iQ Elgin Place, Glasgow

Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your own room and for no more than 3 nights within a 7 day period. They would ask you to respect your fellow residents and let your flatmates know as well as sign in your guest at reception.  You are responsible for the behavior of any guests you bring to your accommodation team site.Due to COVID-19, they may need to make changes to their guest policy in accordance with Government guidance. You can find out more current information about their policy here.

Yes, they can often arrange this. Please contact your accommodation team site directly to see if they have availability or alternatively login to the resident portal to see if it is possible to book your room for an early move in.

No, all the accommodation team accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives the accommodation team the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

Complaints can be made directly through the accommodation team App or by sending an email to the site team where the appropriate member of the accommodation team will seek to find a resolution.They try to resolve any complaints internally, but understand there may be times when this is not possible. Their complaints procedure is detailed here.

To qualify as a resident for the accommodation team you must confirm that you are a student at a higher education establishment in the UK.

Yes – if you don’t get the grades you need to be accepted by your chosen university then, subject to the booking terms and conditions, your booking fee will be refunded in full.It may also be possible to transfer your booking to another accommodation team location, subject to availability. Call the site team at the accommodation team location you originally booked with as soon as possible if you need to do this.

The safety and security of their residents is their number one priority. All of their sites are fully compliant with current safety standards. Their accommodation has fire alarm systems in place as they will as fire prevention equipment, and they carry out regular testing and evacuation drills. Their buildings are also regularly audited by external, independent consultants. The accommodation team has a full-time, highly qualified, Health and Safety team who visit sites regularly. They also use accredited national providers to service and maintain life safety systems. Additionally, all sites have staff present 24 hours a day, seven days a week.They are continually reviewing their programme of security, fire and safety standards. If you would like further information about their ongoing fire safety programme please read their fire safety update.

They know accidents can happen, but any intentional damage to the accommodation team property will result in costs being passed onto residents. The cost to remedy any damage to communal areas will result in equal charges if no one accepts responsibility.It’s best to be proactive to avoid any surprise charges for damages. Report any repairs or damage as soon as possible so they can fix it and discuss whether there will be any charges. You can log any repairs via the maintenance section of your resident portal, or on the app.

You can see what’s included in your room on the room details page for your the accommodation team site. Among the things you will need, or may want, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a computer or laptop.They have compiled a checklist of things you may want to bring - or buy when you arrive.

Each accommodation team site is covered by CCTV and has onsite security staff, with staff present 24 hours a day. There is also a digital entry system at each building. You should not allow people to ‘tailgate’ – that is, hold the door open for people behind you as you enter.

The accommodation team is a member of the National Codes of Standards. These are schemes designed to provide a minimum set of professional standards for larger student accommodation providers regarding their accommodation management. This offers residents peace of mind in knowing that they follow professional standards of service.The codes ensure that residents receive good standards of housing management. Disputes and misunderstandings are reduced, and where problems do occur they are resolved quickly.For further information, please visit the National Code website.

No, all the accommodation team is non-smoking. Residents may smoke outside in designated smoking areas.For fire safety reasons, items such as candles, oil burners, gas appliances and fan heaters are also not permitted.

All the accommodation team sites have rooms suitable for students with disabilities, including rooms that are fully wheelchair accessible. To check what is available at your child’s chosen site, it’s best to contact that site directly.

Their online maintenance portal allows students to log a fault at any time and is accessible via their accommodation team App or by logging into their accommodation team Account.Unlike many providers, all their maintenance teams are based on site, so they fix most issues within 24 hours. For those they can’t fix themselves, they use only trusted contractors who go through a vigorous approval process.

They’ve arranged content insurance for all students who have an accommodation team tenancy agreement at no extra cost to them.Details on what is covered, the policy excess when you want to make a claim and how to make a claim and options to upgrade your cover can be found here.