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Martha Street Apartments, Glasgow

Name: Martha Street Apartments, Glasgow
Address: 77, John Street, Glasgow, Scotland, G1 2BS, GB
Telephone: +918035735724
Price range: £199/week - £556/week

77, John St, Glasgow, G1 2BS, United Kingdom

From

£199

per week

0.4 mi from City Center

( 3m. 4m. 9m)

View map

University of Strathclyde | 0.14 mi

City of Glasgow College | 0.14 mi

Glasgow Caledonian University | 0.31 mi

Academy of Music & Sound | 0.47 mi

Glasgow School of Art | 0.7 mi

No Visa No Pay

Pay In Instalment

Dual Occupancy

laundry facility

study area

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About the Property

Situated at 77 John St, G1 2BS, Martha Street Apartments are a student accommodation in Glasgow. It stands out as a sought-after student accommodation option known for its prime location. It offers ensuite, studio, and private apartments to students. Martha St Apartments are close to the University of Strathclyde (2 minutes' drive away) and the City of Glasgow College (2 minutes' drive away). This makes it easy for students to get to their classes from this Glasgow student accommodation.

Glasgow is a dynamic and student-friendly city in Scotland. It's known for its music, culture, and friendly locals. The city is budget-friendly compared to many cities in the United Kingdom. On average, students spend around £700–£900 per month on living costs, including rent, food, and transport.

Glasgow has 90+ parks and gardens, offering lots of green space for breaks between studies. The city is packed with things to do. Students enjoy live gigs, street food markets, vintage shops, and galleries like the Gallery of Modern Art. Popular hangout spots include the West End and Merchant City. Many cafés and study-friendly coffee shops offer student discounts.

Martha Street Apartments Glasgow supports students in their educational pursuits. It also connects them to all the exciting places in the city. It is near a variety of fun neighbourhoods like Cowcaddens and Townhead. This gives students a chance to explore on weekends and spend time with their friends. Martha Street Apartments reviews are always positive, reflecting the fun that the residents have here.

Features

At Martha Street Apartments, comfort and convenience are given top priority. This property in Glasgow offers a variety of rooms to suit every student's needs. Martha Street Apartments offer various room types from the One Bed Apartment to the Standard Studio. Each room features a cosy double bed, a wardrobe with a mirror, a fully fitted kitchenette, and Wi-Fi. There is an under-bed storage and a study area for students, too! Wi-Fi, water, gas, and electricity are included in the rent.

Martha Street Apartments also has a variety of common amenities that cater to both academic and recreational needs. There are floor to ceiling windows in all rooms and an elevator for students. There are facilities like a parcel room, on-site maintenance, and a bike storage for students, which give them a homely feeling. Residents have access to a common room, a rooftop terrace, a communal lounge, and the communal games room. Students can also use the laundry room to get done with their chores faster!

The podcast room, a gym, and the cinema room ensure student can pursue their hobbies. Air conditioning in all rooms, group working spaces, and a study room guarantee that students have the environment they need while studying. Martha Street Apartments also has a variety of safety facilities for its residents, along with a no-smoking rule. There is 24/7 security available at the property. Students’ safety is also ensured by the on-site support. These amenities make an enjoyable experience for students at Martha Street Apartments!

Location and What's Hot?

Glasgow offers many leisure options close to the Academy of Music & Sound, Glasgow Caledonian University, and Glasgow School of Art. These universities are close to Martha Street Apartments, a popular accommodation choice for students. Students can enjoy some of the best cafes in Glasgow, like Ottoman Coffeehouse and Opson Cafe. Chaophraya and La Lanterna are popular restaurants in Glasgow that students can explore. This ensures that students can explore diverse palates and tastes.

Staying at Martha Street Apartments ensures that you are near some of the best clubs in Glasgow. Places like the 142B Lounge Nightclub and Sub Club provide fun and excitement for students. Tesco Express and Sainsbury's Local are close by, ensuring that you get your groceries with ease! The Abbey Chemist and Boots Pharmacy serve the area, ensuring medical services are readily accessible. There are various hangout spots near Martha Street Apartments!

The Tron Theatre hosts a variety of performances. Senses Garden is perfect for a relaxing walk or a picnic with friends. If you love art, you can visit the Gallery of Modern Art since it has amazing artworks. Students can also check out Provand’s Lordship, which has a huge collection of artefacts. Barrowland Park and Rottenrow Gardens are famous for their beauty. Theatre enthusiasts can check out the Ramshorn Theatre. Dance enthusiasts can visit the Barrowland Ballroom located close by. These attractions make Martha Street Apartments a top choice for student accommodation.

Commute

Residents of Martha Street Apartments enjoy easy access to public transportation. This makes commuting around the city hassle-free. John Street & Martha Street are the two closest bus stops to the property. The High Street (Glasgow) and Queen Street Station are railway stations located close by as well. Buchanan Street is a light rail station located nearby. Convenient commute options are one of the main reasons Martha Street Apartments is one of the most popular student accommodation options!

Room Types (11)

Clear

All (11)

All-in-one space with a bedroom, private bathroom, living area, and kitchenette — Ideal for complete independence

Standard Studio

Starting From:£260/week

Studio

Entire Place

Private Bathroom

Private Kitchen

Penthouse Studio

Starting From:£280/week

Studio

Entire Place

Private Bathroom

Private Kitchen

Penthouse Premium Studio

On-site Maintenance

Air Conditioning in All Rooms

Parcel Room

Outdoor Features

Rooftop Terrace

Bills Included

Wifi

Gas

Water

Electricity

Others

Podcast Room

House Rules

Cancellation Policies

Cooling Off Period

For 25-26 AY & 25-26 Jan Intake (Short Term Lets): - 1. Property offers a ‘cooling off period’ of 7 days upon receipt of your Advance Rental Payment. 2. If an Advance Rental Payment is not required, the 7 days ‘cooling off period’ starts when your booking confirmation email has been sent. 3. If you cancel within the cooling off period, you will no longer be liable for the contractual obligations set out in the tenancy agreement and they will refund your Advance Rental Payment.

