If you are staying in a single room, you are fully responsible for cleaning and maintaining your own room. If you are staying in a share room, the cleaning and maintenance of the room should be shared among you and your roommates. Each residence provides free cleaning tools (such as brooms, mops, etc.). Please clean the tools after use and return them neatly to the designated cleaning area. The property is only responsible for the regular cleaning of common areas, such as the living room, kitchen, shared rooftop, corridors, shared bathrooms, and laundry area. They do not provide free room-cleaning services. Many roommates choose to create simple cleaning schedules to share responsibilities and maintain a clean and comfortable living environment together.

Unfortunately, after you check out, they are unable to forward or store any parcels or mail. Any items delivered after your check-out date will be returned to the sender. You are responsible for updating your address with all relevant institutions and merchants prior to checking out. If an item is mistakenly delivered, please contact them immediately.

You may ship your luggage to the Residence within one week before your check-in date.

Each resident may send up to two pieces of luggage, and the total external dimensions (length + width + height) of each item must not exceed 158 cm (62 inches).

If you plan to send your luggage before check-in, please contact them in advance.

Items that can be sent in advance include:
• Personal clothing
• Daily necessities
• Bedding such as blankets, pillows, and bed sheets

They do NOT accept luggage containing:
a. Valuables (e.g., laptops, iPads, mobile phones, cameras, cash, jewellery, personal identification, important documents)
b. Flammable liquids
c. Medication
d. Fragile items
e. Perishable items (e.g., fruits, vegetables, takeaway food, and items requiring refrigeration or freezing)
f. Items that do not comply with Singapore customs regulations
Most residents prefer to purchase daily essentials, food, and beverages after arrival. There are several supermarkets and shopping malls located near Singroost Student Residence, making it very convenient.

Yes. You can leave any time before your contract ends, and we will process your check-out early.

Check-out Requirements
a. Clean the room and restore it to its original condition upon move-in.
b. Remove all personal belongings.
c. Return all keys and access cards.

If you do decide to check-out early and surrender your tenancy, you won’t be entitled to any rent refund.

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means you can leave anything you like in your room when you leave the property, for example the Christmas or Chinese New Year break. There are a few things to remember to do before you leave your room:
Lock your bedroom door
Turn off the air conditioning
Lock your windows and close your curtains
Take the rubbish out
Switch off the lights
Unplug your appliances

All their buildings operate a strict non-smoking policy.
Smoking and vaping are strictly prohibited inside all units, bedrooms, bathrooms, balconies, corridors, and all other communal areas within the property.
This includes the use of:

• Cigarettes
• Electronic cigarettes (e-cigarettes)
• Vapes or other vaporising devices
• Any tobacco or nicotine-related products

Residents found in breach of this policy may be subject to disciplinary action, cleaning charges, damage rectification costs, and/or termination in accordance with the tenancy agreement.

If there is a fire in your unit, it is important to act immediately. Remain calm and follow the instructions below:

• Evacuate immediately if you hear the fire alarm.

• Leave your unit and close all doors behind you to help contain the fire.

• Use the staircase at all times. Do not use the lift.

• Call:

999 → Police & emergency response

995 → Fire & Ambulance (direct line to the Singapore Civil Defence Force)to contact the Singapore Civil Defence Force (SCDF).

• Stay clear of the building and do not return until you are informed that it is safe to do so by the authorities.

If you engage in anti-social behaviour, the following actions may be taken:

• They may report the situation to your guarantor, your school, and any other relevant parties (including the police).
• Your tenancy may be terminated, and you may be required to vacate the residence.

Your safety extends beyond the property. Students, particularly international students, are often targeted by online scams. Please remain vigilant and follow the guidance below to protect yourself.

Fraudsters may already have some of your basic details. However, just because someone knows your name, address, or identification number does not mean they are legitimate.

Never share sensitive information such as:

• PIN numbers
• One-time passwords (OTP)
• Banking login details
• Passcodes or verification codes

When a payment is required, we will always provide official payment options. The most secure method is through your authorised online account or official payment channels.

We will only process payments over the phone if:

• You have chosen to do so, and
• Your identity has been properly verified.

If you are unsure, do not proceed with the payment. Contact the management directly through official contact details.

Scammers may attempt to make emails look official using logos and graphics.

Before responding, check:

• Does the design quality look professional and consistent?
• Are there spelling or grammar errors?
• Does the email address look legitimate?

Common red flags include:

• Non-business domains such as @hotmail.com or @gmail.com claiming to represent an organisation
• Misspelled company names
• Random letters or numbers in the email address

International students may receive calls from individuals claiming to represent their home country’s embassy or government authority.

If this happens:

• Do not share personal information immediately.
• End the call politely.
• Contact your embassy directly using the official contact number listed on its official website to verify the claim.