New Medlock House, Manchester

When you book with them, your room will be allocated at random. If you have a preference on who you'll be living with (for example same sex flatmates or postgraduate flatmates), you can contact them and they will try to meet your preferences, but they can't guarantee this as it is dependent on availability.

If you're living in a shared flat, you can find out who you'll be living with in uChat, their messaging service, in the property app.

Some of their properties have parking available which students can reserve on a first come first serve basis. The cost of the parking space is dependent on the property. More information on the availability of parking at your property can be found in your property welcome guide.

When you book through their website you choose your room type and contract length, but your room is allocated to you at random.

They cater for students of all abilities. From accessibility to neurodiversity, let’s work together to make student life easier for you. If there’s anything you need to tell them about before you arrive, they’re here to listen and have a conversation on how they can make student life easier for you.

Any condition which specifically requires staff intervention or requires staff to be first responders e.g. a seizure alarm that requires staff to respond. Alcohol free, designated quiet, vegan, vegetarian, dietary restrictive, or one specific gender flats. Specialist desk furniture/equipment. (This may be funded by Disabled Students Allowance, reach out to your universities disability team for further information).

You don’t have to disclose anything to them, however if you do want to chat to them about the transition to living in student accommodation and see what they can do to make this as smooth as possible, they’re here.

If you’ve recently had an injury (such as a broken bone) or have a condition that will temporarily affect you, let them know as soon as possible so they can make sure all the right safety measures are in place for you.

An assistance animal is an animal trained to perform tasks or services for a person with a disability. If you need an assistance animal, they can provide clear guidance on the required evidence from clinical professionals and the steps necessary to obtain the appropriate approval. A pet is an animal kept for companionship and domestic purposes. It is not considered an Assistance Animal or an Emotional Support Animal. Residents are not permitted to keep pets within their properties for any reason. If you would like to apply to bring an emotional support animal, please complete the pre-arrival disclosure.

All their show flats, and the images on their website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available they will offer these as an alternative. Please be aware that these requests may incur a charge.

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

No. For security reasons, they can only give your room key directly to you.

If you are running late on your arrival day, don’t worry - they will still be able to check you in. As you will have missed your check-in slot you may have to wait to move in later on in the day though, when they can welcome you to the property safely.

Ahead of your arrival, you'll receive information on your new home and how to prepare for the big move via email. In the meantime, take a look at the Common Room, where you'll find advice from real life students on everything from what to bring and how to prepare, to making friends when you arrive and studying.

You just need to bring a valid form of photo ID to prove who you are when you arrive. There’s no need to print off your tenancy agreement or booking confirmation. They can accept a valid passport, driving licence or national ID card as proof of ID.

They can accept a valid passport, driving licence or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have. Their team will check this and will need to ask a few security questions before they can provide you with your key.

Please leave anything illegal out of your new home. Candles and other hazardous items are not allowed either. Unfortunately you'll need to leave any pets at home too. If you need a guide dog or working dog to assist you, please get in touch to discuss your options. Fridges are another no-no. However, they do make some exceptions, for example if you’ve got a medical reason to have one. You'll need to check this with your property team before you move in.

You’ll need to bring your own pots, pans and other kitchen itemsWe have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you.

Please try to pack consciously and only bring the things you really need with you on check-in day. They want to get you to your new room as quickly and safely as possible. You may need to make multiple trips to bring in luggage and the property team can supply trolleys (if available).

It's a good idea to plan for your check-out in advance of the end of your tenancy, so you can share the cleaning responsibilities. You and your flatmates are equally responsible for leaving the cupboards, fridge, and freezer empty and the kitchen clean. If your flatmates have left without cleaning the kitchen it is your choice whether you do the cleaning yourself. Any charges will apply to all flatmates – yourself included – so they recommend putting in the effort to organise this ahead of everyone leaving.

Speak with your flatmates in advance of check-out to make sure all cupboards and the fridge/freezer will be left empty. It’s important to work together so that the activity can be shared equally. If any food or belongings are left in the kitchen, they’ll need to apply a charge for them to be removed, and the charge will be split equally between everyone in the flat including yourself. If you are the last person to check-out of your flat, they recommended that you make the decision on any food left in the cupboards, fridge or freezer – you may want to take it with you, donate it to the foodbank or dispose of it responsibly.