No Visa No Pay

For 25-26 AY & 25-26 Jan Intake (Short Term Lets): - 1. If your UK visa has been denied, then you must provide proof emailed to site within 72 hours. Upon receipt of the proof your booking will be cancelled, and they will refund your Advance Rental Payment and 1st rental instalment. You will no longer be liable for the contractual obligations in your tenancy agreement. 2. If you fail to send the proof within the 72-hour timescale, your Advanced Rental Payment will be retained. If you fail to

No Place No Pay

For 25-26 AY & 25-26 Jan Intake (Short Term Lets): - 1. If you have failed to obtain your grades, then you must provide proof emailed to site within 72 hours. Upon receipt of the proof your booking will be cancelled, and they will refund your Advance Rental Payment and 1st rental instalment. You will no longer be liable for the contractual obligations in your tenancy agreement. 2. If you fail to send the proof within the 72-hour timescale, your Advanced Rental Payment will be retained. If yo

Replacement Tenant Accepted

For 25-26 AY & 25-26 Jan Intake (Short Term Lets): - 1. Once you have collected your keys or your tenancy start date has commenced you lose the right to cancel your tenancy. You are liable for the full rent unless a suitable replacement is found to take over your tenancy and its contractual obligations. 2. You agree that you shall not transfer or sublet your tenancy to anyone else without obtaining written consent of the property. 3. Only when a suitable replacement has been found and they h

Room allocation

Students can indicate specific room number or location preferences during the booking process, and the Amber team will accommodate these preferences wherever possible, based on availability.

Check in guide

Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.In case of any questions or queries, please feel free to contact the Amber team, and our team will assist to ensure a smooth check-in process.

Renewal policy

Students who wish to extend their stay can contact the Amber team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

Early check-in requests can be shared in advance with the Amber team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Payment and Fees

Mode Of Payment

Rent instalments can be paid via credit card upon request. Students wishing to use this payment method must contact the site team directly to arrange access. Students can also pay via debit card and bank transfer.

Additional Fees

Laundry facilities - This is not included in the rent and the students will have to pay for each wash.

Guarantor Requirement

For 25-26 & 26-27 AY: 1. You need to provide a valid UK based or international guarantor if you wish to pay in installments. 2. To qualify, all we need from the guarantor is: A valid photo ID, and Proof of address document

Booking Deposit

For 25-26 AY & 25-26 Jan Intake (Short Term Lets): - 1. Property requires you to pay £150 advance rent payment at the time of booking. 2. This will be offset against your first rental installment.

Pay In Instalment

The property accepts: 1. Payment in full (no guarantor required) 2. You can also pay in 4 instalments. Also, if you want to pay in instalments, you must be required to have a valid UK based or international guarantor. Note: For short length tenancies, rent must be paid in full. For 25-26 Jan Intake (Short Term Lets): - for semester lets we require payment upfront before check in – if it is for a longer term then we will take 4 weeks ahead of move in and then they can either pay in installments using a guarantor or they can pay in full prior to arrival without using a guarantor.

Frequently Asked Questions

Can I visit the Martha Street Apartments without my young adult before they book?

Yes, absolutely! Martha Street Apartments understand that young adults starting their university journey may not always want parents or guardians involved in the process. That’s why they organise Parent and Guardian Evenings and offer tours of the accommodation where you can visit without your young adult.These sessions are designed to:Answer questions your young adult might not ask themselves.Provide honest, detailed information about the property, facilities, and support available.Allow you to see the accommodation first-hand and ensure it meets your expectations.Give you peace of mind that your young adult will be safe, happy, and well-supported during their stay.If you’re interested in attending one of these evenings or arranging a private visit, you can contact the property team. The property team will be happy to provide more information or organise a tour for you.They’re here to help you feel reassured about their next chapter, so don’t hesitate to reach out with any questions or concerns.

Are all rooms the same at Martha Street Apartments?

Martha Street Apartments offers a range of room types to suit different needs and budgets, from en-suite rooms to studio apartments. Each room type is detailed, making it easy to choose the best fit for your young adult.

Can my young adult choose their flatmates at Martha Street Apartments?

Yes, Martha Street Apartments offer group booking options so friends can live together. If they’re booking individually, they do their best to match young adults with flatmates based on preferences like study habits and socialising.

What’s the policy on room swaps at Martha Street Apartments?

If your young adult wants to swap rooms at Martha Street Apartments—perhaps to be closer to friends or in a quieter area—they should contact the property manager. Room swaps are subject to availability and may involve a small administrative fee.

How can I visit the Martha Street Apartments before or during their stay?

Parents and guardians are welcome to visit Martha Street Apartments before the tenancy begins, either during open days or by booking a tour with the property team. During the tenancy, visits can be arranged by notifying the on-site team in advance.

View all Questions (120)

What is the cancellation policy at Martha Street Apartments before moving in?

Martha Street Apartments understand that plans can change. If your young adult needs to cancel before moving in, they should review the terms of their tenancy agreement. Depending on when the cancellation occurs, there may be options for a partial refund or to find a replacement tenant.

What’s included in the rent at Martha Street Apartments?

All utilities (gas, water, and electricity).
High-speed Wi-Fi.
Access to facilities like gyms, cinema rooms, and study spaces.
On-site support from their trained staff.

The only additional charges are for laundry and vending machines.

What are the WiFi and internet facilities at Martha Street Apartments like?

Martha Street Apartments know how important it is to stay connected. All their properties feature high-speed Wi-Fi throughout the building, perfect for studying, video calls, and streaming. This service is included at no extra cost, and their team is available to help with any connectivity issues.

