What is the latest time for my check out?

You will need to check with the onsite team in advance of your checkout, usually the check out time is 14:00

When am I due to check out?

Your latest check out date is the end date of your tenancy. You are able to leave prior to your tenancy end date, you will just need to sign at Reception to inform the onsite property team that you have left and do not intend on returning.

When will the onsite team need access to my room / kitchen?

When access is required the onsite property team will give you prior notice. Regular maintenance and health and safety checks are required throughout the building, if regular access is required to your communal areas then you will be informed either in your welcome pack or on the noticeboard in your kitchen

When are the room inspections?

As a part of your tenancy you will have inspections 3 / 4 times a year, these are organised by the onsite team who will give you prior notice.

My room does not look exactly like the website can I move?

All of the images on their website show the representation of the rooms and room types in the accommodation, and are for marketing purposes only. Your room will have the same fixtures, fittings and equipment although it may be in a slightly different set up or layout.

Can I have friends stay over with me overnight?

With them you truly are home, therefore your guests are more than welcome to stay over with you. they would ask that you let both the onsite team know, and also take into consideration your flatmates. You are solely responsible for your guests, and you would be liable if they cause any complaints or damage.

Do I have to be there when my post is delivered?

Our team are more than happy to assist you with this, you will need to agree to them signing for your post when arriving. they will take in your parcels, store them safely and let you know when you have an item to collect when collecting you will need to make sure that you have your ID with you! they can only hold your parcels for 14 days before they must return them, as they have very limited space to store items

How do I have my post delivered?

You will need to ensure that your post is labelled correctly; YOUR NAME, YOUR ROOM ACCOMMODATION NAME 1ST LINE OF ADDRESS CITY POSTCODE This information is available from your tenancy agreement, or in your welcome pack

What is included in my room?

they provide all the basic furniture that you will need for your stay with us, including bed, desk, wardrobe etc. they do not provide bedding, linen or kitchen items.

Do I need to let you know when I am checking in?

You will be sent an email from your property team asking for this information, this is so they can prepare for your arrival and have someone available to check you in faster after your journey they do recommend that you let them know

Can someone else check in for me?

No. You have to be able to present your ID and sign for your key yourself, even if you are going to be late you need to be present to check in

What do I need to do to check in?

Once your tenancy has been completed and co-signed you will be looking to move to the next step moving in! you will need to ensure that your first instalment (or full payment if you are paying upfront) is paid before you will be able to check in. You will need to bring your ID with you too!

Can I pay by bank transfer?

If you are an international student and unable to pay via Direct Debit or card then they are able to offer the option of a bank transfer. Please note that many banks charge a transfer fee, and you will need to ensure that the money sent will need to cover both the fee and the full rental payment. If you are wishing to pay via bank transfer you will need to contact their team for bank details.

Can I pay in instalments?

If you have a UK guarantor then you are able to choose between 4 or 9 instalments, if you do not have a guarantor then you will need to pay in full and prior to your arrival

How do I sign my tenancy?

The tenancy agreements are sent out to you via their tenancy portal StuRents. You will be emailed with a link to your agreement where you will be asked to upload your ID (passport) and student ID (this can be your offer letter), and then simply sign!

When can I check into my room?

Your room is cleaned, prepared, and ready for you from the start of your tenancy with us. You do not have to check in on the start date of your tenancy agreement, but your room and the team will be there to help you!

They do not provide additional items for rooms or kitchens, however if you are wanting to organise for items to be delivered and ready for you at your accommodation then UniKitOut would be able to assist you – click here to view your options, and get ready to join us!

What Utilities are Included in my AST?

Please see your AST for full details – a reasonable usage of gas, water, electricity and internet are included in your rental payments. Please note that unreasonable or excessive usage of such services can and will be recharged to the tenant. A TV license is also required to be provided by the tenant for any personal use, Property provides the communal area license.

Am I Liable to Pay Council? My Contract does not include it

As a full time student, you are considered as exempt by the local Councils – however as with all residential properties this must be proven once you have registered at your chosen University. When you have registered your course you will need to liaise with your ‘Student Services’ team to get your ‘Council Tax Exemption Certificate’ which must be presented to your accommodation team. Without proof of Council Tax exemption you will be liable to pay in full

How do I report a maintenance issue?

