Rosamond House, Manchester

Some of there properties have parking available which students can reserve on a first come first serve basis. The cost of the parking space is dependent on the property.

They have rooms available for a variety of lengths, from full-year stays, academic year stays, to single semester stays. They also offer short term stays, and stays over the summer to travel or arrive early.

They cater for students of all abilities. From accessibility to neurodiversity, let’s work together to make student life easier for you. If there’s anything you need to tell them about before you arrive, we’re here to listen and have a conversation on how they can make student life easier for you. Let them know how they can help as far in advance as possible, so that they can make sure they accommodate you in the right way.

Any condition which specifically requires staff intervention or requires staff to be first responders e.g. a seizure alarm that requires staff to respond. Alcohol free, designated quiet, vegan, vegetarian, dietary restrictive, or one specific gender flats. Specialist desk furniture/equipment. (This may be funded by Disabled Students Allowance, reach out to your universities disability team for further information).

You can let them know about any medical condition that might affect your stay with them by emailing.

You don’t have to disclose anything to us, however if you do want to chat to them about the transition to living in student accommodation and see what they can do to make this as smooth as possible, we’re here. Where possible, their property teams can assist with early check in, allowing you to avoid the crowds and become familiar with your flat and building.

If you’ve got any allergies and you’re concerned about living in a shared flat, get in touch with them.

An assistance animal is an animal trained to perform tasks or services for a person with a disability. If you need an assistance animal, they can provide clear guidance on the required evidence from clinical professionals and the steps necessary to obtain the appropriate approval. An emotional support animal provides emotional support or passive comfort that helps alleviate one or more symptoms of a disability. As stated in the Equality Act 2010, emotional support animals aren't officially acknowledged in the same manner as certain types of assistance animals. However, despite the lack of specific statutory provisions for emotional support animals, they are still deemed as reasonable adjustments under the Equality Act. Therefore, each request will be evaluated individually, taking into account its reasonableness. A pet is an animal kept for companionship and domestic purposes. It is not considered an Assistance Animal or an Emotional Support Animal. Residents are not permitted to keep pets within their properties for any reason.

If you’ve recently had an injury (such as a broken bone) or have a condition that will temporarily affect you, let them know as soon as possible so they can make sure all the right safety measures are in place for you.

Looking to view first? We've created virtual tours for most of their properties but if you would like to see the property in person, you can book this online for your chosen property. If you would like to see the property and view the available rooms in person, you can arrange a viewing through the website.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

You can move in on or after the start date of your tenancy.

A 3/4 sized bed is larger than a single but slightly smaller than a standard double. It's worth checking online for 3/4 sized bedding specifically as many stockists now offer this. Otherwise, they would recommend opting for bedding that fits a small to standard double bed.

All their show flats, and the images on their website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available they will offer these as an alternative. Please be aware that these requests may incur a charge.

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

No. For security reasons, they can only give your room key directly to you.

If you are running late on your arrival day, don’t worry - they will still be able to check you in. As you will have missed your check-in slot you may have to wait to move in later on in the day though, when they can welcome you to the property safely.

The parking available at check-in varies from property to property but there is generally limited drop off parking available.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

You just need to bring a valid form of photo ID to prove who you are when you arrive. There’s no need to print off your tenancy agreement or booking confirmation. they can accept a valid passport, driving licence or national ID card as proof of ID.

They can accept a valid passport, driving licence or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have. Their team will check this and will need to ask a few security questions before they can provide you with your key.

Please leave anything illegal out of your new home. Candles and other hazardous items are not allowed either. Unfortunately you'll need to leave any pets at home too. If you need a guide dog or working dog to assist you, please get in touch to discuss your options. Fridges are another no-no. However, they do make some exceptions, for example if you’ve got a medical reason to have one. You'll need to check this with your property team before you move in.

You’ll need to bring your own pots, pans and other kitchen items.

Please try to pack consciously and only bring the things you really need with you on check-in day. They want to get you to your new room as quickly and safely as possible. You may need to make multiple trips to bring in luggage and the property team can supply trolleys (if available).