Do Martha Street Apartments offer accessible rooms?

Yes, Martha Street Apartments is committed to providing inclusive and accessible accommodation for all students. If your young adult has specific needs, they encourage you to contact them before booking so they can ensure their room and building meet their requirements.

What does life at Martha Street Apartments look like?

From check-in to check-out, Martha Street Apartments makes life as smooth and stress-free as possible for your young adult.
Check-in is a seamless process with their friendly team on hand to guide them every step of the way. Upon arrival, they’ll find an inventory on their portal, which must be completed within seven days. If there’s any damage, or something is missing or broken, it’s important they let them know via the inventory during this time to avoid potential charges later.
Their on-site team will be there to welcome them, help them settle in, and answer any questions they might have. Forgotten something? No problem—their team can point them towards local shops or even provide a few essentials to get them started.
Check-out is just as organised. When it’s time to move out, they’ll need the room returned in the condition it was provided, aside from expected wear and tear. This means the room should be clean, with all belongings and rubbish removed. To help avoid any unnecessary charges, they’ll provide plenty of advice and reminders on how to prepare for check-out, including cleaning tips and ways to set things right before they leave.
If anything is accidentally broken or damaged during their stay, they encourage them to report it through the maintenance facility on their app as soon as possible. Prompt reporting helps prevent further issues, ensures their safety, and may reduce repair costs later on.
At this accommodation, they’re here to support your young adult at every stage of their journey.My card has not been accepted. What should I do?
This may be due to your card limit, bank security measures or input error. Please report to your site team or contact your bank directly.

I have not been sent my login email. What should I do?

Please notify your site team who will send you out a link to reset your password to
This secures your booking, so that you can take a little bit of time to complete your contract without worrying.

Why do I have to pay advanced rent at Martha Street Apartments?

This secures your booking, so that you can take a little bit of time to complete your contract without worrying.

What is advanced rent?

You are required to pay an advance rent at the time of booking. This is equivalent to £150.
This is refundable should you decide to cancel within the cooling off period or later find your place has been withdrawn or you aren’t able to obtain a UK visa.
The advance rent will show as a payment towards your first rental installment on your account. Ready to book?

What are their recycling and sustainability practices?

They’re committed to sustainability. Recycling facilities are available in all their properties, and they encourage tenants to use them. Some properties also participate in green initiatives, such as energy-saving programmes and waste reduction events.

How do they handle deliveries that require a signature?

If a delivery requires a signature and your young adult isn’t available, their customer advisors can sign for the item and hold it securely until they’re able to collect it.

How do they support young adults who work part-time jobs?

They understand that many young adults balance their studies with part-time work. Their properties are designed to support this lifestyle, offering quiet spaces for studying and social areas where they can relax and unwind after a busy day.

What happens if there’s a power outage in the area?

In the event of a local power outage, they work closely with utility providers to restore power as quickly as possible. Their team keeps young adults updated and is on hand to assist with any immediate needs.

How are flatmate conflicts resolved?

Living with others can sometimes lead to disagreements. Their team is skilled in conflict resolution and will mediate to help resolve issues. If the conflict cannot be resolved, they may explore moving one of the flatmates, depending on availability.

What’s their policy on alcohol consumption?

They allow alcohol on-site, but they encourage young adults to drink responsibly and respect their flatmates and neighbours. Disruptive or unsafe behaviour due to alcohol will be addressed by their team to ensure a safe and respectful living environment for all residents.

How do they handle deliveries for young adults who aren’t home?

If your young adult isn’t home to receive a parcel, their customer advisors can securely hold it at reception until they can collect it. For added security, proof of identity is required when collecting packages.

How often are communal areas cleaned?

Their cleaning teams maintain communal spaces regularly, ensuring they are clean, hygienic, and welcoming. While young adults are responsible for their own rooms and shared kitchen areas, they provide guidance and support to help them keep everything tidy.

What happens if the WiFi stops working?

Their properties are equipped with high-speed, reliable Wi-Fi. In the rare event of a connectivity issue, their support team works quickly to identify and resolve the problem, ensuring minimal disruption.

How do they support mental health?

Their teams are trained in mental health first aid and actively collaborate with organisations like Student Minds and Cameron’s Companions to ensure young adults have access to the support they need. This includes providing helpful resources, organising workshops, and fostering a supportive environment where young adults feel comfortable seeking help.

How do they ensure the building is clean and well-maintained?

They take pride in keeping their properties clean, safe, and welcoming.

Communal areas: Their cleaning teams maintain all shared spaces regularly to ensure they’re hygienic and inviting.
Private spaces: Young adults are responsible for their own rooms, but they provide support if needed, including periodic cleaning supplies to help them stay on top of things.
Maintenance: Their maintenance teams conduct regular checks and quickly address any reported issues to keep everything in excellent condition.

At this accommodation, they’re dedicated to creating a comfortable and well-maintained environment for everyone.

What’s the accommodation’s policy on bullying or harassment?

They have a zero-tolerance policy for bullying, harassment, or discrimination of any kind. If your young adult experiences or witnesses such behaviour, they should report it to the property manager or a customer advisor straight away. All reports are handled confidentially, and they take swift action to ensure the well-being and safety of everyone in their community.

What happens if my young adult has a health emergency?

They recommend that young adults register with a local GP upon arrival to ensure they have access to healthcare when needed. For immediate emergencies, their staff are trained in first aid and can provide support until professional medical help arrives.
In the case of a serious health issue, they will contact emergency services and notify the young adult’s emergency contact as soon as possible.

What if my young adult wants to move to a different room?

If your young adult would like to switch rooms, they’ll do everything they can to help, subject to availability. A transfer fee may apply to cover the costs of organising the move, but their team is here to find a solution that works for them.
At this accommodation, they’re committed to making sure every young adult feels comfortable and happy in their living space.

