Garth Heads, Newcastle

If you’re paying ahead for the full year, you don’t need a UK guarantor. However, if you wish to pay your rent by instalments, you will need a UK-based guarantor who is aged 21 or over and in full-time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner. Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time. If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK.

Here at the property, they embrace equality and diversity. They promote a culture of equality and fairness for all and ensure their employees are aware of the Equality and Diversity Policy, and their responsibilities under it towards their students and their visitors. They want to make a home for their students that is free from discrimination, harassment, victimization and bullying.

To stay with us, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college  (full time is considered studying for at least 21 hours on your university/college campus). You can book with us whether you hold a conditional or unconditional offer. However, please be aware of their cancellation policy prior to booking should your place at university not be confirmed.

Of course! In fact they encourage you to come and have a look around. They may not be able to show you your exact room, but you can see the show flats they have available at each site. They also have lots of pictures and even 360 degree photos of different rooms on their website as they understand their students are from all around the world and it’s not always easy to visit the site!

When accepting a room with property you will need to sign an AST (assured shorthold tenancy). If you would prefer to see the contract before applying this isn’t a problem.

All-inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!

They offer two rent method options: 

Option 1 – Full Payment; Pay in full by the 1st of August. 

Option 2 – Pay in 3 different Instalments; September, January, and April – you can view the exact payment dates in your contract (this may be the best payment option for those looking to pay your rent using your student loan). Please note that to apply to pay by instalments, you must provide a UK-based guarantor who is aged 21 or over and in full-time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.

Curious about who your flatmates will be? They unfortunately can’t give out names but you can find out who is living at your site on their Facebook and Twitter pages.

If you want to change things like your room type, contract length or anything else, just get in touch with us. They can then let you know if your request is possible, and if so, what the next steps would be.

You’ll unfortunately have to leave your beloved animals at home – they have a no pet policy across all of their sites.

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you’re unsure of when your contract starts contact us. If you wish to move in early please contact us.

They already provide some of the essentials but to see what things to bring with you, check out their accommodation checklist.

Due to us getting your room ready for when you arrive, they will not be able to store any luggage at any of their property sites. You will be able to move your belongings into your room once you have collected your keys.

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team or email us. Other than that, you will need to bring a form of photo ID with you so you can collect your keys – they just need to know they’re handing them out to the correct person!

If you think that you’ll be arriving out of office hours, you will need to speak to your site team – their contact details will be listed in the arrival pack you’ll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site directly about it.

You will collect your keys from your site’s reception, unless otherwise stated by your site or Sales team.

They do have car parks at most of their sites but to find out if your site does include one, please contact the office. On contract start dates, parking your car is free – parking at any other time will incur a charge. Please contact your site team for full costs and details.

Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you: MSV: The nearest train station is Oxford Road, a 5-minute walk from us. MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to their halls. Cathedral Campus: The closest train station is Liverpool Lime Street. From there, They’re a 5-minute taxi ride away. Castle Gate: Nottingham train station is just a 10 minute walk away. Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outside which will take 10 minutes

It will be busy, so please be patient with us. They’ll try to keep the queues short as they check everyone in. To keep you going, there will be light refreshments in all site receptions. For a quicker check-in, let us know when you are coming, so they can gauge the number of students as well the times of arrival, to ensure their sites are staffed correctly. Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

They’d love all of their residents to get to know one another and make lifelong friends! As a way to help this, they have a Residential Life team who are always trying to find the next best thing to make your stay more enjoyable – this includes holding fun and exciting events throughout the year! Please keep an eye out on their social media accounts and around your site for details.

Their friendly Accommodation Teams are always there should you need someone to talk to. You can either pop down to the office or speak to them, or they’re only a phone call away – just use these details

Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.

Your safety is their priority so all of their properties are equipped with security cameras.

From the 1st of September 2020, they have partnered with Endsleigh, the No.1 student insurance provider. They’ve arranged contents insurance for all their students staying with us in their residence at no cost to you.

Of course! The Wi-Fi is included in your rent. Your internet connection is provided by Glide.

If you’re watching or recording programmes on TV or any device, you must have a TV license. It is against the law to not have one – if you caught without a license, you could be charged up to £1000. If you have booked one of their rooms in which they provide you with a TV in the lounge, they also provide the TV license for it. You do however still need a TV license if you’re watching/recording TV if you’re in any other area, such as your bedroom. For everyone else, you will still need to purchase a TV license.

They do have car parking and bike storage at most of their sites, please call us to check if your site provides these facilities. Please note that you will need to pay to use a car park space – please contact your site team for full prices and details.

They’ll sign for your parcels at your site’s office during working hours, but your letters will be delivered to your flat/house door by Royal Mail. To check out your site’s working hours, please contact them directly. They can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for. After they sign for your parcel, you’ll receive an email notification from us – please bring along your photo ID when collecting parcels at the reception.

They have laundry facilities at most of their sites, but please contact your site directly for more information. Where they do provide laundry onsite, they work with their laundry partner Circuit to ensure that their rates are competitive.

The communal areas of your flats are your responsibility. All landlord areas will be cleaned by us on a daily basis.

They want to make your stay with us as enjoyable as possible. Their on-site maintenance team will attend to your requests (See their repairs and maintenance policy). They don’t charge for “fair wear and tear” of their properties or fixtures. However, if something gets damaged through abuse or misuse, they’ll repair or replace the item and will charge for doing so. The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and they’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.

When using electrical equipment on your site please follow some simple rules It is your responsibility to ensure that the electrical items brought on to the site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, are showing signs of overheating or dangerous or loose connections. On inspection, if their team finds any appliance that would be deemed unsafe, this appliance will be removed.

• Only use electrical items purchased from the UK
• Do not overload sockets
• Do not leave items plugged in unattended
• Do not use kitchen appliances in your bedroom

If you’re looking to move out before your contract ends, please read through their cancellation policy. It will outline what you need to do next.

Yes, of course you can! All students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.

If you have a summer booking with us and they have received your payment and signed contract, then you can keep your items in your room throughout the summer. They don’t allow students to leave items in their rooms over the summer if they have not confirmed a summer stay with us. Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.

For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check-in. All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.

When you ‘Submit’ your application, their Sales Team will look through your application, check to find you the best room available and send you a ‘Room Offer’ email. Please note that although they will always try to meet your preferences, they can’t guarantee that they can meet them all.