Room in a 10 Bedroom Apartment, Regent Street, Lancaster, LA1 1SQ

Before You Have Signed An Agreement If you have paid a holding payment and then decide to not rent the property then you will not be bound an agreement. The holding payment is only refundable in a situation where they have to withdraw the property from you. After Signing An Agreement If you have signed the agreement you are bound by the terms of it and from the start of the tenancy you will be liable for the rent in the agreement. However if you still need to end the agreement you can do so by finding someone to take the agreement over from you. Once they have signed up you will no longer be liable for your part of the agreement. They can help find someone to take over an agreement, however make no promises to be able to and until such a point that a replacement resident is found you remain liable for the rental payments.

Once you and your guarantor have signed the contract, and the rest of your group if your contract is joint, then it is signed by them and the house is officially yours! They will be in touch a few months out from move in with their resident guide and some other great tips before moving in.

Unfortunately, you are committed under the tenancy agreement to pay the full rent. If you find a new resident, they’ll let you out of your agreement from the day they move in, and refund you any unused rent that you’ve paid in advance (minus a £50 admin fee)*. They cannot refund your rent until you have found someone to take over your tenancy agreement, their booking is confirmed and they have paid the first instalment of their rent.

They try to be as flexible as possible with their payment schedules. They understand that for most of their residents it is better to make payments when student loans come in termly. Their termly payments are usually due in the middle of October, January and April with a small payment due at the beginning of the contract prior to moving in. You can also pay monthly if that is easier, they just need to let them know before the contract goes out.

Your rent includes the following: Electricity, Gas (if applicable), water, tv license. They provide the following free of charge: Broadband, Contents Insurance Holiday clean (once during Christmas and Easter break)

They ask that you pay a small holding payment to secure your home and take it off the market. This is then deducted from your 1st month’s rent. They do not charge a security deposit. This means you don’t have to fork out a large lump sum and worry about it being kept unfairly at the end of your tenancy.

When you move into a property home you will be given instructions on how to download and use their smart maintenance app. This will allow you to report any issues immediately to them and attach photos & descriptions of the issue. They will then send out the appropriate contractor to fix the problem sharpish. If you have an emergency out of hours then please call the emergency number provided when you moved in.

Property uses a state-of-the-art locking system across their portfolio of houses allowing you to unlock your house and room with just your phone, no keys necessary. Their iLoqs are brand new technology from Finland utilizing battery free NFC technology. Their digital locks mean that if you lose your phone, they can temporarily provide access to your locks to one of your housemates to ensure you aren’t locked out. This helps to avoid costly call out and locksmith charges for you if you were to lose a key.

At property they like to priorities letting their properties to pre-formed groups. However, they understand that this is not always possible. If you just want to rent a room individually they will work hard to try to assemble groups of like-minded people to let properties together.

The contractors will attend to complete emergency repairs only, further remedial works may be required in working hours following the call out. Please ensure all non-emergency maintenance is reported through your property portal, or you can call the office during opening hours.