Can my young adult stay during the holidays?

Absolutely! Many of their tenancies include the full academic year, covering holiday periods like Christmas and Easter. If your young adult is staying during these times, their team will still be on-site to offer support, and there’s always someone available to help.
For summer holidays, if their tenancy is ending but they’d like to stay longer, they can often arrange extensions based on availability.
At this accommodation, they make it easy for young adults to feel at home, no matter the time of year.

How do they handle lost property?

Misplaced something? Don’t worry! If your young adult loses an item, they can simply check in with their Customer Advisors. They securely log and store all found items and do everything they can to reunite them with their belongings.

What security measures are in place?

At this accommodation, they prioritise security to ensure your young adult always feels safe and supported. Their accommodations include:

24/7 On-Site Staff: There’s always someone available to assist, no matter the time.
Secure Access Systems: Entry to buildings and individual flats is controlled through secure key cards or codes.
CCTV Monitoring: Common areas and entrances are monitored to enhance safety.
Regular Patrols: Their staff conduct regular patrols to make sure everything is as it should be.

Your young adult’s safety is their top priority, and their team is always on hand to address any concerns or provide reassurance.

Are forbidden items allowed?

To ensure the safety and comfort of everyone, the following items and activities are strictly prohibited:

Illegal Drugs: Any young adult found in possession of drugs will be reported to the police and their university.
Smoking or Vaping Indoors: Smoking, including e-cigarettes and vapes, is only permitted in designated smoking areas. Tampering with smoke detection equipment is illegal and could lead to criminal charges and significant fines.
Electric Bikes and Electric Scooters: These are not allowed inside the building due to safety and fire regulations.
Pets: No pets of any kind are permitted, including fish or exotic animals. If pets are found, they will be removed, and the RSPCA may be contacted.
Adhesive Decorations: Items such as LED lights or Command Hooks must not be stuck to walls, as they can cause damage and result in charges.
Cars: Unless agreed in advance, cars should not be brought to the property. Parking is limited and available only at some sites by permit.

These rules are in place to ensure a safe and pleasant environment for all young adults.

Are parties allowed?

Parties are a natural part of university life, and they’re here to ensure they remain fun while respecting the community.
They provide clear guidance to your young adult on being considerate of the building and their neighbours. If they receive complaints about noise or behaviour, they’ll address these with the flat hosting the party. If issues persist, their staff may step in to break up the party, and guests may be asked to leave.
University is a time for learning and growing, and they work with young adults to help them find the right balance between enjoying themselves and respecting those around them.

Are guests allowed?

Yes, young adults are welcome to have guests stay for up to two nights, including family members. For longer visits, they also provide a list of nearby hotels with preferential rates for families coming to see their young adults.
Guests are the responsibility of the tenant. If a guest causes damage or complaints, the young adult will be responsible for resolving any costs or issues.
Children under 18 are welcome to visit during the day if accompanied by a parent or guardian, but overnight stays are not permitted.
At this accommodation, they encourage visits that help young adults feel connected to home, while ensuring a safe and respectful environment for everyone.

What support do they provide during exam periods?

They know how stressful exam periods can be, so they go the extra mile to support young adults during this time.
To help them stay focused and refreshed, they offer wellness activities designed to ease stress and boost well-being, as well as grab-and-go breakfasts to ensure they start their day with the energy they need. Their properties provide a calm, supportive environment that’s perfect for studying.
They also pause any rent reminders during exam weeks, ensuring there’s one less thing to worry about.
At this accommodation, they’re here to help young adults perform at their best, even during the busiest times.

What happens in emergencies?

At this accommodation, they take safety seriously. Every building is staffed by trained professionals and protected by 24/7 security measures, so your young adult is in safe hands.
Emergency drills are carried out twice a year to ensure everyone knows exactly what to do if the unexpected happens. These drills are scheduled at times when most young adults are in the building, such as mornings or evenings. If your young adult is late to university because of a drill, there’s no need to worry—they notify universities in advance so they won’t face any penalties. Rest assured, these drills are never scheduled during exam periods or other high-stress times.
In the rare case of a real emergency that requires the building to be evacuated overnight, they have major incident plans ready to go. Their team will arrange alternative accommodation for your young adult, covering all costs, including travel and food.
If you ever need to contact them about your young adult’s well-being or in an emergency, you can reach them using the phone number listed on the property page of their website. Their team is always available to take your call and, if necessary, conduct a wellness check to ensure everything is okay.
At this accommodation, their safety and your peace of mind are their top priorities.

What happens if my young adult needs to extend their stay temporarily?

If your young adult needs to stay longer than their tenancy allows, they’ll do their best to accommodate them. Availability may vary, but their team is happy to assist with arranging an extension where possible.

What about insurance?

Contents insurance is included within your tenancy and further details of the policy and what is included can be found within your student handbook.

What about internet/WiFi?

They offer free high speed internet access in all their buildings, which is provided by ASK4. If you require a faster speed, please contact ASK4 directly to arrange an upgraded package which will be payable directly to them. 10 devices as standard, with an option to upgrade to unlimited for a one-off £15 fee. Both wired and wireless Upload and Download speeds up to 200Mbps.

What about TV licence?

A TV licence is not included as part of your tenancy agreement. If you have brought your own TV, or if your flat has a TV in the shared communal space that you’d like to watch, you will require a TV licence. To find out more and apply go to the official TV Licensing Website.

What happens if my young adult loses or damages something in the communal areas?

If an item in the communal area is damaged, the cost of repairs or replacements may be split among the tenants of the flat unless someone takes responsibility. It’s important to report issues immediately to prevent further damage or safety risks.

What if my young adult forgets to pay a bill?

No need to worry—utility bills are included in the rent. If your young adult forgets to pay their rent, they’ll send reminders and work with them to find a solution as quickly as possible.

