Mary Sturge, Birmingham

When you book with them, your room will be allocated at random. If you have a preference on who you'll be living with for example same sex flatmates or postgraduate flatmates please Contact and they will see what the options are for you.
They will try to meet your preferences where they can, but they can't guarantee this as it is dependent on availability.

Yes, you can book the room with friends.

Some of the properties have parking available which students can reserve on a first come first serve basis. The cost of the parking space is dependent on the property.

Your installment due dates are outlined in your tenancy agreement and by accepting the terms and conditions of your contract, both customer and guarantor are accepting responsibility for payment on the dates provided. If you are unable to make payment for your rent, please speak to your property team. They will be able to discuss with you your payment options and advise you of any future implications depending on how late the payment will be.

Looking to view first? They've created virtual tours for most of our properties but if you would like to see the property in person, you can book this online for your chosen property.
If you would like to see the property and view the available rooms in person, connect with your amber agent to arrange a viewing.

If you are arriving late at night or early in the morning, simply call them and they’ll arrange for someone to come out and let you in.

Their team will be ready and waiting to check you in when you arrive, and give you the keys to your new room. If you have been asked to book a time slot for arrival, please make sure you stick to this.
You will receive information on your new home and city and they'll let you know what to do if you need any help or support while settling in.

They will be preparing your room for your arrival, and will not be able to store any luggage for you before you arrive.
LOVESPACE provides storage and packing solutions for all residents at properties without the hassle. You book online, they collect for free, store your stuff and deliver back to any UK address.

If you paid advance rent at the start of your tenancy, they put this towards your first rent installment. It wasn’t a deposit, so they won’t return it to you when you check-out.

Yes. You can leave any time before your contract ends, and they will process your check-out early. You’ll need to return your keys and check-out in the Management’s App, or tell a member of staff you’re leaving early.
If you do decide to check-out early and surrender your tenancy, you won’t be entitled to any rent refund.

It’s your responsibility to clean both your room and the shared areas of your flat.
Find guidance on keeping your room and flat clean and tidy on the Common Room.

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

Bedding is not provided in their properties. You will need to bring your own bedding to use when you arrive.
They have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them online.

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

No. For security reasons, they can only give your room key directly to you.

Their standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier it may be possible to book an additional short stay tenancy and you will be charged for any additional nights. Check availability for your property.

If you are running late on your arrival day, don’t worry - They will still be able to check you in.
As you will have missed your check-in slot you may have to wait to move in later on in the day though, when they can welcome you to the property safely.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

Please leave anything illegal out of your new home. Candles and other hazardous items are not allowed either.
Unfortunately you'll need to leave any pets at home too. If you need a guide dog or working dog to assist you, please get in touch to discuss your options.
Fridges are another no-no. However, they do make some exceptions, for example if you’ve got a medical reason to have one. You'll need to check this with your property team before you move in.

You’ll need to bring your own pots, pans and other kitchen items
They have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them online.

No, unfortunately, pets are not allowed.

No, subletting your room is not allowed. If you do wish to leave your contract early you will need to find a replacement tenant and provide them with their details so that they can release you from your contract and create a new tenancy agreement for them.

Once you have booked your room with them you will receive an email, titled 'Booking Offer Confirmation' and Acceptance. In that email, you will find a link to 'View' your agreement.

Yes, it's really important you understand what you're agreeing to. If there's any terms or conditions which are unclear, or if you're still unsure, they recommend you get in touch with them. Once you've accepted your tenancy agreement, you have entered into a contract. If you want to change or cancel your tenancy at a later date, you'll need to check the cancellation policy.