Discovery Heights, Plymouth

Do I have to be a student? 

To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If youre unsure, your university or college should be able to let you know. 

Do I need to take out contents insurance? 

No, you do not*. Contents insurance is automatically included with your rent. we work in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You dont need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs. 

Can I connect to the internet? 

Absolutely. A superfast internet connection is available in every bedroom. But just so you know, broadband arrangements do vary in some halls, so please visit the site-specific FAQs or contact your chosen hall to find out more. 

Do I need to move out during the holidays? 

Your contract is for a fixed length of time so your room is yours throughout that period. That means that you dont have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. Its usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available. 

Do you have staff at your properties? 

Every home has a team of trained staff on site to respond to meet your needs. Their job is to make your experience as enjoyable as possible. 

Our on-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day. 

Many of our properties also have a highly skilled team of caretakers who are available around the clock. Theyre there to resolve any maintenance issues quickly and efficiently keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure theres a 24/7 presence. Please check at your chosen location to confirm details. 

While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far we can get involved, our people are trained to offer advice that helps residents to overcome a range of issues. 

For your peace of mind, all our people are criminal record background checked. 

When is the management office open? 

The management office is open Monday to Friday, each week. The opening hours are 9am-6pm Monday-Thursday and 9am-5pm on a Friday*. 

* please check with your chosen location for full details as times can vary from hall to hall 

How safe is this property? 

We take safety seriously. Many of our properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available. 

Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves. 

What happens if I have a maintenance problem? 

Every home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isnt always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, well keep you updated on the progress. 

What does fully-furnished kitchen mean? 

We design homes that provide everything you need to enjoy living with us. Our flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave* and some sites also provide cutlery, crockery and cooking utensils. 

Do I pay a deposit? 

No you dont. Any payment you make upon booking is part of your rental payment. 

What are the Terms and Conditions of stay? 

All rooms that are let directly to students are done so using an assured short-hold tenancy agreement (or Licence to Reside in Ireland). These agreements outline what is expected of the resident and, in turn, property's obligations as a landlord. 

The agreements are a legally binding document and should be read carefully. Once signed they are for a fixed term and should the resident wish to move out of the accommodation before the end date, they will remain liable for the full rent until the end of the contracted period and are responsible for the condition of the property regardless of whether they are staying in the hall or not. 

For locations where you book through a university accommodation office rather than directly with them, you may be provided with a different type of agreement. 

What does being a guarantor mean? 

All students who wish to take up our rent installment plan are required to provide a UK guarantor (excludes the Isle of Man and Channel Islands). 

By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility. 

Any student who does not have a UK guarantor will be required to pay the full years rent upon application. 

When do I pay my rent? 

Our rent dates and amounts are set out clearly on the website and within our application literature. Please note: your rent may be due before the contract begins and that the dates may not coincide with student loan dates. This should be taken into consideration when planning your accommodation as late payments may be subject to interest charges and, in some cases, legal action against the resident and their guarantor.