The Printworks, Exeter

No, you do not. Contents insurance is automatically included with your rent. Property is working in partnership with Cover4insurance.com and their student insurance, Cover4Students, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs. Property share your details with Cover4insurance for the purpose of providing you with contents insurance.

• Check your level of cover
• Review key exclusions and limitations
• Check your policy excess
• Learn how to make a claim
• Extend and personalise your cover to protect additional items such as bicycles, musical instruments and photographic equipment

Property takes safety seriously. Many of our properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available. In addition, electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves. 

Every Property home has a dedicated caretaker team to respond to and solve your maintenance issues. they respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress. 

Property is proud to agree to the principals required by the ANUK Code of Standards. Fully supported by NUS, the National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join make a commitment to provide students with a first-class housing service and agree to provide information, reassurance and a clear procedure if a dispute occurs. 

All rooms that are let directly to students are done so using an assured short-hold tenancy agreement (or Licence to Reside in Ireland). These agreements outline what is expected of the resident and, similarly, Property’s obligations as a landlord. The agreements are a legally binding document and should be read carefully. Once signed they are for a fixed term and should the resident wish to move out of the accommodation before the end date, they will remain liable for the full rent until the end of the contracted period and are responsible for the condition of the property regardless of whether they are staying in the hall or not. For locations where you book through a university accommodation office rather than directly with Property, you may be provided with a different type of agreement. Please visit the FAQ section on the website of your chosen property for further information. 

All students who wish to take up our rent instalment plan are required to provide a UK guarantor (excludes the Isle of Man and also the Channel Islands). By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default.Please do not sign this agreement if you do not wish to take on this responsibility.Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.

• Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs.
• Best practice day-to-day management is supported and recognised.
• Your accommodation should be fully prepared for you when you arrive to take up residence.
• Your accommodation meets with a set of nationally recognised standards in respect to services, furniture and fittings.
• Repairs and maintenance are carried out within agreed timescales.
• Your building will meet with, and exceed, the required health and safety standards.
• You will be given information to explain what management routines are followed in the buildings.
• There’s a set and accountable procedure for dealing with any disputes or complaints.

Property designs homes that provide everything you need to enjoy living with us. Our flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave – and some sites also provide cutlery, crockery and cooking utensils. 

Every home has a team of trained staff on site to respond to meet your needs. Their job is to make your Property experience as enjoyable as possible. Our on-site management offices are open Monday to Friday. During these times they will answer any questions, respond to any issues and offer advice, as well as ensure a friendly face is there to greet you every day. Many of our properties also have a highly skilled team of caretakers who are available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure there’s a 24/7 presence. Please check at your chosen location to confirm details. While most students settle into living away from home quickly, they understand it can take a little longer for some than others. So, while our tenancy agreement limits how far they can get involved, our people are trained to offer advice that helps residents to overcome a range of issues. For your peace of mind, all our people are criminal record background checked.