What should my young adult do if they lose their key or access card?

If your young adult loses their key or access card, they should let their team know immediately. They’ll arrange a replacement and ensure their security is maintained. A small replacement fee may apply.

What happens if my young adult forgets to pay their rent?

They understand that mistakes happen, and rent payments can occasionally be overlooked. If this happens, they will:

Send friendly reminders to your young adult and their guarantor.
Work with them to resolve the issue as quickly as possible.

If rent remains unpaid, further steps may include involvement from a debt collection agency or legal proceedings. It’s important they reach out to them if they’re struggling, so they can provide support and help them get back on track.

What happens if my young adult breaks something in their room?

Accidents happen, and they’re here to help. If something is broken, it’s important for your young adult to report it through the maintenance system on their app as soon as possible. Their team will assess the damage and arrange for a repair or replacement.
In most cases, the cost will be added to their account. However, by reporting the issue promptly, they can help prevent it from getting worse, potentially reducing charges and avoiding further inconvenience.

How can I pay my rent?

You can pay your rent through the online portal. They do not store debit/credit card details.

When do I pay my rent?

Your rental will have set due dates, please check your tenancy agreement so you can familiarise yourself with when your rent is due.
There is a £50 admin charge for tenancy takeovers and room moves.
If you prefer you can also pay your rental in full at the start of your contract.
If you are unable to make your rent payment on or before the set dates for whatever reason you must inform the accommodation team at your site, either by emailing the site team, coming to the reception desk.

What happens if there is an accident or emergency involving my young adult?

If an accident or emergency occurs at the accommodation, they will contact the emergency contact listed on their application. This is usually a parent, guardian, or trusted adult chosen by your young adult.
It’s important to keep emergency contact information up to date. This can be updated at any time through the student portal, and they recommend reviewing it regularly to ensure they can promptly reach the right person if needed.
Their team is trained to handle emergencies with care and efficiency, always prioritising the safety and well-being of all young adults. If you have any questions or concerns about this process, please feel free to contact their team for clarification.

How do they support LGBTQIA+ young adults?

At this accommodation, they are dedicated to creating a safe, inclusive, and welcoming environment for all young adults, including LGBTQIA+ residents. They celebrate diversity and ensure everyone feels respected and valued during their time with them.
Here’s how they support LGBTQIA+ young adults:

Inclusive Community: They foster a culture of acceptance and respect, encouraging everyone to be themselves without fear of judgment or discrimination.
Diversity Training: Their team receives training in diversity, equality, and inclusion to ensure they understand and respect the needs of LGBTQIA+ residents.
Pride and Awareness Events: They celebrate LGBTQIA+ identities through events during Pride Month and throughout the year to build community and raise awareness.
Support Networks: They connect residents with local LGBTQIA+ organisations, support groups, and events to help them find a sense of belonging.
Safe Spaces: Their properties are designed to be safe spaces where all residents feel secure and supported, regardless of sexual orientation or gender identity.
Gender-Neutral Facilities: Many properties offer gender-neutral bathrooms and communal spaces to promote inclusivity and comfort.
Chosen Names and Pronouns: They respect chosen names and pronouns and ensure their team uses the correct terms in interactions and communications.
Open-Door Policy: Their team is always available to listen and provide support for any concerns or challenges faced by LGBTQIA+ residents.
Collaborations With Local Groups: They partner with LGBTQIA+ organisations to offer workshops, advice, and opportunities to connect with the community.

At this accommodation, they aim to ensure every young adult feels valued, supported, and empowered to be themselves. If there are additional ways they can help or adjustments that could enhance their experience, they’re here to listen and adapt.

How do they support young adults with neurodiversity?

At this accommodation, they are committed to creating an inclusive and supportive environment for all residents. They understand that every young adult is unique, and they offer tailored support for those with neurodiverse needs.
Here’s how they create a welcoming and accommodating environment:

Sensory Mornings: Weekly sensory mornings feature low lighting, soft music, and a calm atmosphere in their social areas to provide a relaxing and inclusive space.
Flexible Communication: If verbal communication is challenging, they can provide written instructions, visual aids, or use preferred methods.
Quiet Spaces: Many properties offer designated quiet areas where young adults can relax or study without distractions.
Smaller Social Events: For those who may find large gatherings overwhelming, they organise smaller, more intimate events to ensure everyone feels included.
Routine and Structure: Clear schedules for activities and reminders for important dates help young adults establish routines that work for them.
Team Training: Their staff are trained in mental health and diversity awareness, equipping them to provide sensitive and effective support.
Customised Accommodation: If specific adjustments are needed for their room or living arrangements, they’re happy to discuss options to meet their needs.

They’re always open to feedback and willing to adapt their approach to ensure every young adult feels supported, valued, and able to thrive. If there’s more they can do, they encourage young adults or parents to reach out.

Can they help my young adult get a part-time job?

Yes, absolutely! They’re here to support young adults in all aspects of their university experience, including finding part-time work.

On-Site Paid Roles: They offer part-time positions within their accommodation, such as Student Ambassadors or Customer Advisor Assistants, which your young adult can apply for.
Job Fairs: At some of their larger properties, they host job fairs during Welcome Week, connecting residents with local businesses and recruiters.
Partnerships With Local Employers: They collaborate with local businesses and job agencies to share opportunities that fit around their studies.
Advice and Guidance: Their on-site team provides tips on writing CVs, preparing for interviews, and balancing work with academic commitments.

They know that finding a part-time job is a great way for young adults to gain experience, make connections, and manage their finances—and they’re here to support them every step of the way.

Can they share information with me if I call to check upon my young adult?