Within 7 days of your arrival you will be sent an inventory form to complete, any issues that you may find can be reported on this to the property staff – they can then look into getting these issues rectified for you. If you have any issues during the year, then you can log these via the StuRents App, this lets the property team know about any issues – please remember they will need access permission to get this sorted for you! Maintenance issues will be completed; Priority One – Emergency repairs – are completed, and or made safe, within 24 hours of a report of a defect Priority Two – Urgent Repairs – are completed within five working days of report of the defect Priority Three – Non-Urgent Repairs – are completed within 28 days of a report of a defect

When do I provide my Council Tax Exemption Certificate

When you have registered for your course at your chosen University you will need to speak to your ‘Student Services’ team to get your ‘Council Tax Exemption Certificate’. This should be presented to your accommodation team within 7 days of your registration, without this you will be liable for your Council Tax payments.

What happens if I dont pay my rent?

You are required to pay your rent in line with your tenancy agreement, however if your student finance does not align with your 4 instalment option, then please contact your accommodation team directly who will be able to assist you further. If you do not pay your rent, then Property follows a 3 stage debt process*, therefore they recommend that you speak to your accommodation team in the first instance if you are having any financial issues before these proceedings begin. Your University does also have financial aid for students experiencing financial difficulty and it would be advisable to speak to them directly.

Millfield House, Sunderland

Hylton Rd, Sunderland, SR4 7BB, United KingdomView Distance From Universities

Recycling

laundry facility

bills included

From £110/week

14 Images

14 Images

14 Images

14 Images

14 Images

Millfield-House-Classic-Ensuite-1-1024x768

14 Images

Millfield House is an affordable bedroom apartment with double bed for student accommodation in Sunderland. Property has 4 different suite options to choose from. The property is located on Hylton Road and it is just 10 minutes away from the University of Sunderland.

Features

Property offers a variety of amenities and services that makes your stay more comfortable. Free Wi-Fi, CCTV, laundry, all bills included, and a common social space with a TV are among the features. Secure bike storage, recycling also available. All rooms also get a bed, a desk and a chair, an ensuite bathroom, a shared kitchen, and a lounge. Cleaning equipment like Vacuum Cleaner, Washing Machine, Tumble Dryer and kitchen equipment like Fridge, Microwave, Cooker are available at Millfield House. Additionally all rooms have central heating to make your room more cozy.

Location and What's Hot?

Millfield House is in a prime location on Hylton Road, only a short distance from Sunderland's center. There are many places nearby to explore and hangout. A great restaurant called Forhan's is only a minute away, and Domino's and Papa John's Pizza are also close by. Also, The Ship Isis bar is located nearby. Additionally, there are shops and grocery stores all around.

Commute

Millfield House is next to the A183 highway, thus the Sunderland City Hall bus stop is only a 10-minute away. This means you can get to university and explore the city easily.

Common Amenities

TV (communal)

Self Catered

Washing Machine

Recycling

Central Heating

Tumble Dryer

On Site Maintenance

Cleaner

Laundry Room

Room Amenities

Desk & Chair

Central Heating

Wifi

¾ Bed

En Suite

Freezer

Microwave

Cooker

Fridge

Bills Included

Wifi

Water

Electricity

heating

Safety and Security

Lockable Bedroom

Fob Entry Systen

Cancellation Details

Cooling Off Period

Free booking cancellation in stipulated time

No Visa No Pay

Free Cancellation if student visa is not secured

No Place No Pay

Cancellation policy if admission not confirmed

Replacement Tenant Found

Find the replacement tenant and easily cancel your booking

Other cancellation policies

General cancellation policies & notes

Payment Details

Booking Deposit

Secure booking with this amount

Payment Instalment Plan

Flexible payment terms

Guarantor Requirement

Guarantor requirements and policy

Millfield House, Sunderland

Features

Location and What's Hot?

Commute

Cancellation Details

Payment Details

Frequently Asked Questions

What happens if I left something in my room after I have checked out?

When will I get my deposit back?

What happens after I have checked out?

Can you store my luggage for me once I have left?

Can I leave my items in my room if I have rebooked for next year?

I forgot to add something onto my inventory form, will I be charged?

An item in the kitchen has been broken, will I be charged for it?

What do I need to do to check out?

Location