Raleigh House, London Nest

Cancellation Policy

1) Within 14 days from the moment of booking, you have the right to cancel your booking. This must be in writing (email) and we will refund you in full minus booking fee and bank charges if applicable. This clause only applies to bookings starting in more than 14 days. 2) After 14 days from the moment of booking, you have the right to cancel your booking. This must be in writing (email) and we will refund you in full minus cancellation fee of 250, booking fee and bank charges if applicable. 3) Full payment for the accommodation booking must be received two weeks before arrival at the latest. 4) Bookings are charged for a full week (7 nights) as standard. 5) In the case of full or partial cancellation of accommodation before arrival, two weeks notice must be given to the office staff during the normal office hours of Monday to Friday, not after office hours or over the weekend. The property reserves the right to cancel accommodation if payment is received late. 6) If your booking is modified after arrival, four weeks notice will be required, in addition, an administration fee of 150 will be charged. The tenant is responsible for finding a replacement tenant. 7) Any refund agreed will be made after the departure date as originally booked. 8) If, in exceptional circumstances, the accommodation booked becomes unavailable for reasons beyond our control an alternative will be arranged, but details may differ.

Cancellations due to COVID-19 Updated 20th March 2020

Bookings made as of 20th March 2020

Travel Ban

For new bookings from 20th March 2020, if you are required to cancel due to either a governmental travel ban from either your country of origin or your country of planned destination (UK or Ireland) a full refund will be offered. This is subject to evidence being provided of a formal travel ban in place on the date you are due to start your tenancy.

School / University closure

For new bookings from 20th March 2020, if your study programme is no longer taking place, due to a temporary closure of your School / University, due to COVID-19, and you are required to cancel your planned travel, a full refund will be offered. This is subject to evidence in writing within 3 days of you being informed by your School / University. 

No Visa No Pay

If your Visa application for the planned destination of travel (UK or Ireland) is rejected, a full refund will be offered. This is subject to London Nest receiving the visa application rejection letter within 7 days of receiving it. This letter must include a date and students name.