The Reservoir, Plymouth

Their standard office hours are between 10am 5pm. Out-of-office hours are also supported by emergency contacts.

Absolutely! They want their community to suit you, so they wont force you to come to their events but you are always welcome. If you have your own suggestions for them even better.

Drop us an email or pop into the office to let us know, their on-site Maintenance team will be able to deal with most things.

Some of their accommodation include contents insurance with Endsleigh. By partnering with Endsleigh , the No.1 student insurance provider, they've arranged contents insurance for all their students staying with them in their residence at no cost to you. It is important to find out exactly what you are covered for, as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both inside and outside of your room.

All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides them with the security and knowledge that the rent will be paid in full if you were to default on payment.

By agreeing to be a Guarantor you are signing a legal document stating that you agree to pay the rent and guarantee the behavior of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility. 

Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of their students prefer to bring their own, however you can order bedding and kitchen utensils from their friends UniKitOut to be delivered to your room prior to your move in.

Most of their sites offer summer stays. Please check with the accommodation team for further information. 

They know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments they  understand it can be hard. As parents its natural to worry, they find a common one is their students not responding to phone calls or e-mails as quickly as they might have done at home. They always respect that all their students are responsible adults and are sensitive to respecting their privacy, however they appreciate that some situations can be distressing. They  therefore always encourage all their parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everything's okay. If there's any reason why they  aren't able to support your concern they will always try to direct you to the appropriate department at the University/College.

They are proud to offer a postal service during office hours within their schemes. They  always communicate the postal process to their students when they move in, however they will always make every effort to ensure that your daughter/son gets their mail safely. They  always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. They  also always ask for the student to bring some ID for when they come to collect the parcel. They  recognise that the students cant always come down themselves; they  are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance. They cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they  will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. They also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students dont collect their mail within 4 weeks it will be returned to the sender.

When making a booking, they ask their students to pay a holding deposit. This is to secure the booking of their room. Once the tenancy commences, this holding deposit becomes a security deposit. It is held with the Tenancy Deposit Scheme, in England and Wales and My Deposits Scotland, in Scotland, both of which are independent deposit holders. The Security deposit will be refunded to the student in full at the end of their tenancy if there are no outstanding arrears or damages to their room and/or communal areas.

They take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. They  always do their best to accommodate these preferences, if for whatever reason they cant fulfil them they  will always try to achieve one or two and notify the student if they arent possible.

There are no additional bills to pay. Their weekly rents include all costs utilities, WiFi, and access to all of our communal areas including Management Office, Private Dining areas etc.

They want you to feel safe and secure at all times. They  understand how important safety and security is to students when it comes to choosing a place to live. That's why we've taken every effort to ensure that they  provide the best services so that their students can thoroughly enjoy living with us. They  have 24 Hour CCTV Cameras installed in all of their buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.

All of the properties have been specifically designed to be used by students. These properties have benefited from significant changes in fire safety, building regulations and coherent fire and management strategies. They  have extensive fire safety systems in place in all the buildings that  manage. They are also audited by their own internal team, as well as external consultants, on a regular basis to validate, and if necessary update, our extensive fire safety systems, policies and procedures. Further information can be found on their Fire Safety at website.