iQ The Mont, Edinburgh

Sadly, they do not allow pets at accommodation. However, they make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.
Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your own room and for no more than 3 nights within a 7 day period. They would ask you to respect your fellow residents and let your flatmates know as well as sign in your guest at reception. You are responsible for the behaviour of any guests you bring to your accommodation site.

Yes, They can often arrange this. Please contact your accommodation site directly to see if they have availability or alternatively login to the resident portal to see it is possible to book your room for an early move in.

You can move out whenever you are ready but the contract you have with accommodation is a Fixed Term Tenancy Agreement and you will still need to pay the full rent until the end of the agreement.
The only way to release yourself from the Tenancy Agreement is to find a replacement tenant who will take on the full contractual obligations under the Tenancy Agreement. They will only permit you to do this in the period starting one month after your Tenancy Start Date and two months before your Tenancy End Date (“Permitted Period”)

Yes you can make a bank transfer via their partner Convera. However, from time to time payments originating from certain countries can be subject to restrictions. For further information you can log into your accommodation account and see what payment options are available to you when you ask for a quote from their partner Convera.

They offer free dual occupancy across a limited number of their studios where both residents are students.
You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. They'll ask for your partner's details during the booking stages. Both you and your partner must sign their tenancy agreement and have student status for the duration of the booking.
If your partner is not a full time student as well then unfortunately they cannot live with them.

No, all accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

Yes, the vast majority of their sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.
For their London residents, Pinglocker provides convenient collection & delivery service for dry cleaning and laundry at an additional cost. You can book these services through accommodation Student Sevices on the accommodation app – or you can visit PingLocker’s website

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives accommodation the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

If you need to leave accommodation, you’ll need to find another student to take over your tenancy for the remainder of your contract.
A tenancy takeover is only possible for contracts that are over 16 weeks, past the first month, and before the last two months of the contract end date. Before you can start setting up a replacement, you’ve got to pay any remaining rent you owe. A cancellation fee will be charged, equal to your booking fee or one weeks’ rent. Other charges may be added.
Once you find a replacement, they’ll need some details before they can set up a contract. Until the new tenant completes their booking, makes payment and collects their keys, you’ll still be liable.

Complaints can be made directly through the accommodation App or by sending an email to the site team or where the appropriate member of accommodation will seek to find a resolution.
They try to resolve any complaints internally, but understand there may be times when this is not possible.

To qualify as a resident for accommodation you must confirm that you are a student at a higher education establishment in the UK.

Yes – if you don’t get the grades you need to be accepted by your chosen university then, subject to the booking terms and conditions, your booking fee will be refunded in full.
It may also be possible to transfer your booking to another accommodation location, subject to availability. Call the site team at the accommodation location you originally booked with as soon as possible if you need to do this.

The safety and security of their residents is their number one priority. All of their sites are fully compliant with current safety standards. Their accommodation has fire alarm systems in place as well as fire prevention equipment, and they carry out regular testing and evacuation drills. Their buildings are also regularly audited by external, independent consultants.
accommodation has a full-time, highly qualified, Health and Safety team who visit sites regularly. They also use accredited national providers to service and maintain life safety systems. Additionally, all sites have staff present 24 hours a day, seven days a week.
They are continually reviewing their programme of security, fire and safety standards. If you would like further information about their ongoing fire safety programme.

They know accidents can happen, but any intentional damage to accommodation property will result in costs being passed onto residents. The cost to remedy any damage to communal areas will result in equal charges if no one accepts responsibility.
It’s best to be proactive to avoid any surprise charges for damages. Report any repairs or damage as soon as possible so They can fix it and discuss whether there will be any charges. You can log any repairs via the maintenance section of your resident portal

You can see what’s included in your room on the room details page for your accommodation site. Among the things you will need, or may want, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a computer or laptop.
They have compiled a checklist of things you may want to bring - or buy when you arrive.

If you find yourself in financial difficulties, you should speak to your site team as soon possible. Likewise, if the dates your rent instalments are due do not align with the dates you receive your student loan, please let them know and they will try to come to a solution.
All residents are required to register a guarantor, who will be ultimately responsible for your rent if you do not make payment. The guarantor will need to provide identification and sign a Guarantor’s Agreement, confirming they agree to act as your guarantor.

Your guarantor can be UK or International based, but must be aged 21 or over; not a full time student; or a current resident in an accommodation property.
If you are unable to pay your rent and/or do not act in accordance with the terms of the your tenancy agreement, your guarantor will be under an obligation to pay any outstanding amounts.

No, that’s down to you and your flatmates. They’ll keep the common areas of the building, like the social spaces, reception and laundry, clean and tidy.
Many residents put a rota together so each person in the flat does their bit to keep it clean. If you would prefer to get someone in to do it, you can book cleaning services through the app (provided by Pinglocker at certain locations) at an additional cost.