They understand that you might want to check in, but they are unable to share personal details about your young adult unless you request a wellness check. This is because they are bound by strict GDPR (General Data Protection Regulation) rules to protect their privacy.
If you’re listed as a guarantor, they can share information related to rent payments or charges, as these are linked to your role as a co-signatory on the tenancy agreement. However, they cannot provide details about their activities, well-being, or personal matters without their explicit consent.
If you’re concerned, their property team can conduct a wellness check to ensure they are safe and let you know they’re okay. Beyond this, their privacy will always be protected in line with GDPR regulations.
At this accommodation, they take your young adult’s privacy seriously while prioritising their safety and well-being. If you have concerns, don’t hesitate to get in touch, they’re here to help however they can.

Can we tour the property on check-in day?

Yes, you’re welcome to tour the communal areas, including study spaces, lounges, and other facilities. Their team will be happy to show you around and answer any questions you may have.

What happens if we arrive late on check-in day?

If you’re running late, don’t worry. Simply contact the property team as soon as possible, and they’ll make arrangements to accommodate your arrival.

Will staff be on hand to help with check-in?

Absolutely. Their friendly on-site team will be there to greet you, answer any questions, and assist with anything from finding the room to addressing issues like forgotten keys or damaged items.

How long can we stay to help them settle in?

You’re welcome to stay as long as you need to help your young adult unpack and settle in. However, they encourage parents to leave in good time to allow them to meet their flatmates and start attending welcome events.

Will there be parking available on check-in day?

Yes, temporary parking is available for drop-offs on check-in day. Their team will guide you to the designated area and assist with unloading. If parking is limited, they’ll provide alternative options nearby.

What time should we arrive on check-in day?

Check-in times are staggered to ensure a smooth process and reduce waiting times. Your young adult will receive a time slot in advance. If you’re unsure or need clarification, feel free to contact the property team for guidance.

What happens if my young adult loses their ID or bank card?

Their team is on hand to provide advice on how to report and replace lost items. They can also help them locate nearby branches or online resources for essential services.

What if my young adult has a late-night emergency?

Their properties are staffed 24/7, so help is always available. Whether it’s a medical concern, lockout, or urgent issue, your young adult can reach out to the on-site team for immediate assistance.

Are there curfews?

No, there are no curfews. Your young adult is free to come and go as they please. They do, however, encourage respectful behaviour to ensure everyone enjoys their time at this accommodation.

What happens if my young adult’s tenancy overlaps with another commitment?

If they have a summer internship, study abroad programme, or other commitments, they’re happy to discuss flexible options such as tenancy extensions or early move-ins, subject to availability.

Are there any cultural or religious support services available?

They’re proud to celebrate diversity and are committed to creating an inclusive community. If your young adult needs cultural or religious accommodations, their team can provide support and connect them with local resources, places of worship, or community groups.

What happens if my young adult forgets something important at home?

No problem! Their team can recommend local shops where they can find essentials. Some properties also offer emergency supplies like basic kitchenware for loan or purchase to help them settle in quickly.

Can my young adult bring their own furniture?

All their rooms are fully furnished, so there’s no need to bring extra furniture. However, small personal touches like lamps, cushions, or rugs are welcome to make the space feel more like home.

How do they handle room maintenance during the year?

They carry out routine inspections to identify and address maintenance issues proactively. If a problem arises between inspections, young adults can report it through their app, and their team will resolve it promptly.

Can my young adult have a quiet space to study?

Absolutely. Many of their properties feature designated study areas or quiet spaces, providing the perfect environment for young adults to focus on their work without distractions.

What happens if my young adult misses an event or deadline?

They understand life can get busy. Their team ensures young adults are aware of important dates, such as rent payments, rebooking deadlines, and check-out instructions. They send regular reminders to keep them informed and on track.

What happens if my young adult gets homesick and wants to come home?

Homesickness is a normal part of the transition to university life, and their team is experienced in supporting young adults through it. If they want to come home for a short visit, they’ll be ready to welcome them back with open arms when they’re ready to return.

What if my young adult has never lived independently before?

They understand this can be a big adjustment. Their team is here to help, offering support with budgeting, cooking, and time management. They also organise social events to help them build connections and feel at home in their new environment.

What if my young adult wants to move to a different property?

If your young adult wishes to transfer to another accommodation property, they’ll do their best to facilitate the move, subject to availability. Transfers may involve additional fees, and their team will guide them through the process to ensure a smooth transition.

How can I stay in touch with my young adult?

With excellent Wi-Fi available in all their properties, staying in touch is easy via video calls. Many parents also enjoy visiting during the term, their team can recommend nearby hotels with family-friendly amenities to make your visit as convenient as possible.

What happens if my young adult has dietary restrictions or allergies?

Their self-catered accommodation allows your young adult to prepare meals that suit their dietary needs. In shared flats, they encourage open communication among flatmates to ensure everyone feels safe and comfortable in the kitchen.

What happens if there’s a pest problem?

They maintain strict hygiene standards and pest control measures to prevent issues. If a pest problem arises, your young adult should report it immediately to their on-site team, who will arrange for professional pest control services to resolve the issue promptly.

What happens if my young adult has a maintenance issue?

If something needs fixing, whether it’s a leaky tap, broken light, or heating issue—their maintenance team is ready to help. Maintenance requests can be reported through the resident app, and they aim to resolve urgent issues as quickly as possible.

What is the process if my young adult decides to move out early?

If your young adult needs to leave early, they should refer to their tenancy agreement. In most cases, they’ll need to find a replacement tenant to take over their lease. Their team is available to guide them through the process and provide support.

Can my young adult stay over the summer if they find work?

Yes, as long as space is available. They offer flexible tenancy extensions for young adults who wish to stay during the summer for internships, jobs, or other commitments.

What happens if there’s a power cut or utility issue?

In the rare event of a power cut or utility problem, our maintenance team responds promptly to resolve the issue. For larger-scale disruptions, we work closely with local utility providers to minimise inconvenience and restore services as quickly as possible.