It's a good idea to plan for your check-out in advance of the end of your tenancy, so you can share the cleaning responsibilities. You and your flatmates are equally responsible for leaving the cupboards, fridge, and freezer empty and the kitchen clean. If your flatmates have left without cleaning the kitchen it is your choice whether you do the cleaning yourself. Any charges will apply to all flatmates – yourself included – so they recommend putting in the effort to organise this ahead of everyone leaving.

Speak with your flatmates in advance of check-out to make sure all cupboards and the fridge/freezer will be left empty. It’s important to work together so that the activity can be shared equally. If any food or belongings are left in the kitchen, we’ll need to apply a charge for them to be removed, and the charge will be split equally between everyone in the flat including yourself. If you are the last person to check-out of your flat, they recommended that you make the decision on any food left in the cupboards, fridge or freezer – you may want to take it with you, donate it to the foodbank or dispose of it responsibly.

Yes. You’re responsible for leaving your room clean and empty. You can recycle or donate unwanted items, and all rubbish must be disposed of responsibly. Any items left in your room will be removed, and we’ll need to apply a charge for this. If you’re sharing a flat, it’s a good idea to find out when everyone is leaving so that the cleaning in your kitchen and hallway can be shared equally. Please leave your kitchen / lounge / hallway clean and empty – don’t forget to clean inside the fridge and freezer, and to empty your cupboards to avoid cleaning charges. If there are any items or food left in the kitchen or hallway, then removal charges may apply. All cleaning, damage and removal charges will be split equally between all tenants.

They ask that any damages are reported to them when you check-out, and a member of staff may be able to give you some advice. Some light marks (like blu-tack) may be acknowledged as wear and tear. They will only charge you if the damage requires them to paint a wall before the next student moves in.

No. Unfortunately we’re not able to store anything in the property after check-out, so you’ll need to take all of your belongings with you.

You must leave your room empty. If you left any belongings in your room or kitchen by mistake, please get in touch with them straight away. They will remove the items and put them into safe storage at your property, where they will be kept for 14 days (from the day you checked out). You will need to contact your Property Team and make arrangements with them to collect your belongings. After the 14 days has passed, any uncollected items will be recycled, donated to charity, or disposed of responsibly.

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

You can make your payment and check how much is due by logging into My Account. Please pay any charges as soon as possible to avoid receiving a late payment fee.

They need to be fair and consistent with their approach to damage charges, which is why they encourage you to complete the inventory thoroughly when you first move in. They document any damage on their own room checks so they will have a record of this damage, and can cancel any charges for damage you didn’t cause. Please speak to staff in your Property Team if you need to report damages before you check-out.

They do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility, then they will only charge that person. If no one accepts the responsibility for damages in a communal area, then the charge will be split equally between everyone in the flat. It's better to report damages whilst you’re living with them so they can get it fixed, and you can avoid any charges when you leave. If something has been damaged – even if by accident - please report it to a member of your Property Team straight away.

No. Your maintenance team will be happy to help with any repairs, so please log your maintenance request through their App.

When you’re ready to check out, simply head down to reception and speak to one of our team. They'll help check you out, and collect your keys before you leave.

They have staff at their reception desks between 8am and 8pm ready to help you check out. If you need to check out outside of these hours, pop down to see one of their team in advance and they'll be happy to help.

You need to return all the keys they gave you on check-in, including any additional ones you purchased during your stay. This includes physical keys, key cards, fobs, post box keys, and additional access to areas like the gym and bike stores. Their properties have different types of keys and access systems, so they’ve listed everything here. If there are any types of key missing when you check-out, we’ll charge you to have them replaced.

They cannot forward or store any parcels or letters for you after you check out, and any items that are delivered will be returned to the sender. It is your responsibility to update your address details with the companies you shop with, before you leave. If you do have something due to be delivered by mistake, please contact your Property Team immediately.

You will need to have left your room & kitchen clean and empty before 10.00am on the last day of your tenancy. You must speak to your Property Team as soon as possible if you anticipate this being a problem.