Cassaton House, Sunderland

 Cancellation Policy:

1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail, at any time during the 7 days after you have accepted the offer on line and paid your deposit. If you do that, they will make no charge and will return your Security Deposit to you within 21 days.
2. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room. If a replacement Tenant is found for your Room before your start date, they will release you from your Tenancy Agreement on the date seven days after the new Tenants Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, they will release you from your Tenancy Agreement seven days after the new Tenants Tenancy Agreement is signed or from the date the replacement student has moved in. If you have occupied the Room prior to this, you will be charged GBP 50.00 to cover our costs of preparing the Room for the replacement Tenant.
3. No Place No Pay (applicable to 1st year & Rebooking students only) If you are a prospective first year undergraduate student or a rebooking student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving the required grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

• A written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
• A copy of the proof of acceptance of your new university by UCAS adjustment.

These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund any deposit or advance rent paid in full.

1. DENIED VISA CANCELLATION if you are denied a VISA and as a result cannot enter the UK to partake in your University degree, then you can cancel your booking with no obligation to the contract, so long as evidence of the VISA denial is sent to us within 7 days of the letter/correspondence date. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund any deposit or advance rent paid in full.

COVID 19 Supplementary Cancellation Conditions*

1. In the event that a student is unable to move into the accommodation due to contracting Coronavirus then Property will release them from their contract provided that supporting medical evidence is provided.
2. In the event the student does not receive their VISA due to the Coronavirus then Property will release them from their contract prior to them moving in. Supporting evidence must be submitted to Property.
3. Students who are already in their accommodation and choose to leave will not be entitled to any refund of monies paid and nor will they be released from their contract or future rent payment obligations.
4. In the event that, due to the COVID-19 pandemic, you experience any unexpected delays to your University start date, then Property Student Living will look to alter the start date of your accommodation contract in line with said delay. Contract alterations will only be considered if supporting evidence is provided in the form of a letter from the University to the property and will be reviewed on a case by case basis.

 Cancellation Policy(2022-23 AY):  

1. Unless you have already collected the keys to the accommodation you may cancel your booking without penalty up to the 30th April 2022. All cancellations must be in writing via email and once approved your Security Deposit will be returned to you. 
2. From the 1st of May 2022 onwards and unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail to them at any time during the 7 days after you have accepted the offer on line. If you do that, t will make no charge and will return your Security Deposit to you within 21 days.  
3. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room. If a replacement Tenant is found for your Room before your start date, they will release you from your Tenancy Agreement on the date seven days after the new Tenants Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, they will release you from your Tenancy Agreement seven days after the new Tenants Tenancy Agreement is signed or from the date the replacement student has moved in. If you have occupied the Room prior to this, you will be charged GBP 50.00 to cover our costs of preparing the Room for the replacement Tenant.
4. No Place No Pay (applicable to 1st year & Rebooking students only) If you are a prospective first year undergraduate student or a rebooking student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving the required grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of: 

• A written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or 
• A copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund any deposit or advance rent paid in full. 

5. DENIED VISA CANCELLATION  if you are denied a VISA and as a result cannot enter the UK to partake in your University degree, then you can cancel your booking with no obligation to the contract, so long as evidence of the VISA denial is sent to us within 7 days of the letter/correspondence date. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund any deposit or advance rent paid in full 

Covid-19 Cancellation Policy:-

 Below a reminder on our COVID 19 Supplementary cancellation policy also all cancellations where the student has paid would need to be liaised directly with the site teams.

1. In the event that a student is unable to move into the accommodation due to contracting Coronavirus then Property will release them from their contract provided that supporting medical evidence is provided.

2. In the event the student does not receive their VISA due to the Coronavirus then Property will release them from their contract prior to them moving in. Supporting evidence must be submitted to Property.

3. Students who are already in our accommodation and choose to leave will not be entitled to any refund of monies paid and nor will they be released from their contract or future rent payment obligations.

4. In the event that, due to the COVID-19 pandemic, you experience any unexpected delays to your University start date, then Property will look to alter the start date of your accommodation contract in line with said delay. Contract alterations will only be considered if supporting evidence is provided in the form of a letter from the University to Mail and will be reviewed on a case by case basis by the Area Operations Manager.