Room in a 3 Bedroom Apartment, 20 Brookside, Derby DE1 3JY

In order to let you the room or property need a guarantor for each resident to guarantee your rent. This means that you can rent a property from even if you don’t have a credit score.
It is important to note that the property do not ask your guarantor to guarantee the rent for the whole property, only for you.
If you do not have a guarantor you can easily sign up with Housing Hand through the system, or the property can discuss larger upfront rent payments.

Unfortunately, you are committed under the tenancy agreement to pay the full rent.
If you find a new resident, will let you out of your agreement from the day they move in, and refund you any unused rent that you’ve paid in advance (minus a £50 admin fee)*.
Property cannot refund your rent until you have found someone to take over your tenancy agreement, their booking is confirmed and they have paid the first instalment of their rent.

Management try to be as flexible as possible with property payment schedules. Management understand that for most of property residents it is better to make payments when student loans come in termly.
termly payments are usually due in the middle of October, January and April with a small payment due at the beginning of the contract prior to moving in.
You can also pay monthly if that is easier, they just need to let team know before the contract goes out.

Your rent includes the following:
Electricity, Gas (if applicable), water, tv license.
provide the following free of charge:
Broadband, Contents Insurance
Holiday clean (once during Christmas and Easter break)

If you are a student you are exempt from council tax. All the property need is a council tax exemption certificate from your University and the property will apply for the exemption for you.
If you are not a student then you will be liable for the council tax for the property. Often the council tax is demanded from the owners and then the team will invoice this amount from you.
If you are the only non-student in a property with students you are often eligible for a 25% council tax discount.

Management team will then schedule the viewing in and confirm if it can go ahead at that time.

Property ask that you pay a small holding payment to secure your home and take it off the market which acts as a security deposit!

Yes! The property provides all residents with free contents insurance via Endsleigh. For no extra charge your basic contents (including laptops up to £1k) are insured against theft. If you would like to upgrade your cover please let team know and you will benefit from property discounted rates through Endsleigh.

Yes, the Property includes all utilities and complimentary superfast fiber broadband in property homes so you don’t have to worry about splitting bills or setting up joint accounts with your housemates, just one payment covers everything. It is worth noting that council tax is not included however if you are a student then you are entitled to a full council tax exemption.

When you move into a property home you will be given instructions on how to download and use our smart maintenance app. This will allow you to report any issues immediately to the property and attach photos & descriptions of the issue. The property will then send out the appropriate contractor to fix the problem sharpish. If you have an emergency out of hours then please call the emergency number provided when you moved in.

Management have put together a super simple handy guide to your state-of-the-art locking system.

At management,  like to prioritise letting  properties to pre-formed groups. However, the team understand that this is not always possible.
If you just want to rent a room individually team will work hard to try to assemble groups of like-minded people to let properties together.

Your contract will outline the dates on which your rental payments are due. Whilst team will do what team can to remind you of rent payments being due please understand that the responsibility for paying your rent on time rests with you.
If you believe you will have difficulty paying on these dates or would like to align you rental payments with your student loans then please contact property to discuss this.
Please note that all residents will need to pay their first installment of rent before the team can release keys to any residents on joint contracts.

You can still live with property until the end of your contracted period; however you will become liable for council tax during this time. If you no longer want to live with the property, the property can help you find somebody to take over your tenancy, however, this cannot be guaranteed and you will remain liable for the full commitments of your contract until such time that a replacement resident can be found.

Please give a call and management will work with you to find the best way in which to pay your rent. Alternatively, you can email team. All rent is due in advance.
Please note, if your payment is more than 21 days late and property have not heard from you, then late payment charges may be applied to your account.

The contractors will attend to complete emergency repairs only, further remedial works may be required in working hours following the call out.
Please ensure all non-emergency maintenance is reported through your property portal, or you can call the office during opening hours.

Please be advised there will be a minimum charge of £40.00 payable if you have locked yourself out and need to be let back in.
If you are able to wait until the next day property can temporarily allow access to your room and the house to another member of the house until you have your phone back up and running.
If you are unable to get your phone back up and running then the team can provide a key-fob for use. This key-fob requires a deposit payment of £85 to be returned once the key fob has been returned at the end of the tenancy.

If you have no heating please report the issue through your property portal and a plumber will attend as soon as possible during working hours.

In the event of a fire, leave the building immediately using the nearest exit route. Do this in a calm and orderly manner closing any doors behind you, making your way to a safe space outside and away from the building.
Call 999 and ask for Fire and Rescue and give location/details to the call operator.
Do not stop or return to collect personal belongings. Do not re-enter the building. Only return to the building when told it is safe to do so by the Fire & Rescue, Fire Officer in Charge.

Yes, emergency services are available on call.