Holly Court, Bristol

Absolutely! They want their community to suit you, so they wont force you to come to their events but you are always welcome. If you have your own suggestions for them even better!

No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.

The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.

If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.

Drop them an email or pop into the office to let them know, their on-site Maintenance team will be able to deal with most things.

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.

Most sites will be more than happy to arrange an airport pick up service for you. You just need to let them know your name, arrival date and time and your flight number, well then arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare and check with your chosen property first.

It is possible but it depends on each scheme. They would advise you to check with the accommodation team before you make any arrangements.

You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. They also need a passport photograph.

This depends on the scheme you will be living in. Please contact the accommodation team via the online contact form or email the site directly.

If you are travelling via car on move in day they will inform you in advance whether theres a drop off bay on site for you to off load any suitcases or belongings, or they will send you the location of the nearest car park. Its important to book your move in slot with them in advance so that they can make sure these resources are available to you on the day.

They understand that sometimes students will need to arrive outside of arrival hours. They ask for you to contact your Accommodation Team at the earliest possible opportunity to ensure that they can provide all the necessary information and ensure that they have got everything ready for your arrival. For example they need to ensure that they have received all relevant documentation, the booking fee and first instalment before they can move anybody in.

It might not be a manager who will be there for the check-in however the Accommodation Team will always aim to introduce themselves at the earliest opportunity so you know who they are.

In the event that something is broken or doesnt work in any part of the accommodation, the student needs to report the issues to the accommodation office who will escalate it accordingly. They have property maintenance wizards that work full or part time on site depending on the property. They are there for the hour of need replacing light bulbs, blown fuses, blocked showers etc. They do also work with local contractors for isolated issues. Your son/daughter will always be given at least 24 hours notice if a maintenance operative or contractor needs to access their room. They always offer for the maintenance operative/contractor to be escorted for the jobs entirety if necessary.

They know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments they understand it can be hard. As parents its natural to worry, they find a common one is their students not responding to phone calls or e-mails as quickly as they might have done at home. They always respect that all their students are responsible adults and are sensitive to respecting their privacy, however they appreciate that some situations can be distressing. They therefore always encourage all their parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everythings okay. If theres any reason why they arent able to support your concern they will always try to direct you to the appropriate department at the University/College.

They are proud to offer a postal service during office hours within their schemes. They always communicate the postal process to their students when they move in, however they will always make every effort to ensure that your daughter/son gets their mail safely. They always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. They also always ask for the student to bring some ID for when they come to collect the parcel. They recognise that the students cant always come down themselves; they are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance. They cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. They also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students dont collect their mail within 4 weeks it will be returned to the sender.