Hope Street, Liverpool

They will need a Name, current UK address, email address and a contact number.
Once you have signed the contract your guarantor will be asked to accept the agreement and provide proof of ID and address. If they are not a UK national but reside in the UK they must provide proof of settled status.

Don’t worry if you do not have a guarantor, they do have other options available for you.
Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor.
However, they know that upfront payment can be a big ask and in these circumstances they can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.
I have not been sent my login email
Please notify your site team who will send you out a link to reset your password to
My card has not been accepted
This may be due to your card limit, bank security measures or input error. Please report to your site team or contact your bank directly.

If your booking times out please log back into the portal which will allow you to select a new room which will then allow you to start the booking process again. Please ensure you fully complete your booking otherwise your booking will be cancelled after 7 days if you haven’t fully completed the booking process.

You can log maintenance issues through the online portal by logging into your account on the website and click ‘Maintenance request’.
You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of their friendly on-site maintenance team will aim to resolve the issue for you quickly.

If you require any instructions or user guides, please contact their staff on site who will be able to assist with this.

The property site has a friendly team, with someone available to their residents 24/7. For some of their sites, an emergency contact number will be provided when staff are not onsite.

Many of the property sites have onsite security staff and digital entry systems in each building. For some of their sites an emergency contact number will be provided when staff are not onsite, ensuring that their buildings are safe and secure.

If you booked directly with us, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

If you need to move in earlier than your tenancy start date, please contact the site you have booked at, all contact numbers and emails can be found on their web page. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in.

The property offers tenancies of different lengths, including short-term contracts. The minimum stay is 4 weeks, and all short term lets are subject to availability and must be paid in advance. If you are interested in a short-term contract, please contact the site directly.

You can move out whenever you want. However, remember your contract is a fixed term tenancy agreement so even If you move out before your tenancy ends you will still need to pay the full amount of rent.

If you need to extend your contract for whatever reason, please contact your accommodation team directly for prices and information. Extensions are subject to availability.

To book with us on a rental installment plan you will need a UK based guarantor. Guarantors provide us with additional financial security in the event of a change in your circumstance. If you would like to pay in instalments throughout the year, you will need a UK based guarantor.
Don’t worry if you do not have a guarantor, they do have other options available for you.
Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor.
However, they know that upfront payment can be a big ask and in these circumstances they can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.

Yes, the property is open, housing students from across the globe. With viewings both in person and virtually, you can view their rooms and residences from wherever you may be. Please visit their book a viewing page to get sorted with us for a date and time of your choice.
They offer a cooling off period of 7 days upon receipt of your Advanced Rental Payment.
If an Advance Rental Payment is not required, the 7 days ‘cooling off period’ starts when your booking confirmation email has been sent.
If you wish to cancel your booking after the 7-day cooling off period, you will remain liable for the contractual obligation set out in the tenancy agreement.
Exceptions to this may be considered if proof is offered under the following circumstances;
Your UK visa application has been denied.
You have failed to obtain the required qualifications to get into your first university of choice.
You have deferred your university place.
Extenuating circumstances e.g., ill-health, family circumstances.
Where proof is required, this must be emailed to site, then the request to cancel will be considered.

Their shared flats range between all of their properties. If you need any further information about how many rooms would be in each flat at your individual residence please contact your individual site team for further information.

When booking directly with us, you choose which room to book into within each building, you can also see your flatmates preferences to see if you think they would be suitable flatmates for you. This gives you more control over who you will be living with.

While they can let you know the ages and genders of your future flatmates, they cannot provide their names or any other personal information. This information is present during the self-select process on line.
However, you can find your flatmates through their Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

If you’re planning on living with your friends, you’re in luck! You can all book together via their self selection process so you will be guaranteed the same flat together.

Unsure of what you need to bring for your bedroom? They’re here to help!
When it comes to your bedroom, please note that they do not provide bedding. They suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin.
While they provide some kitchen appliances, they do suggest each tenant brings their own crockery, cutlery and other kitchen utensils. Upon arrival, most students living in shared flats arrange with their flatmates to buy some communal items – they recommend this as a cheaper option which would also avoid cluttering the kitchen with multiple items.
For a full list of what they advise you to bring, check out your student handbook. If you are unable to bring certain items with you, don’t panic – there are plenty of shops close by where you can find the things you need.

Car parking requirements are different at all of their properties therefore it is best to check with the individual site teams when booking for further information on parking.

No, smoking is a fire hazard and so for the safety and comfort of everyone, smoking, including the use of e-cigarettes/vapes is forbidden in either your room, the communal areas of your flats or any other internal area of the building. There are designated smoking areas in the grounds of every building which you are welcome to use. Note that anyone found to be smoking in the building will be subject to their antisocial behaviour process.

As a tenant of a property site you are more than welcome to invite guests to your accommodation for up to 2 nights at a time. If your guest is staying overnight, please let a staff member know. They also suggest that you do be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of a property site you are responsible for the behaviour and actions of your guests.

It may be possible to change your room after you have moved in depending on availability- they suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

Your rental will have set due dates, please check your tenancy agreement so you can familiarise yourself with when your rent is due.
There is a £50 admin charge for tenancy takeovers and room moves.
If you prefer you can also pay your rental in full at the start of your contract.
If you are unable to make your rent payment on or before the set dates for whatever reason you must inform the accommodation team at your site, either by emailing the site team, coming to the reception desk or calling the telephone number on the property web page.

You can pay your rent through the online portal – simply log into your account on their website and click the option to ‘Pay your rent’.
They do not store debit/credit card details.