Student Castle Durham, Durham

Most surgeries now offer online registration – once you’ve found your local GP, check their website. Check with them too for any recommendations.

No problem – you’ll just need the same identification as other students. Take your passport, driving licence and at least one proof of address document such as a bill or licence. If you can get a letter from your bank at home recommending you, that’s even better – but you don’t strictly need this, and you absolutely do need the ID mentioned above.

No, but you can purchase bedding and other items from their partner.

If you would like to bring your own kitchen equipment they have lots of storage space. However, you can buy a kitchen pack from them when making your booking which will be in your room upon arrival.

Some of their schemes have TVs in the rooms, however should you wish to use them then you will have to purchase a TV licence. Please note, there will be no TV's in the rooms however you are more than welcome to bring your own to plug in.

Yes, they try to be as eco-friendly as possible so each of their schemes has plenty of secure bike storage space. Please note, E-Bicycles and E-Scooters are not permitted at any of their sites. They also offer FREE bike hire to all their residents across all schemes. Simply hand them your room key in exchange for a bike, helmet and lights.

All their developments are based in fantastic city centre locations, with great transport links nearby. They also try and be as eco-friendly as possible so they don't encourage students to bring cars. Very limited parking is available on a case-by-case basis – if you have a genuine need to keep a car at university, you can contact the management for your chosen property development to discuss your options. All their developments have nearby public car parks, perfect for when friends and family visit. Short term car access is available for dropping off or picking up your belongings.

Their onsite management can do very little in terms of internet problems. Please contact the service provider, Ask4. They have specially trained tech support staff to help sort out your internet as quickly as possible.

E-Bicycles and E-Scooters are strictly prohibited at all of their sites as they pose a significant fire risk.

You can log all maintenance issues online through the Student Portal. Their onsite maintenance team will respond to the issue as soon as possible.

For safety reasons, they can’t allow any overseas electrical equipment that doesn’t comply with all relevant British standards. They do not allow portable heaters in any of their rooms.

Yes, you do. All their sites have plenty of local supermarkets nearby.

No. Letting someone else store their things in your room is a breach of your Licence Agreement, and it will also invalidate your insurance coverage.

Of course. They normally allow a maximum stay of two days per visit for guests but they will need to sign in/out at reception (this is outlined in their guest policy which you will sign when you move in). Guests are not allowed their own keys.

Yes – they provide complete personal contents insurance to protect you and your belongings.

Your insurance is through Endsleigh. Additional cover is available at an extra cost.

Of course! You can enjoy the social aspect of student living, while hanging onto some personal space in one of their self-contained rooms.

So things don’t get too hectic, they will send all students different timeslots prior to move in so you can book your slot, but the reception is always open 24 hours a day.

They don't allow parties in your room - this is because they host regular parties and social events in the common areas throughout the year.

You’ll be in charge of cleaning your own room and helping to clean the communal area of your flat (if applicable). However, they do offer a cleaning service at a cost (details are in your arrival pack and on the Student Portal).

Your room is very safe - all door entry is key fobbed and all communal space has CCTV.

All their developments have staff on site 24 hours a day, monitoring the entire site to protect you and their buildings.

No. As per your Licence Agreement, if you’re caught smoking or tampering with smoke/fire detectors a charge may be applied to your account to cover call out charges of a fire engineer to check or repair the equipment. There are designated smoking areas at each of their developments which you are welcome to use.

The Student Portal is your online info guide. You can use it to report maintenance issues, book a cleaner, find out if you have post, as well as find useful documents like your Welcome Pack.

They’re not part of a university, but they have excellent working relationships with all the universities whose students they look after.

No, the facilities are only for their residents. It is only polite not to abuse this.

You can still live at property until the end of your licence period, however, you will become liable for council tax during this time. They can help you try and find somebody to take over your licence should you wish to leave, however, this cannot be guaranteed.

If you're already living with them, the best and quickest way to resolve your issue is to speak to a member of the property team at reception as they are likely to be able to resolve your issue there and then. If you are not living with them, or you are a member of the general public, you can contact property and they will take the details of your complaint and help resolve it. They really want to help resolve your problem quickly so when contacting us by email please provide them with the following information: Your name, Contact details - telephone number/email address/home address so that they can get back to you, Details of your issue or problem, Details of actions you have already taken, or anyone you have already spoken to.

Yes, they do offer short stays to students or the public in some of their properties. These short stays could be throughout the year, mostly during summer.

You can request to be in a room close to or within the same flat as your friends, however, this is subject to availability. They will do all they can to accommodate your request. Subject to availability you may request to be in a single-sex cluster flat for religious or cultural reasons.

They make every effort to ensure that their accommodation is accessible for all. Rather than try to plan generic “accessible” rooms in advance, they prefer to work with individual students to see how they can help. They have a certain amount of flexibility in each of their schemes, which allows us to offer a wide range of possible solutions.

They’re committed to considering – and, where possible, reducing – their impact on the environment across everything they do. They focus on green methods of construction and waste reduction, and all their developments have the facilities for you to carry on their eco-friendly mission! You can do your bit by recycling as much as possible.

Of course. Every site is equipped to recycle cardboard, plastics, paper and glass, and recycling tubs can also be found in each room. To recycle other items, check out the options with your scheme manager.