each studio has a Videophone entry system, your safety is of the utmost importance to us. 

Is there an onsite laundry?

yes each building has laundry facilities.  All we ask is, once your washing is finished that you consider your fellow residents and remove your items straight away.

What happens if I lose my keycard or get locked out of my studio?

We know that this happens, all you will need to do is make a quick call to our Housing Manager on 07702903315 and we can get you back into your studio as quickly as possible. We will ask you to pay 12 for a new key card. 

If you lock yourself out of your studio or building outside working hours (Monday to Friday, 9am-5pm) there is a charge of 30 for your first lock out and 60 for any subsequent lock outs.

It is important that you keep your room key card with you at all times. If you are the forgetful type, speak to your House Manager - we may be able to offer alternatives like wristbands that may be more suitable. 

Worried you wont know anyone and never lived in UK before?

Many of our students are from International countries and have never lived in the UK before, so firstly you wont be alone.

We understand that starting University is nerve wracking enough and even harder being so far from home. Here at we want you to feel at home and want your time here to be a great experience and one you remember always.

To help make you settle in and get to know some friends our Events Team will be arranging a number of events throughout the year from a arrival meetings and the awesome Welcome party, film nights, visits to interesting places and Summer Barbecues. Check out our social media and follow us and like us on Facebook.

Medical care and assistance

Student welfare is very important and illness of any kind can be worrying at times. Your House Manager is trained in Mental Health First Aid and can also assist you to find medical attention if required. 

The following NHS treatment is free for everyone: emergency treatment (but not follow-up treatment), family planning services, diagnosis and treatment of certain communicable diseases, compulsory psychiatric treatment.

To qualify for any other NHS treatment, you must meet certain conditions. If your course of study is for six months or more and you are studying in the UK you will qualify for NHS treatment from the beginning of your stay on the same basis as anyone who is ordinarily resident in the UK. You will not have to pay for hospital treatment, but you may have to pay for some dental treatment and a standard charge for medicines prescribed by a doctor. Health care laws vary depending on which country you are from. Please make sure you have checked what you are entitled for whos entitled? Make sure you register with a doctor as soon as possible and dont leave it until you are already ill.

Inventory check

 Before you move in we will have instructed the independent Inventory Company to conduct a check-list of your studio. You will receive a copy of this within your Welcome Pack. Please make sure you check it and let your House Manager know of any discrepancies within 14 days of receiving the inventory. 

Will I need contents insurance?

Youll be pleased to hear that we include FREE contents insurance for all students as part of your tenancy agreement, through our partners Endsleigh. We believe that we have you covered, however if your have a particular item you'd like to insure or want to enhance your policy, you can do that a preferential rates.