Can my young adult receive grocery deliveries?

Yes, grocery delivery services like Tesco, Sainsbury’s, and others can deliver directly to the property. If needed, our customer advisors can assist with managing deliveries.

What happens if my young adult locks themselves out?

No need to worry. If your young adult locks themselves out, they can visit reception or contact the on-site team to regain access. For security reasons, they’ll need to verify their identity.

How do they handle noise from the surrounding area?

Their properties are designed to minimise external noise with double-glazed windows and soundproofing in communal areas. If noise becomes an issue, they encourage young adults to let them know so they can address it, whether it’s within the property or from nearby sources.

What if my young adult has a disability or special requirements?

They’re committed to providing inclusive and accessible accommodation. If your young adult has specific needs, they encourage you to contact them before booking so we can ensure their room and building meet their requirements.

What happens if the building needs repairs or maintenance work?

Occasionally, essential repairs or maintenance may be necessary. They always notify young adults in advance and schedule work at the least disruptive times. For emergency repairs, their team works quickly to resolve issues with minimal impact on residents.

What happens if my young adult is struggling financially?

They understand that managing money can sometimes be challenging. If your young adult is struggling to pay their rent or other expenses, they should contact them as soon as possible. Their team can offer advice, help set up a payment plan, or direct them to university support services for additional assistance.
At this accommodation, they’re here to support young adults in every way they can.

How does my young adult get their post and packages?

They’ve made receiving parcels simple and secure. Their customer advisors manage all deliveries and ensure your young adult can collect their post safely during designated hours.

Can my young adult store their belongings over the summer?

If your young adult is staying on a 51-week tenancy, they won’t need to move their belongings—they can leave everything in their room during the summer. For shorter tenancies, they’re happy to provide guidance on nearby storage facilities.

What if my young adult wants to cook but isn’t confident?

Cooking for the first time can feel daunting, but they’re there to help.

Fully equipped kitchens: Every shared flat includes a well-equipped kitchen to make cooking easy.
Simple recipes and workshops: Their team shares easy-to-follow recipes and, at some properties, hosts cooking workshops to build confidence.
Communal dinners: They also organise events like communal dinners to encourage young adults to cook and share meals with their flatmates.

At this accommodation, they make it easy for young adults to enjoy cooking and feel at home in the kitchen.

What if my young adult doesn’t get along with their flatmates?

Sharing a space can sometimes be tricky, but their team is here to help. They encourage young adults to try open and respectful communication with their flatmates to resolve any issues. If that doesn’t work, their team can step in to mediate and find a solution.
In extreme cases, they may explore the option of transferring your young adult to a different room, subject to availability.
At this accommodation, they’re dedicated to fostering a supportive and harmonious living environment for all.

What happens if my young adult struggles academically?

University can be challenging, and it’s natural for young adults to feel overwhelmed at times. While they’re not academic advisors, they work closely with local universities to guide students towards the support they need.

University Support Services: These may include tutoring, writing workshops, and access to helpful study resources.
Study-Friendly Environments: Their properties feature quiet study spaces and private rooms, perfect for group projects or focused study sessions.

They encourage young adults to connect with their university’s student support teams, who are dedicated to helping them succeed. At this accommodation, they’re here to support them every step of the way.

What to do if they leave university mid-year?

If your young adult’s plans change and they need to leave university, they’re here to help. Their team will work with you to understand the situation and guide you through the next steps.
Depending on their lease agreement, they’ll do their best to offer support, whether that’s helping them find a replacement tenant or navigating the process of ending their tenancy.
At this accommodation, they’re committed to making a challenging situation easier for you and your young adult.

What are their teams trained in?

At this accommodation, they’re proud to be the only student accommodation provider where every single team member—not just managers—is thoroughly trained to support young adults. From their cleaners and maintenance staff to their customer advisors, property teams, and head office staff, everyone plays a vital role in creating a safe, supportive environment.
Here’s why their training programme is unmatched in the industry:

Mental Health First Aid: Every member of their team is trained and qualified in mental health first aid through an in-person programme. This is not a box-ticking exercise—it’s an engaging and practical course that ensures our staff are equipped to handle sensitive situations with care and confidence.
First Aid: All team members receive in-person first aid training, so they can respond to medical emergencies quickly and professionally.
Building Safety: Their staff are fully trained in building safety, ensuring all facilities meet the highest standards and provide a secure environment for your young adult.

Their teams are among the most highly trained in the industry, and with their low staff turnover, your young adult will see familiar, trusted faces throughout their time living with them.

Who’s on-site to support your young adult?

The team in each property varies depending on its size, but their every property has key staff in place to ensure your young adult feels supported and at home.

Property Manager: The go-to person for any big questions or concerns, ensuring everything runs smoothly in the accommodation.
Customer Advisors: These friendly faces do much more than answer day-to-day queries like parcel collection or directions. They organise engaging activities and events, from welcome week celebrations to Halloween parties and sensory mornings, creating a real sense of community.
On-site Maintenance Staff: Ready to tackle repairs quickly and ensure the building stays safe, comfortable, and functional.
Cleaning Staff: Keep communal areas spotless and welcoming, ensuring a hygienic environment for everyone.

These teams are backed by their expert central and head office teams, providing the experience and resources needed to handle any situation. At this accommodation, your young adult will always have the support they need to thrive.

What can I do if I don’t have a guarantor?

Don’t worry if you do not have a guarantor, they do have other options available for you.
Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor.
However, they know that upfront payment can be a big ask and in these circumstances they can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.

What details from the guarantor do I need to provide when booking?

They will need a Name, current UK address, email address and a contact number.
Once you have signed the contract your guarantor will be asked to accept the agreement and provide proof of ID and address. If they are not a UK national but reside in the UK they must provide proof of settled status.

