York House, Leicester

Cancellation Policy:- 

Im within the 7-day cooling off period from when I booked my room with you

Theyll be sorry to see you go, but if youre within the 7-days & need to cancel then you can do so by sending an email to the relevant property. Email us anytime during the 7 days after you receive your booking confirmation email from us. Unless youve already collected your keys from us, you wont be charged and well return your upfront rent payment, as well as any other payments that youve made towards your rent.

Its been longer than 7 days since I booked my room with you

You wont be able to cancel your Tenancy Agreement, but you are able to find another student to

take over your contract. If youve found someone to take over your Tenancy Agreement before your start date, they can release you from your Tenancy Agreement seven days after the replacement residents Tenancy

Agreement is signed. If you dont manage to find someone to replace you as a resident until after your tenancy start date, they can only release you from your Tenancy Agreement from the start date of the replacement residents new Tenancy Agreement. If youve collected the key or occupied the room prior to this, therell be a small charge of GBP 50.00 to cover costs of preparing the room for the

resident replacing you.

What happens if I dont get a place at University?

In the unfortunate circumstance that you dont get a place at university, dont worry! they understand that things dont always go as planned! For us to be able to help, please send through one of the below documents to email: 

a) the written rejection letter from your chosen university/college or UCAS

b) a screenshot of your UCAS status which confirms that the required results were not

achieved.

Email them to the relevant property within 72 hours from the date your results are published. Once received, well verify your documents and if supported, well cancel your agreement and refund any advance rent paid in full.

I got a place at University, but its not in the city that Id planned to go to

they can help you transfer your booking to any of  other incredible accommodations across the UK, so go ahead and check if were in your new city! Youll need to go through the booking process again to select your new room in the new building, but team will be more than happy to help you through the process to make it as easy as possible. Just contact us at the email address

above*.

Please be aware that this is subject to availability and they cannot guarantee there will be a room available.

If there isnt another property in your new city, please send through a copy of the proof of acceptance from your new university by UCAS adjustment and email it to the relevant property within 72 hoursfrom the date your results are published. Once received, well verify your

documents and if supported, well cancel your agreement and refund any advance rent paid in full.

Im hoping to do a Placement Year or a Year Abroad with my University/College next year, but I havent had confirmation from my University/College yet. What will happen to my Tenancy Agreement?

If you get offered a place on a Placement Year or Year Abroad, you may be eligible to be released from your Tenancy Agreement if 2021-2022 is your final year of study at your University/College. For us to be able to help, please send through your written acceptance letter from your

university/college that confirms you have been accepted onto either a Placement Year or Year Abroad. Email them to the relevant property within 72 hoursfrom the date you received confirmation from your University/College. Once received, well verify your documents, cancel your agreement and

refund any advance rent paid in full if 2021/2022 is your final year of studies. If you have remaining years of study at your University/College, well defer your Tenancy Agreement over to the following year for you, free of charge.

Were you travelling to us from outside the UK?

Im an international student, am I able to cancel my room if I dont get into University?

If you dont manage to pass your exams or youre not accepted by the UK University, please send an email to the relevant property with a written rejection letter from your chosen university/ college confirming why you werent accepted this time. they need to receive this from you within 72 hoursfrom the date you received your rejection from the university.

Once received, well verify your documents, cancel your agreement and refund any advance rent paid in full.

(This policy is valid until the 15th of September 2021)

What happens if Im not able to get a Visa to travel to the United Kingdom?

If you dont manage to get your Visa to come and study in the UK, all you need to do is email us the visa application rejection letter by email to the relevant property within 72 hours of receiving it. Well then be able to cancel the booking and refund any advance rent paid in full. (This policy is valid until the 15th of September 2021)

If your reason cancelling isnt listed above, unfortunately you wont be able to cancel your Tenancy Agreement, but you are able to find a replacement tenant to take over your contract. team will be able to help support and advise you through this process but it is your

responsibility to find a replacement tenant