Helen Graham House, Holborn

Cancellation Policy:-

Cooling-off period cancellations 

a. If the applicant hasnt already checked into their accommodation, all licence agreements will have a 7-day cooling-off period in which they can be terminated, beginning on the date the licence agreement has been signed. 

b. If the licence agreement is terminated within the cooling-off period the applicants liability under the licence agreement will come to an end, but reserve a right to forfeit all or part of any payment made towards their first weeks rent if a replacement resident is not found before the original tenancy start date. 

2. No visa cancellations 

a. International applicants whose licence agreements are signed on or before 26 August 2022 can terminate their licence agreement if they are unable to obtain a visa to study in the United Kingdom after having made reasonable efforts to obtain one. 

b. For licence agreements starting on 24 September 2022, the applicant must notify Property in writing no later than 26 August 2022 with their intention to terminate due to this reason. For licence agreements starting before 24 September 2022, the applicant must notify Property in writing no later than 28 days before their tenancy start date with their intention to terminate due to this reason. 

c. Evidence of failing to obtain the visa must accompany the notification to Property, to be verified by Property staff. This evidence may include but is not limited to: i. An email from the visa issuing office. 

d. Once verified, the applicants licence agreement will be terminated. If one weeks advanced rent has been paid, this will be refunded. 

3. No university place cancellations 

a. Applicants in their 1st year of study whose licence agreements are signed on or before 26 August 2022 can terminate their licence agreement if their university place is withdrawn. 

b. For licence agreements starting on 24 September 2022, the applicant must notify Property in writing no later than 26 August 2022 with their intention to terminate due to this reason. For licence agreements starting before 24 September 2022, the applicant must notify Property in writing no later than 28 days before their tenancy start date with their intention to terminate due to this reason. 

c. Evidence of the university place being withdrawn provided by UCAS must accompany the notification to Property, to be verified by Property staff. 

d. Once verified, the applicants licence agreement will be terminated. If one weeks advanced rent has been paid, this will be refunded. 

4. Covid Cancellations 

a. Residents that have not checked in and that are within the 7-day cooling-off period, can request to terminate their licence agreement if there is a UK Government imposed lockdown. 

b. Residents that have checked in or are outside the 7-day cooling-off period can request to terminate their licence agreement at the end of the affected payment period, if both the UK government imposes a lockdown and their institution converts to an online only teaching model. Payment period end dates are: 

i. 40-week licence agreements 1. 11 Feb 2023 (after 20 weeks of the licence agreement has elapsed) 

ii. 50-Week licence agreements 1. 11 Feb 2023 (after 20 weeks of the licence agreement has elapsed); or 2. 1 July 2023 (after 40 weeks of the licence agreement has elapsed) 

iii. The resident must notify Property in writing no later than 7 days after the lockdown announcement with their intention to terminate due to this reason. 

iv. The residents rent account must be up to date on the revised licence agreement end date, before they are released. 

v. Residents that have licence agreements for 50 weeks or more will be required to make a rent top up payment to bring their rent payments in line with residents with 40-week licence agreements. If applicable, this must be paid before the resident is released from their licence agreement. 

Replacement tenants 

a. If a resident wishes to cancel their licence agreement, they can find a replacement tenant to cover the remaining length of the agreement at the same weekly rate. Once found the replacement tenants application can be processed. 

b. Replacement tenants must be eligible students and apply online through the booking portal. 

c. Property will release the original resident from their licence agreement once the replacement tenant is fully signed up. This includes but is not limited to: 

i. The new applicant has provided details of a guarantor (if applicable) 

ii. The new applicant has completed a right to rent in the UK check with our partner NSL (if applicable). 

iii. The existing resident has paid any outstanding rent up to the termination date. 

iv. The new applicant has paid for any rent due for the period. 

v. The new applicant has signed a licence agreement and checked into their accommodation. d. The onus is on the resident to find the replacement tenant.