Windsor House, Cardiff

Your friends and family are more than welcome to stay. But while they’re here, they’ll be your responsibility. So careful! If they cause damage to the property, or disruption for people living with you, this will be your responsibility. Extensive stays (that’s longer than a week) aren’t allowed.

Every building has a secure entry, and students are given a 24-hour contact number to call if they have any concerns about safety or security.

Depending on your accommodation, parcels are delivered to designated hub locations in the city, where residents can collect them at their convenience. Alternatively, residents may choose to accept delivery in person from the courier or arrange for the parcel to be left at an official drop-off location specified by the courier company. Unfortunately, they’re unable to guarantee a member of staff will be able to accept your parcel in un-manned locations.

Let’s be respectful of each other. Please be considerate of how much noise you’re making – especially between 11pm and 7am. If other residents complain about you or your guests making too much noise – especially if complaints are serious or persistent – they may have to ask you to leave the building.

Something broken? Faulty? Their onsite maintenance team will get right on it. Just let your Accommodation Team know or simply use the Hello Student app. Through the app you can raise a ticket for maintenance issues. Once you submit the maintenance ticket, your site team will be notified and will respond through the app’s messaging feature. The app is handy not only for raising maintenance tickets, it also allows for general enquiries, delivery status checks, visitor requests, and more.

Yes – they offer free contents insurance during your stay with them. They’ve partnered with Cover4insurance, one of the best student insurance providers. You’ll need to register with them first to activate your cover. It is important all students confirm their cover to ensure you understand what is and isn’t covered

International students will need a visa to study and remain in the UK. They recommend that you apply for your student visa once you have received your university acceptance letter or a few months in advance of your course start date.

Setting up a UK bank account is super easy. Here’s what you need to do: Step 1: Choose a bank – some of the most popular banks in the UK are Barclays, NatWest, and HSBC. Step 2: Do your research, and make sure that you are eligible to open an account. Step 3: Prepare your documents. Normally, UK banks require:

• Your ID
• Your Visa
• Your university acceptance letter
• Your proof of address – they can help with that.

Now that you’re well prepared, you can either set an appointment with the bank you have chosen, or you can simply open your bank account online, in less than 10 minutes. Note: The requirements of each bank may vary, so it’ll be a good idea to check out their website to be sure.

Getting a UK phone number is not a requirement, but it is a good choice to avoid racking up high charges when you call home while studying in the UK. Check out all the deals for international calls and make sure you get the phone and deal that’s right for you.

Yes, however they recommend that you have parcels delivered once you have already moved in so that they can be collected, as some buildings may not have enough storage space for the quantity of parcels that are typically received. If you are still planning on delivering parcels for your move-in date, please let your Accommodation Team know ahead of time if you have not moved in yet.