Yes. You’re responsible for leaving your room clean and empty. You can recycle or donate unwanted items, and all rubbish must be disposed of responsibly. Any items left in your room will be removed, and they’ll need to apply a charge for this.If you’re sharing a flat, it’s a good idea to find out when everyone is leaving so that the cleaning in your kitchen and hallway can be shared equally. Please leave your kitchen / lounge / hallway clean and empty – don’t forget to clean inside the fridge and freezer, and to empty your cupboards to avoid cleaning charges. If there are any items or food left in the kitchen or hallway, then removal charges may apply. All cleaning, damage and removal charges will be split equally between all tenants.

You must leave your room empty. If you left any belongings in your room or kitchen by mistake, please get in touch with them straight away. They will remove the items and put them into safe storage at your property, where they will be kept for 14 days (from the day you checked out). You will need to contact your Property Team and make arrangements with them to collect your belongings. After the 14 days has passed, any uncollected items will be recycled, donated to charity, or disposed of responsibly.

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

If an item in your flat has stopped working, please raise a maintenance request in the app before you check-out. If they are aware of items that need repairing in advance, and there has been no malicious damage, you won't be charged.

They need to be fair and consistent with their approach to damage charges, which is why they encourage you to complete the inventory thoroughly when you first move in. They document any damage on their own room checks so they will have a record of this damage, and can cancel any charges for damage you didn’t cause. Please speak to staff in your Property Team if you need to report damages before you check-out.

They do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility, then they will only charge that person. If no one accepts the responsibility for damages in a communal area, then the charge will be split equally between everyone in the flat. It's better to report damages whilst you’re living with them so they can get it fixed, and you can avoid any charges when you leave.

You can check-out on the app, just fill-in the check-out envelope and leave it in the key-return box at reception.

You need to return all the keys they gave you on check-in, including any additional ones you purchased during your stay. This includes physical keys, key cards, fobs, post box keys, and additional access to areas like the gym and bike stores. Their properties have different types of keys and access systems, so they’ve listed everything here. If there are any types of key missing when you check-out, they’ll charge you to have them replaced.

All keys need to be returned securely, so they provide a check-out envelope for you. Lock your bedroom door, check your postbox and then put all your keys, fobs and passes in the envelope. The envelope must be returned to the reception office at your Property and handed to a member of staff or left safely in the key return box.

No. If you’re unable to return your keys in person, please get in touch so they can advise you how to return your keys securely.

They cannot forward or store any parcels or letters for you after you check out, and any items that are delivered will be returned to the sender. It is your responsibility to update your address details with the companies you shop with, before you leave. If you do have something due to be delivered by mistake, please contact your Property Team immediately.

You can still access your online account after you check-out. It is very important that you check they have the right contact details for you, especially your mobile number.

Yes. You can leave any time before your contract ends, and they will process your check-out early. You’ll need to begin the check-out process in the app and follow the step by step checklist, collect and fill out a checkout envelope and then return your keys, cards and fobs in the checkout envelope to a member of staff at reception. If you do decide to check-out early and surrender your tenancy, you won’t be entitled to any rent refund.

It’s up to you if you choose to leave early. Students often choose leave when their exams have finished, or if they have plans for the summer period. Some students prefer to leave when it’s not so busy or when it’s easier to get a parking space. Some students are reliant on others helping them to move-out, whilst some students book a room and stay with them all summer.

You will need to have left your room & kitchen clean and empty before 10.00am on the last day of your tenancy. You must speak to your Property Team as soon as possible if you anticipate this being a problem. Some of their properties have rooms available to book for the summer, so you may be able to extend your booking with them.

It’s your responsibility to clean both your room and the shared areas of your flat.

All flatmates are responsible for keeping the communal areas clean and tidy. First, try to establish a cleaning rota. The rota is the key to working together to keep the place clean. All it takes is four simple steps:

• Make a list of the regular cleaning tasks that need to be done
• Decide with your flatmates who’s doing what, and on which day
• Write each task for each person in the relevant day column
• Do your tasks on the relevant day, and tick the box when you’re done

If you're still having trouble getting your flatmates to do their part after establishing a rota and speaking to them about it, please speak to your team at reception who will try to help.