The Colston, Bristol

Their full termination policy is within your online account. You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). They will refund the full security deposit. Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks. If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable at property and they are able to re-let the room. The replacement tenant must be over the age of 18 and have the necessary student status (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let they will refund your deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract.

If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it. They can accept under 18s in some of their properties subject to the Policy for Students under the Age of 18.

When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. They will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability. If you have a disability, medical condition or special request that affects your accommodation requirement please inform them in the additional notes section when completing your application, either online or by paper form. You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable them to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to them.

You must be a full-time student to live with them. You can book with them whether you have a conditional or unconditional offer. However, please be aware of their cancellation policy prior to booking should your place at university not yet be confirmed.

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

No pets of any kind are permitted at property, except registered assistance dogs.

You can bring most of your belongings but some electricals aren't suitable for properties. Non UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online. Should your new room be more expensive, then you and your guarantor shall be liable for the higher rent from the date you are given access to it.

Yes, their summer bookings usually open around March. Keep a look out for pricing and information or contact the property team

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

If you wish to arrive earlier than your contract start date, you need to email or call. If early arrival is possible your contract will be adjusted and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

Contents insurance is included at some properties, which will be shown on the property page and details of the insurance can be obtained from the property manager when you check in. If you wish to confirm whether the property offers contents insurance, please contact the property team directly. Please note they advise taking out contents insurance if it is not included at your property and they are not liable for the loss or damage of your personal belongings and room contents.

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide them with your council tax exemption certificate which your university will be able to arrange. If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

On-site car parking is available at some properties but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

Your rent can be paid in a number of ways: They always recommend making your rent payments through your account page in web portal. You may also make payment by bank transfer. Please contact your property team directly or request bank details here. Please note, you will never be asked to make a payment to any other bank account for any reason. They do not accept cash payments for any reason. If you are ever asked to make a payment into a different bank account, or if you are ever asked to pay cash to anyone for any reason, DO NOT make any payment, and contact them.
Online via by logging into your student account
At the property reception desk
By telephone to the property team
By bank transfer (please ensure you use your name and student ID as the payment reference). International bank transfers may incur a charge from your own bank, so please make sure you account for this amount.

If you have a UK guarantor you can pay rent in three installments, and they ask for the initial payment 3 weeks before checking in. If you do not have a UK guarantor you will be required to pay your rent in full, 6 weeks before the date your tenancy commences. Please note you must have paid the rent due by the time you arrive to check in. Other instalment options may be available.

If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April. If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date. Please note you must have paid the rent due by the time you arrive to check in. Other instalment options may be available.

All utility bills such as gas, electricity, water are included in your rent (excluding Aspen Student Living). Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase. All properties offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy. For information on the speed of your internet connection, please ask your Property Team for more information.

* a one off connection fee may apply dependent on property. Please see your property page and your tenancy agreement for more information.
** the internet speed is the maximum stated speed available into the property.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

To be a guarantor you must:
Be resident in the UK (or Ireland if Aspen) for a minimum of 1 year
Be over 21 years of age
Be a homeowner or in full time employment
Provide a copy of photographic identification, such as a passport, driving licence or ID badge
Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

If you wish to pay your rent in instalments, you will need a UK guarantor or an Irish Guarantor for Aspen.

You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team. You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up. You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date. A one off admin fee of £50 will be charge and payable with the initial 2 week rent payment and this £50 admin fee will not be deducted from the balance of rent due. Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement.

Property may be able to accept sponsors in place of guarantors in some cases, however, this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of the guarantor.

Weekly rent payments are not available. However, they offer a number of instalment options for students to pay their rent.

All discounts offered will be deducted off your final instalment of rent.

You can book a viewing using an online viewing tool or by contacting the team.

Please use the link on the viewing confirmation email or contact the team.

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by their current residents.

The property offers Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time.

Deposits vary by property and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms. The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 28 working days to be credited at the end of your tenancy period.

All deposits are secured with a deposit protection scheme, such as the Tenancy Deposit Scheme or Safe Deposits Scotland. You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit.

Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by property management. Should you have any queries regarding your deposit repayment ID, you should contact the deposit protection scheme directly.