Step House, Newcastle Upon Tyne

To pay your rent you will need to visit your student portal, here you can pay via BACS, direct debit, or card payment. Rent is paid in line with your tenancy agreement, for example, if you have a UK guarantor and have selected installments you pay on the portal each term.

They will be in communication with you ahead of your arrival, the moving-in process is simple, once your 1st rent installment is paid and documents are completed, they will arrange your check-in date. 

They will meet you and issue all the necessary information you will need. If you are arriving outside of office hours, arrival arrangements must be made in advance.

They will remind you of your contract end date as it approaches. You should leave your room/ flat clean and tidy and remove any items that you no longer want that were not present upon your check-in. They will share information on the steps they will need you to take, they will also complete an inspection at after you have left. Your keys can be returned to a member of the team or using the mailbox which you will find in the communal areas of the building you are living in.

During this period, they are focused on getting the rooms ready for the September intake of students. If you wanted to stay in the same room over the summer period, please let them know so that they can check availability for you.

If you are traveling with your loved one on move-in day, they will inform you in advance whether there’s a drop-off bay at the residence for you to unload their belongings. If there isn’t a drop-off bay available, they will send you the location of the nearest car park. It’s important that a move-in slot is reserved with them in advance so that they can make sure there are people available to help direct you on the day. Look out for their communications about this in the weeks prior to the move-in date.

They understand that sometimes students will need to arrive outside of arrival hours. They ask for the student to contact them at the earliest possible opportunity with their planned arrival time so they can provide all the necessary information and ensure that they have everything ready for their smooth arrival. Please note that they need to prepare access and ensure that they have received all relevant documentation and first installment of rent before it is possible to move in. If they do not know when you are arriving or have the necessary documentation and payment in place, they cannot guarantee a smooth and hassle-free out-of-hours move-in experience.

They’re proud that many international students choose Property and they have over six years of experience in supporting students as they transition into and through their university career in the UK. Their dedicated International Students page provides information specific to international students including details of visas, rental guarantors, and UK bank accounts.

A guarantor is someone who agrees to be responsible for your rent and your other legal obligations in a tenancy agreement. So, for example, if you damage the property or don’t pay your rent, your guarantor may have to pay anything you owe.

A resident and ordinary resident of the United Kingdom being Northern Ireland, Wales, Scotland, and England. Please note that people living in Crown dependency and overseas territories do not qualify as being UK residents. A resident and ordinary resident is someone who has resided within the UK for more than three years and is recognised as a resident and/or ordinary resident for tax purposes with the government department called HM Revenue and Customs. The guarantor must have a fixed abode and proof of address (less than three months old), as well as a photo ID. The guarantor must also be in full-time employment or able to provide evidence that they can support the tenant should the tenant get into financial difficulty. Copies of the last 3 months’ payslips and/or a recent bank statement showing available funds must be provided.

You only need a guarantor if you do not pay your full rent in advance. There are two payment options available at Property – full Payment or by installment. If you are paying for the full year ahead, you do not need to provide them with a UK guarantor. If you choose the installment option, they will ask you to provide them with a qualified UK guarantor, which is a common practice in the UK. This provides them with the security and knowledge that the rent will be paid in full even if you find yourself unable to pay for whatever reason.

Housing Hand works in partnership with Property as your UK rental guarantor. Property requires all students paying their rent in installments to have a qualified UK guarantor.

Housing Hand charges a one-off fee of 80% of a month’s rent. Up to 45% of this is returned to you at the end of your tenancy (first year 15%, second year 30% and third year 45%), subject to the length of your tenancy. Terms and conditions apply.

Housing Hand require that you provide the following documentation to be eligible for The Guarantor Service: FOR INTERNATIONAL STUDENTS: You will need a copy of your passport and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their passport and proof of address. FOR UK STUDENTS: You will need a copy of your passport or driving license, and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their ID and proof of address.

• Student Studying in the UK or Ireland
• Have proof of identity: a passport or a driving licence
• Have proof of study documents from UCAS or a letter from your University
• Have a proof of address document dated within the last two- months
• Have a Co-signer ready.

For international students: You will need a copy of your passport and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their passport and proof of address. For uk students: You will need a copy of your passport or driving license, and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their ID and proof of address.

Each property has different services available with some including room and communal cleaning. Check out the individual page on your selected property, here you will find information on who cleans which areas. It is important to note that they mostly promote independent living therefore clean communal areas only in most properties.

Many of their residences have rooms that are suitable for dual occupancy. You can discover where this is available on the residence and room pages. If you are taking a dual occupancy, then both occupants must be full-time students attending a UK educational Institution.

Yes, you can book your accommodation with your friends as a group. This is always popular and is subject to availability, they recommend you secure your preferred rooms or flat as early as possible to avoid disappointment. To reserve rooms next to each other or in a shared flat, they will need all your friends’ details including full name, contact details and university I.D.To make a group booking please call them.

Yes. It is your home, so you are allowed to have guests to visit you. They allow a maximum stay of 3 days with no additional charge. Visitor stays longer than 3 days are not allowed, sorry. Please remember that you are sharing your home with other students, and so whilst visitors are welcome, you will be responsible for ensuring they do not disturb any other residents or neighbours. You also take full financial responsibility if they cause any damage.

Facilities and features can vary from property to property, you can find out more on the residence and room pages. Typically, you are provided with a bed, a study desk and a chair, bookshelves, a wardrobe, and plenty of storage. Bedding is not provided, so please bring a sheet to cover your mattress, a pillow and duvet.

If you are experiencing difficulties living with your flatmates, first they can help you to discuss the challenges and find a way forward that is suitable for everybody. Most of the time, this is very effective. If you continue to have trouble with your flatmates get in touch and they can discuss what options are available to you.

Smoking is prohibited throughout all their residences including in your own room and in all common and shared spaces. If you wish to smoke, please do so outside of the residence.

Their office hours are between 8:45am – 5:00pm Monday-Friday and 9:00am-2pm on Saturdays.
Out-of-office hours are supported by their 24/7 emergency number.

Your big appliances are provided so there’s no need for a mini fridge! Hair styling electricals are allowed of course They do ask that you do not bring rice cookers or deep fat fryers for health and safety reasons.