Zetland House

Can I see a real flat that I could actually live in?

Yes we have a selection of flat types that we can show you so you know what you are getting.

How do arrange car parking?

At the majority of our buildings, car parking is plentiful, secure and gated, and free, when you check in, just give us your car details (and a security deposit for the keyfob for the gate) and you are set.

When can I come and see a flat?

We will work to accommodate you at any time, whether during normal hours or in the evenings / weekends, just contact our team to make arrangements. Our normal working hours are 9am-5pm Monday to Friday 10am 4pm Saturday

What if I am waiting for my student loan?

We always work with our Students to accommodate your individual situation!

I really want to share a flat with my friends, can I guarantee that?

Yes, assuming at the time of booking we have a whole flat available (the earlier you book, the more likely that will be possible) we will put you all together. We usually work with our allocations and try to meet all your wish list. Most of our properties are 3 bedroom flats, so you only have to find two friends to share with!

If booking online, just state that you want to share with in the additional preferences section and give their names, that way we will know to allocate you in the same flat.

I have lots of friends and we all want to be in the same building, can you do that?

Yes, within reason and subject to availability. We have previously accommodated large groups who have filled an entire block of 3 bedroom flats. Just no crazy parties please!

How do we set up our utilities etc.?

Although you have your own flat, we deal with all that for you, we pay all the gas, electricity, water, and also include a great high-speed WIFI service, so its all included in your rental payments.

Are there any extra charges for utilities if we use too much?

We dont limit or restrict use of any of the utilities (gas or electricity) so you can use as much of the hot water, heating, washer/dryer as you like. If you shut down the grid, we may come chat to you, but thats never happened so far!

Do you have laundry facilities on site?

We do better than that! Virtually every flat has a washer/dryer in the kitchen, and its free to use, with no limits, no tokens, and no carrying your laundry around the building (only 207 King street has a laundry in the basement).

What happens if something breaks, how do we get hold of the maintenance team?

Unfortunately, it happens from time to time, but thats ok, our helpful maintenance team are on site every day, with a 24hr call out for emergencies. You will be given the mobile number and email address for the maintenance to report any issues by text, call or email. They will ask a few questions about your issues and try to help. Often, they will pop over right away. They will always give you an idea of how quickly they can get to you! Its unusual for them not to attend within 24hrs of your call.

I use the internet a LOT, and have to have super-fast wifi.. can you do that?

We already have a super-fast WIFI service provided as part of your rent and our service. It is typically a stable 40MB speed, but we do have up to 120MB available on some sites if you need faster speeds.

Whats really included, and what do I need to bring to when I move in?

Its probably easier to tell you whats not included; there is no bedding & towels provided. Everything else pretty much is: in the kitchen, all cutlery, crockery, glassware, utensils, pots, pans etc. Also, all appliances including small appliances are provided, including Kettle, Toaster, Microwave, Iron (and ironing board) and a Vacuum cleaner.

Is there space for all my stuff, what storage room is available?

Each bedroom has a large built in wardrobe as well as under bed storage drawers. Also, most flats have a storage cupboard in the hallway.

What if I want to leave all my stuff over the summer?

We allow back to back contracts so you can stay from one year to the next without having to move out at all. If you have a break over the summer, our Cleaning and maintenance teams can also assist with storing some of your items.

I know we all use our laptops now for TV, but what if we want a real TV in the living room?

There are cable outlets in most of our flats for connecting to SKY tv, you will need to subscribe to that service if you want it. There is a book case in each Living room designed for having your TV sitting on top of. If you do have a TV in your flat, you will need to register for a TV license. You only need 1 license per flat to watch TV in your living room so you can share the cost with your flat mates

I love my Bike, and want to know its secure, is there storage for it?

We encourage you not to have your bikes in the flats or stairwells as primarily its a fire hazard (if it blocking easy access or exit) but also it generally causes lots of cosmetic damage to our buildings and we really want to keep them looking nice for you! We therefore provide secure locked bike stores usually within our private courtyards. These areas are also monitored by CCTV for added protection and peace of mind

Do you have a gym on-site?

Theres no gym on-site, as we dont believe in Ticking boxes in terms of providing something substandard! We have a world-class facility next door to us (Aberdeen Sports Village) where they have some of the best facilities in Scotland! Look them up...

Do you have a Student Lounge?

We have a great student lounge next to our office at Trinity Court, it is a place that you can just come hang out in during the days, but also you can reserve for any private events you wish to organize, whether its a movie night with some friend taking advantage of the cinema system and projector and huge screen, or you want to do some study groups or practice presentations etc.

Also, its a place you can pop in to see our friendly staff, and get a free cup of coffee or tea, or just escape from the weather! We also run social events to let you meet some of your neighbors.

How do I move in and what is the process?

Ahead of your move-in date, we will advise you of your flat address and the exact move-in procedure, however, you will be greeted by one of the Property Management team and shown to your flat and given an overview on the dos and do nots and also be informed on all the safety and security aspects of being in your own flat. We are always on hand to help, you might even be able to get them to help carry your bags to your new home! Oh, and you dont need to worry about where to park, you will be able to pull your car into our private car parks right by your flat.

What if I move in and just dont like my flatmates?

Oh dear, you thought you knew them well, and only once you spend a few days in the flat did you realize it was the worst decision ever dont worry, come speak to our helpful team and we will do everything we can to get you moved to a different flat.

What do the housekeeping team clean in the flat?

Typically, the cleaning team will clean your Kitchen/Living room, bathroom & Hallways. They will NOT go into your bedrooms. The normal clean will include washing floors, clean the entire bathroom (incl. floors, bathtub, sink, toilet, vanity), clean the kitchen tops, cooker, microwave, sink, etc, clean / wipe down tables and empty bins.

They will not load your dishwasher, or wash your dishes, they will not do your laundry, they will clean what they can reasonably see and access. They will not carry down multiple bags of rubbish left. They are not there to tidy your mess, but rather keep the surfaces of the flat clean.

Do not disturb! what if I want the cleaners to come a different time?

The cleaners will work with you and accommodate your schedule. They will generally clean your flat on the same day and same time, and it is usually the same team of cleaners each time. Just let them know ahead of your usual scheduled time that you would like not to be disturbed and they will try to accommodate your needs.