In what situations might they contact the guarantor?

Circumstances change, they understand that. A guarantor provides assurance to them as your landlords, that there is someone on hand who understands and accepts the responsibility of rent, should you be unable to pay.

Who can be a guarantor?

Anyone over the age of 18, who is a UK resident, can be your guarantor.

Why do I need a guarantor?

A guarantor commits to ensuring that the terms of the tenancy agreement are complied with.
Guarantors provide them with additional financial security in the event of a change in your circumstance. If you would like to pay in instalments throughout the year, you will need a UK based guarantor.

Are accommodation sites safe?

Many of their accommodation sites have onsite security staff and digital entry systems in each building. For some of their sites an emergency contact number will be provided when staff are not onsite, ensuring that their buildings are safe and secure.

Are there staff available on-site?

Each accommodation site has a friendly team, with someone available to their residents 24/7. For some of their sites, an emergency contact number will be provided when staff are not onsite.

How can I obtain the instructions on appliances within my flat?

If you require any instructions or user guides, please contact their staff on site who will be able to assist with this.

What if there is a problem with my room or flat?

You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of their friendly on-site maintenance team will aim to resolve the issue for you quickly.

Can I book for September?

Yes, this accommodation is open, housing students from across the globe. With viewings both in person and virtually, you can view their rooms and residences from wherever you may be. Please visit their book a viewing page to get sorted with them for a date and time of your choice.
They offer a cooling off period of 7 days upon receipt of your Advanced Rental Payment.
If an Advance Rental Payment is not required, the 7 days ‘cooling off period’ starts when your booking confirmation email has been sent.
If you wish to cancel your booking after the 7-day cooling off period, you will remain liable for the contractual obligation set out in the tenancy agreement.
Exceptions to this may be considered if proof is offered under the following circumstances;

Your UK visa application has been denied.
You have failed to obtain the required qualifications to get into your first university of choice.
You have deferred your university place.
Extenuating circumstances e.g., ill-health, family circumstances.

Where proof is required, this must be emailed to site, then the request to cancel will be considered.

Do I need a guarantor?

To book with them on a rental installment plan you will need a UK based guarantor. Guarantors provide them with additional financial security in the event of a change in your circumstance. If you would like to pay in instalments throughout the year, you will need a UK based guarantor.
Don’t worry if you do not have a guarantor, they do have other options available for you.
Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor.
However, they know that upfront payment can be a big ask and in these circumstances they can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.

Can I extend my contract if I need to?

If you need to extend your contract for whatever reason, please contact your accommodation team directly for prices and information. Extensions are subject to availability.

When can I move out?

You can move out whenever you want. However, remember your contract is a fixed term tenancy agreement so even If you move out before your tenancy ends you will still need to pay the full amount of rent.

How long can I live with this accommodation?

Accommodation offer tenancies of different lengths, including short-term contracts. The minimum stay is 4 weeks, and all short term lets are subject to availability and must be paid in advance. If you are interested in a short-term contract, please contact the site directly.

Can I move in earlier than my tenancy start date?

If you need to move in earlier than your tenancy start date, please contact the site you have booked at. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in.

When can I move in?

You will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

How do they help young adults adjust to independent living?

Moving away from home is a big step, and they’re there to support their journey to independence:

Workshops: They offer sessions on budgeting, cooking, and time management.
Customer advisors: Their friendly team is always available to provide advice and guidance.
Social events: Community-building activities help them settle in and feel at home.

Can my young adult personalise their room?

They want your young adult to feel right at home, so they’re welcome to personalise their space—within reason!

Decorate the provided noticeboard and shelves: These are perfect for adding a personal touch.
Avoid items that may cause damage: Adhesive hooks, LED lights, or anything that could mark walls or furniture are not allowed.
Add cosy touches: Small plants, bedding, and photos are great ways to make their room feel comfortable and inviting without risking damage.

Can I swap rooms?

It may be possible to change your room after you have moved in depending on availability- they suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

Can I have guests over?

As a tenant of an accommodation site you are more than welcome to invite guests to your accommodation for up to 2 nights at a time. If your guest is staying overnight, please let a staff member know. They also suggest that you do be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of an accommodation site you are responsible for the behaviour and actions of your guests.

Can I smoke in my flat?

No, smoking is a fire hazard and so for the safety and comfort of everyone, smoking, including the use of e-cigarettes/vapes is forbidden in either your room, the communal areas of your flats or any other internal area of the building. There are designated smoking areas in the grounds of every building which you are welcome to use. Note that anyone found to be smoking in the building will be subject to their antisocial behaviour process.

Can I park on-site?

Car parking requirements are different at all of their properties therefore it is best to check with the individual site teams when booking for further information on parking.

What do I need to bring with me that my accommodation doesn’t already provide?

Unsure of what you need to bring for your bedroom? They’re here to help!
When it comes to your bedroom, please note that they do not provide bedding. They suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin.
While they provide some kitchen appliances, they do suggest each tenant brings their own crockery, cutlery and other kitchen utensils. Upon arrival, most students living in shared flats arrange with their flatmates to buy some communal items – they recommend this as a cheaper option which would also avoid cluttering the kitchen with multiple items.
For a full list of what we advise you to bring, check out your student handbook. If you are unable to bring certain items with you, don’t panic – there are plenty of shops close by where you can find the things you need.

Can I book with my friends?

If you’re planning on living with your friends, you’re in luck! You can all book together via their self selection process so you will be guaranteed the same flat together.

Can I find out who my flatmates are before I move in?

While they can let you know the ages and genders of your future flatmates, they cannot provide their names or any other personal information. This information is present during the self-select process on line.
However, you can find your flatmates through their Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

How many people can share each flat?

Their shared flats range between all of their properties. If you need any further information about how many rooms would be in each flat at your individual residence please contact your individual site team for further information.