Froghall

You should book well in advance to avoid disappointment. We do accept late bookings, however this is based on availability which may be limited.

We aim to respond to all queries within 48 hours.

Yes, many of our properties offer extended stays through the summer months.  Please contact individual property for details.

If you select a room type that is currently unavailable our team will contact you to offer you another room type, or we can place you on a waiting list free of charge for your original room choice.

It is impossible to predict as it is dependent on cancellations.

We accept applications all year round.

Booking early will ensure you have the best chance of securing your preferred room type.

Yes, we accept groups. Please contact the property before making your reservation to discuss availability.

Yes please make it clear on the application form who you would like to share with. It is best to book early so that this can be arranged as it is subject to availability.

While we dont have a group discount scheme, from time to time we have special deals and other promotions which may be in place when you are booking (eg.Refer a Friend and Early Bird promotions) so please ask our property manager if any of these will apply to your booking.

In all cases you can choose a specific room type.  Dependant on the property, you may also be able to choose a specific room of your choice.  Please contact the property for details.

We try our utmost to allocate likeminded students together (eg based on year of study).  Single-sex apartments are also available. However, this is subject to the type of rooms booked by our students and may not always be possible.

We will always first try to establish if there is anything that can be done to help you and your housemates to live in harmony without anyone moving room. However, move requests will be accommodated whenever possible, subject to availability and a cleaning/admin charge.

To allow you to avoid paying one big lump sum and to co-inside with student loan payments, rent is collected in instalments at different times of the year depending on the property you are living in. Please review your license agreement which clearly details rent due dates for your property.  Full details are available on request from your chosen property.

In order to secure your booking, the deposit is payable at the time of signing tenancy agreement.

If you do not pay the booking deposit within 7 days any room being held will be automatically released. Do contact us as soon as possible in order to avoid the room being released to someone else.

Our rates are set to offer our students the best possible value and unfortunately cannot be negotiated.

Your rent is all-inclusive of utility bills and broadband services (subject to a fair usage allowance).

We apply a 14 day cooling off period to bookings during which time all monies paid are refundable. Please refer to your tenancy agreement or the sample agreement on our website for your specific property for cancelation details in relation to your booking.

If you decide to leave early you remain responsible for the rent for the duration for your tenancy. However, if you are able to find a suitable replacement for your room, then the tenancy will be cancelled. In line with your tenancy agreement refunds will only be given when a suitable replacement is found.

Please check your specific property for details. In some locations our apartments have their own washing machine however in general each property has an on-site self-service laundrette (usage charges apply).

Properties generally have limited or no parking facilities but this will vary from property to property. Please enquire at your specific property for details.  However, all our properties are well served by public transport.

Yes, we will sign for them and keep them at reception for you to collect.

Utilities and amenities vary from property to property, specifics for your property are details on the specific property page.

We do not provide bedding.

No, we provide the TV licence and this is included within your rent.

No, students will be expected to maintain the cleanliness of the shared facilities and their own bedroom. If however you would like to have your apartment cleaned for you it may be possible to arrange this for an additional charge

Our on-site maintenance team will try to resolve any issues you raise with us on the same day as you log the issue with us. All issues must be logged via our student portal. Where we need to arrange parts and the issue cannot be resolved that day we will keep you informed at all times as to what the likely timescales are.

Sorry, we do not allow pets.

Yes, please register overnight guests in advance. Length of stay restrictions are in place and some terms and conditions apply.

We will contact all students with a move-in slot prior to arrival.

We will require proof of student status eg a student ID or a letter from your university, and a valid passport or driving licence. We must have received payment of your deposit and any rent due (as set out in your tenancy agreement) before we are able to give you access to your room.

Our apartments are fully furnished but check your student handbook for specific equipment schedule for your building.