Vita Student Portland House, Exeter

While PMG rooms include all main kitchen appliances and furniture, you’ll need to bring your own utensils and kitchenware, kettle and toaster, bedroom furnishings, such as towels, duvets, and pillows. However, if you’ve booked a room with PMG you can order one of PMG kitchen and bedding packs, which delivers all the essentials to your room before you arrive.

Rooms at PMG are quick to sell out, so the best time to book your student accommodation is when you’re applying for your university. If you don’t meet your grade requirements for your chosen uni, and aren’t offered a place, you can cancel your room free of charge – check out the cancellation policy for terms and conditions should this occur.

It might be possible to check in earlier than your contract starts, if your room is empty over the summer. Get in touch and PMG can let you know the earliest date that you can move in. Once your contract has officially started, you can move in at any time. Closer to the start date, PMG’ll ask you to let PMG know when you plan to arrive so that PMG can make check-in as seamleas possible – but if you need to amend this date and time, you can easily do so from within your PMG Account.

PMG have some studios available with shorter contracts in PMG residences across the UK and Spain. Perfect if you are only studying for a term at a time or on a language course that lasts a few months. 

At PMG, you choose your own individual room from PMG availability, so absolutely! Get in touch with PMG Lettings team and PMG can help you select a room close to your friends.

When you book your room, you’ll be offered the choice of paying in One (Annual) or Four Instalments. You’ll pay for the first 2 weeks of your contract when you book – this is the Advance Licence Fee.

During the booking process, you’ll be presented with the payment due dates and amounts dependent on the building and instalment option that you’ve chosen.

When it’s time to pay, you can simply make your payment via card or bank transfer via your PMG account. PMG have a number of payment methods dependent on the country your bank is located in – but these include all major credit and debit cards, and if you’re an international student, even bank transfers to a local bank in your home currency!

23/24 Academic Year

You have booked a Clearing Room (see special cancellation terms for Clearing Rooms below) you can cancel free of charge if you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made until 28th May 2023, and 48 hours for bookings made on or after 28th May 2023.

You can also cancel free of charge under the below additional policies:

“No Place, No Pay”

If you are declined a place to study at a university located in the same city as your PMG accommodation, you may cancel and obtain a full refund, 

You are declined a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, or withdrawing from your application or course)

You did not complete all necessary steps required by your university to complete your application in time

The Occupation Period outlined in your Licence Agreement has begun.

If you are initially declined a place to study at university, or progress into the next academic year, you must immediately notify PMG if you intend to appeal the decision. PMG will confirm to you whether you will continue to benefit from this additional policy during and subsequent to your appeal being made.

“No Visa, No Pay”

If you are declined a Visa to study in the UK, by UK Visas and Immigration, you may cancel and obtain a full refund if notice is provided to PMG before 16th August 2023,

You did not complete all necessary steps required by UKVI to complete your visa application

Your university was unable to issue you with a CAS Number to obtain your visa owing to you not completing all necessary steps to complete your application to study.

Under both additional cancellation policies:

You must supply suitable proof to PMG in writing within 48 hours of being made aware of the change in circumstances and PMG may request additional information to support your cancellation request to satisfy PMG of the circumstances of your request.

If at any point you have checked in to your Accommodation, you are unable to cancel your Agreement free of charge and must find a replacement student.

Should you need to make a request to cancel your accommodation under any of the above policies, you should send your request in writing (with supporting evidence attached) to PMG mail.

Once you have booked and your cooling period has elapsed, you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. PMG suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact PMG to discuss on call.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Clearing Room Cancellation Policy

There is no cooling-off period for PMG Clearing Rooms.

You can only cancel free of charge in line with the “No Place, No Pay” policy above.

Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

All PMG buildings offer a superfast Wi-Fi connection which allows you to stay connected wherever you are in the building; in your studio, around the residence or in the hub space.

You will also have your own individual private & secure personal wire  network. Unlike services at other providers, not only can you connect each of your devices to the internet but you can also enable 10 personal Smart devices to discover and connect to each other. This means that you can share content between your Smart devices in a private and secure way just like you would in a traditional home setting and you can do it safe in the knowledge that nobody else in the building can connect to them.

PMG WiFi speeds are as follows:

• 250 mbps Wi-Fi in all buildings in the UK and 100 mbps in PMG buildings in Spain

• 500 mbps Wired connection through the internet ports (excluding Birmingham, Edinburgh and St Albans as they have no internet ports, and Spain, when PMG offer 100 Mbps).

You certainly can. And in the event your place is declined, you can cancel free of charge,

You were denied a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, or withdrawing from your application or course)

You did not complete all necessary steps required by your university to complete your application in time

The Occupation Period outlined in your Licence Agreement has begun.

If you are initially declined a place to study at university, or progress into the next academic year, you must immediately notify PMG if you intend to appeal the decision. PMG will confirm to you whether you will continue to benefit from this additional policy during and subsequent to your appeal being made.

If you plan on watching/recording any live terrestrial TV or on BBC iPlayer, you will need to pay for your own TV Licence. You can set up your TV Licence. You only need a TV Licence if you’re living in the UK. If you’re living in Spain, you do not need to buy a TV Licence. You shouldn’t need to pay council tax in the UK as a full-time student. PMG might ask for evidence of your student status at any point during your stay in order to ensure you are exempt from council tax.