Centurion House, Bath

Their rent dates and amounts are set out clearly on the website and within their application literature. You can also find out when payments are due by logging into your online account. Please note: your rent may be due before the contract begins and that the dates may not coincide with student loan dates. This should be taken into consideration when planning your accommodation as late payments may be subject to interest charges and, in some cases, legal action against the resident and their guarantor.

Please make sure that you bring your Booking Confirmation email, one form of photographic ID and your Boarding Pass (available to download/screenshot once you have completed your online induction). Keys will not be issued without the online induction having been completed, so please ensure this is completed at least 24-hours prior to arrival.

They offer no guarantee that parking will be available on site for moving in weekends as travel plans can vary year-on-year. The team at Centurion House will send out arrival information during the run up to your arrival – please keep an eye out for this email as it contains important information on how to get to Centurion House by train, bus and car. If you are able to park on site to drop off, information on booking timeslots will also be provided at this time.

Centurion House is staffed 24/7.  At the start of contract, they are open from 8am to 8pm on each of the move in days. However, if you arrive when the office is closed, don’t panic, instructions outside their office will advise you how to contact the member of staff on duty.

You will be welcomed on arrival in our reception by a member of Centurion House team. You will be asked to provide any documents that are outstanding from you. Once the paperwork (if any) is complete, you will be issued with your key and fob. As you will appreciate, move-in days are extremely busy for our team – please be prepared for possible delays/queues, and try to ensure that you bring with you any items that the team have requested in advance to speed the process along.

It is usually not possible for a room move, please speak to reception if you have any problems and should someone else be in the same situation we may be able to swap rooms between residents. It is important to remember that moving to university is a stressful time and that initial teething problems are usually resolved within the first few weeks.

It is not usually possible to change rooms after you have arrived. All rooms are allocated on a 51 week contract and unless another resident also requests a room swap we would be unable to change your room.

Please contact Centurion House for more information if you would like to move in early. You will need to complete a separate summer application and you may not be able to stay within the same room for the summer stay as you would for the academic year.

All shared kitchens and studio rooms come with a oven and hob, microwave, fridge/freezer, toaster and kettle provided as standard.

Centurion House provides a mattress and mattress protector.

A 100Mb Wi-Fi and 100Mb wired connection is provided to every room at Centurion House free of charge. Their provider also offers residents additional add-ons for TV, gaming and back-up. All residents wishing to use the internet services must sign up to the terms and conditions of use.

You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, you can buy one from reception.

Smart TVs are provided in all studios and shared kitchens.

Centurion House has a selection of TV channels available on Freeview.

No pets of any type are permitted at Centurion House.

Centurion House is staffed 24-hours a day, 7 days a week by trained caretakers or security guards (weekend evenings only).

They provide 24-hour security with CCTV, electronic access control and a member of staff on site at all times. Their residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.

Once reported, the maintenance job appears on the caretakers iPad for them to see. They will come and assess the issue, and hopefully fix it for you on their first visit. Occasionally, it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.

If you have a maintenance problem that needs urgent assistance when the reception is closed you should contact the member of staff on site.The caretaker or security guard will respond to your problem and do whatever is possible to resolve the issue, but it may not always be possible to complete the repair out of office hours.

Washers and dryers are provided, and managed by, the third-party company Circuit Laundry. Information on how to report issues within the launderette is displayed on posters within the room itself, alternatively, speak to reception and they will be more than happy to assist with reporting any issues on your behalf.

It is the resident’s own responsibility to clean their rooms. On-site staff will conduct monthly inspections and you are expected to ensure that your room, shared kitchens and hallway are clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the room must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the room, shared kitchens and hallway are clean. The block stairways, corridors and all communal facilities are regularly cleaned by their team of caretakers – posters detailing which areas are cleaned when are displayed throughout the site on block noticeboards.

No, Smoking and vaping is not permitted in any area within Centurion House; this includes rooms, kitchens, hallways, stairways, communal rooms and external courtyard areas.  Charges will apply for anyone found to be smoking within the building.

Occasional overnight guests are permitted. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.

Parking is not available on-site.

They hope that you never have any reason to be dissatisfied with the service we provide you. However, if you have any issues that you would like to bring up with them please contact a member of staff in your management office who will endeavour to resolve the problem for you.

If you do not live in the UK and do not have a UK guarantor, you will need to pay for your rent in full upon booking. You can arrange to do this either by credit/debit card or bank transfer. Please be aware that if paying by bank transfer the bank will usually deduct charges from the amount you send us, and you will need to pay the amount due, in full, before you can move in.

Please note that all payments must be cleared in full upon the date they become due. This may or may not fall in line with Student Finance payments. Payment due dates are available to view on the relevant room type page on our website.

You do not need to take any action here, as Centurion House do not store bank account or credit/debit card details within their systems.

If you don’t pay your rent daily interest may be added to the amount you owe to us. Your guarantor will be contacted and will be asked to pay the amount that you owe. Centurion House will commence legal proceedings against any resident who fails to pay the rent due. These proceeding will also include action against the resident’s guarantor.

Provided you are a student in full-time education you will be exempt from council tax.

Their rents are inclusive of electricity consumption up to the value of £300 per room. No charge is made for water consumption, gas usage or internet provision.

A 100Mb connection is provided to your room free of charge. Should you wish to upgrade to a faster connection you should contact otheir internet provider and payments can be made online.

Centurion House does not supply a TV licence, you should purchase one prior to connecting the TV as detailed in your tenancy agreement. Should you access TV through your internet connection you will need to arrange for a separate TV licence. Please contact TV Licensing for further details.

During office hours, they should be returned to the reception. If you move out when the office is closed you should put your keys in an envelope with your name and room number clearly marked on it, and return them to the member of staff on duty.