Seren

They ask you to pay a Holding Deposit to secure your room. When your tenancy commences, the Holding Deposit will convert into a refundable Security deposit. All deposits are registered with TDS which is a government accredited Tenancy Deposit Protection Scheme provider. At the end of your tenancy a final inspection of your room will be carried out prior to your move out and if any deductions are required they will be discussed with you at this point. Assuming the room and its belongings are in the same condition as when you moved and you have provided your bank details within our Portal you will get your deposit back within 10 working days. If you cancel your room booking within 14 days of your Accommodation Offer then you will be entitled to a full refund. After 14 days, the Holding Deposit is non-refundable*.

they only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living They also can only accept people in full time education.

they do provide female only accommodation in some of our schemes but it is not guaranteed that this will be possible. Please speak to the site team to find out more information.

They are more than happy to accommodate groups as well as individuals. Where youre not booking in a group,they understand your flat mates will be key to your experience so when you book as an individual, they will ask you a series of questions to help us to match you with the perfect flatmates.

Yes. It is your home so you are allowed to have guests visiting you.

Our standard office hours are between 10am 5pm. Out-of-office hours are also supported by emergency contacts.

No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.

The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.

If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.

Drop us an email or pop into the office to let us know, our on-site Maintenance team will be able to deal with most things.

No pets are permitted under the term of the tenancy agreement.

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.

Yes, WiFi is included in your rent. Youll also have a broadband connection in your room on your desk.

All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.

Housing Hand charges a one-off fee that you can either pay up front before the start of your tenancy or in 8 instalments (if on a 12-month contract).

For students the fee will is 60% of your monthly rent with the minimum price starting at 295 for 12 months cover. The exact cost depends on your several factors including the amount of your rent, you will be given a no obligation quote for the cost of the service on application.

Yes you are entitled to cancel your booking but they will need you to provide proof for this.

Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own, however you can order bedding and kitchen utensils from our friends UniKitOut to be delivered to your room prior to your move in.

Most sites will be more than happy to arrange an airport pick up service for you. You just need to let us know your name, arrival date and time and your flight number, well then arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare and check with your chosen property first.

It is possible but it depends on each scheme. They would advise you to check with the accommodation team before you make any arrangements.

Most of our sites offer summer stays. Please check with the accommodation team for further information.

You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. They also need a passport photograph.

This depends on the scheme you will be living in. Please contact the accommodation team via the online contact form or email the site directly.

If you are travelling via car on move in day they will inform you in advance whether theres a drop off bay on site for you to off load any suitcases or belongings, or they will send you the location of the nearest car park. Its important to book your move in slot with us in advance so that they can make sure these resources are available to you on the day.

They understand that sometimes students will need to arrive outside of arrival hours. They ask for you to contact your Accommodation Team at the earliest possible opportunity to ensure that they can provide all the necessary information and ensure that they have got everything ready for your arrival. For example they need to ensure that they have received all relevant documentation, the booking fee and first instalment before they can move anybody in.

It might not be a manager who will be there for the check-in however the Accommodation Team will always aim to introduce themselves at the earliest opportunity so you know who they are.

Yes but you will still have to pay rent for the full length of your agreed tenancy, even if you no longer live at your accommodation.

In the event that something is broken or doesnt work in any part of the accommodation, the student needs to report the issues to the accommodation office who will escalate it accordingly. They have maintenance wizards that work full or part time on site depending on the property. They are there for the hour of need replacing light bulbs, blown fuses, blocked showers etc. they do also work with local contractors for isolated issues. Your son/daughter will always be given at least 24 hours notice if a maintenance operative or contractor needs to access their room. they always offer for the maintenance operative/contractor to be escorted for the jobs entirety if necessary.

they know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments they understand it can be hard. As parents its natural to worry, they find a common one is our students not responding to phone calls or e-mails as quickly as they might have done at home. they always respect that all our students are responsible adults and are sensitive to respecting their privacy, however they appreciate that some situations can be distressing. they therefore always encourage all our parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everythings okay. If theres any reason why they arent able to support your concern they will always try to direct you to the appropriate department at the University/College.

they are proud to offer a postal service during office hours within our schemes. they always communicate the postal process to our students when they move in, however they will always make every effort to ensure that your daughter/son gets their mail safely. they always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. they also always ask for the student to bring some ID for when they come to collect the parcel. they recognise that the students cant always come down themselves; they are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance.

they cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. they also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students dont collect their mail within 4 weeks it will be returned to the sender.

they take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. they always do our best to accommodate these preferences, if for whatever reason they cant fulfil them they will always try to achieve one or two and notify the student if they arent possible.

You only need to provide a UK-based guarantor if you wish to pay your rent in three instalments. You do not need to provide a guarantor if youre paying the full annual rent in advance.

There are no additional bills to pay. Our weekly rents include all costs utilities, WiFi, and access to all of our communal areas including Management Office, Private Dining areas etc.

they want you to feel safe and secure at all times. they understand how important safety and security is to students when it comes to choosing a place to live. Thats why weve taken every effort to ensure that they provide the best services so that our students can thoroughly enjoy living with us. they have 24 Hour CCTV Cameras installed in all of our buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.