iQ Signal Place, Nottingham

Their online booking system will show the gender of those who have already booked a room in your chosen flat, if this information is available. If you want to make a group booking with people you already know, their group booking procedure will help you do this.

Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in their own room and for no more than 3 nights within a 7 day period. We would ask you to respect your fellow residents and let your flatmates know as well as sign in your guest at reception.  You are responsible for the behavior of any guests you bring to your property site. Due to COVID-19, we may need to make changes to their guest policy in accordance with Government guidance. You can find out more current information about their policy.

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on their booking portal. Alternatively, please speak to a member of the site team and they will be happy to help you.

Yes you can make a bank transfer via their partner Convera. However, from time to time payments originating from certain countries can be subject to restrictions. For further information you can log into your property account and see what payment options are available to you when you ask for a quote from their partner Convera.

We offer free dual occupancy across a limited number of their studios where both residents are students.You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. We'll ask for your partner's details during the booking stages. Both you and your partner must sign their tenancy agreement and have student status for the duration of the booking.If your partner is not a full time student as well then unfortunately they cannot live with us.

Yes, please make sure your accommodation is clean to avoid any cleaning charges. You can find a checklist of things to take care of here. For their London residents, if you wish to save time you can use the app to arrange a room clean at an additional cost.

Yes, the vast majority of their sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app. For their London residents, provides convenient collection & delivery service for dry cleaning and laundry at an additional cost. You can book these services through property Student Sevices on the property  app – or you can visit website.

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives property the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

Complaints can be made directly through the property App or by sending an email to the site team or where the appropriate member of property will seek to find a resolution. We try to resolve any complaints internally, but understand there may be times when this is not possible. Their complaints procedure is detailed.

Booking online is quick and easy – it shouldn't take more than 10 minutes.If you prefer, you can call them (it’s best to call the site you want to book at direct), or visit them at your chosen property location. You will need to pay a non-refundable booking fee to secure your booking, which can be paid by debit or credit card.

If you have entered into the Tenancy Agreement and you wish to cancel your booking, you will remain liable for the contractual obligations set out in the Tenancy Agreement and you may not cancel the booking unless you can provide proof that you fit any of the following criteria and have not yet collected your key, and provide the evidence required within the timescales as detailed below: Where the reason for cancellation can’t be proved with supporting evidence attached to the cancellation request in line with the above, the student will remain liable for the full contractual rent, unless and until a replacement tenant is found. The student is responsible for finding an eligible replacement tenant, although site staff will assist where possible.

If a replacement tenant is found, once the new replacement tenant has signed their Tenancy Agreement and paid any rent due, the student will be released from the contractual obligations laid out in the Tenancy Agreement. Any overpaid rent money will be refunded, less an amount equal to your Booking Fee (if you have paid a Booking Fee), as a cancellation fee. All cancellation notifications must be made via the 'cancel my booking' button found in your property account or using the property app or the online resident portal or by emailing.

• You notify them of your intention to cancel your booking prior to 1 August or, if your Tenancy Start Date (as defined in your Tenancy Agreement) is in any month other than September, 28 days before your Tenancy Start Date.
• You notify them of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys.
• Your UK Visa application has been denied.
• You have not obtained the required qualifications to get into your first University of choice
• You are deferring your university entry.

If you would like to hear from them by email, telephone or SMS please let them know by contacting by email with your preferred contact details.

their sites are home to an international community of students, often studying at a variety of different institutions, and it’s this diversity which can make living with them such a rewarding experience. We organise regular social events where you can get to know your fellow residents. You will find posters on site telling you what’s coming up soon – or just ask at Reception.

Yes – if you don’t get the grades you need to be accepted by your chosen university then, subject to the booking terms and conditions, your booking fee will be refunded in full. It may also be possible to transfer your booking to another property location, subject to availability. Call the site team at the property location you originally booked with as soon as possible if you need to do this.

The safety and security of their residents is their number one priority. All of their sites are fully compliant with current safety standards. Their accommodation has fire alarm systems in place as well as fire prevention equipment, and we carry out regular testing and evacuation drills. Their buildings are also regularly audited by external, independent consultants. Property has a full-time, highly qualified, Health and Safety team who visit sites regularly. We also use accredited national providers to service and maintain life safety systems. Additionally, all sites have staff present 24 hours a day, seven days a week. We are continually reviewing their programme of security, fire and safety standards. If you would like further information about their ongoing fire safety program please read their.

Their sites don’t have restaurants or cafeterias, but most sites provide vending machines where you can buy chocolate, crisps, drinks, ice cream and other snacks.

Yes, all their sites are equipped with WiFi, accessible throughout the building at no extra charge. This service is provided by their internet partners, ASK4. If you have any issues with connecting, you can find their contact details in the welcome pack you will receive on arrival.

You can see what’s included in your room on the room details page for your property site. Among the things you will need, or may want, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a computer or laptop. They have compiled a checklist of things you may want to bring - or buy when you arrive.

If you find yourself in financial difficulties, you should speak to your site team as soon possible. Likewise, if the dates your rent instalments are due do not align with the dates you receive your student loan, please let them know and we will try to come to a solution.All residents are required to register a guarantor, who will be ultimately responsible for your rent if you do not make payment. The guarantor will need to provide identification and sign a Guarantor’s Agreement, confirming they agree to act as your guarantor.

Your rent is taken as four instalments spread out throughout the year to make the payments more manageable for you. Click below to find out more about their instalment structure.

Your guarantor can be UK or International based, but must be aged 21 or over; not a full time student; or a current resident in property.

If you are unable to pay your rent and/or do not act in accordance with the terms of the your tenancy agreement, your guarantor will be under an obligation to pay any outstanding amounts.