The Social Hub, Glasgow

They are delighted to welcome you to The Property where they strive to provide their guests with a cozy and convenient stay. As part of their commitment to ensuring your comfort, they would like to familiarize you with the amenities and features that come with your room.

At The Property, they strive to provide a comfortable and enjoyable experience for all their guests. While they understand that many of their guests may have furry companions they cherish, they regret to inform you that they do not allow pets, with the exception of service dogs trained to assist individuals with visual disabilities.
As a service-focused establishment, they strive to maintain a safe and comfortable environment for all their guests. The decision to restrict pets, excluding service dogs, is based on several factors, including maintaining cleanliness and ensuring a peaceful atmosphere for all visitors. 

At Property they understand that loyalty programs are an important aspect of the hotel experience for many travelers, and they regret to inform you that we currently do not have a loyalty program in place. While they may not offer these specific benefits, they do offer competitive rates and various promotions throughout the year. They encourage you to check their website frequently for any current offers that may interest you. Although they do not have a formal loyalty program, they want to assure you that every guest is important to them, and they strive to provide exceptional service to each and every one of their guests. Their team of dedicated staff is committed to making your stay as comfortable and enjoyable as possible, whether you are a first-time guest or a returning visitor. They value their guests' feedback and take their suggestions into account when making changes to improve their services. If you have any suggestions or ideas for how they can enhance your experience, please do not hesitate to let them know. They welcome all feedback and strive to continually improve the quality of their services.

When it comes to booking your stay at The Property, they understand that convenience and flexibility in payment options are essential. As such, they offer a range of accepted payment methods tailored to suit various types of stays, ensuring a seamless and hassle-free experience for their valued guests. Accepted Payment Methods: Credit Cards: They gladly accept payments made with major credit cards, including Visa, MasterCard, and American Express. Credit cards offer a secure and widely recognized method of payment, providing you with peace of mind during your reservation process. Debit Cards: Debit card payments are also welcomed, allowing you to use your bank-linked card for a straightforward and efficient transaction. Invoice: Payment via invoice is only possible if the check in is more than 14 days in the future than the day you make your booking and exclusively for hotel and first payment of Extended Stay reservations (not possible for Student reservations). How do I get it? By directly contacting the property you are staying, you can find the contact information by property here. Keep in mind the invoice can only be provided after check-out. iDEAL (For Student Stays in The Netherlands): For theirstudent guests in The Netherlands, they offer the convenience of iDEAL, the popular Dutch online payment system. This system ensures swift and secure payments directly from your Dutch bank account. Sofort (For Student Stays in Vienna): Students staying with them in Vienna can benefit from using Sofort, a trusted online payment system. This method facilitates quick and secure transactions, enhancing the overall experience of their guests.

At Property, they understand that flexibility is key when it comes to payment methods. They offer two primary payment options to ensure your convenience: Payment Upon Arrival and Prepaid Booking. In this article, they'll explain both options to help you make the right choice for your stay. Payment Upon Arrival is a payment method where you settle your bill at the front desk of their establishment when you check in or check out. This option provides the flexibility to pay using various payment methods, including credit or debit cards. Depending on how and where you booked your stay, payment upon arrival may be required, and you can do so with their accepted payment methods On the other hand, Prepaid Booking is a payment method where you pay for your reservation in full before your arrival date. This typically involves providing your credit or debit card details when making the reservation, and the total cost is charged to your card at that time. Payment Upon Arrival is an excellent choice for guests who prefer not to pay for their reservation in advance or those who want to keep their payment options open until they arrive at their establishment. It allows you to: Ultimately, the choice between Payment Upon Arrival and Prepaid Booking depends on your preferences and needs. Both options aim to provide convenience and flexibility to enhance your stay with us.

As a hybrid hospitality provider, they welcome all kinds of guests, from hotel guests to extended-stay guests to students. To determine the price of a stay, whether it’s a hotel stay or a student stay, many factors play a role. Things like room type, length of stay, check-in and check-out dates, moment of booking, special promotions, special agreements with university partners, and changes in market demand are all taken into consideration. Although they always look to minimise price differences on student stays, it is possible that - because of these factors, such as the moment of booking - not everyone pays the same price. Their rates fluctuate according to the demand for rooms. These price fluctuations can go both ways; the costs can increase or decrease influenced by the factors previously mentioned. Should you need assistance with anything else in the meantime, please feel free to contact their reservation team.

At The Property, they offer different types of cleaning options- both depending on your personal need, but also whilst taking the environment into account. This article will explain further Student Stay Monthly room cleaning and linen change are included. Your shared or communal kitchen receives regular surface cleaning. Additional room cleaning, such as weekly cleaning and linen change, is available as an extra service and can be booked through the Service Hub or at reception. The fee for these services depends on your room type and location. Please bear in mind that their staff will never touch your personal items, and if there are items left on your bed or desk, they will not clean these areas. Therefore, please ensure everything is put away before cleaning day. Thank you for your cooperation.

They’ll be happy to show you the rooms and facilities at any location. Just pick a location and schedule an appointment via their tour place. Please be aware that the room that you book may be slightly different than the one they show you during the tour such as location-wise within the hotel, furniture placement, or room arrangement.

Student Stay Reservations All cancellation and termination requests are handled based on the terms and conditions accepted when making the reservation. To review their terms & conditions. It is mandatory to send an official request at least a month before your planned check-out date.

This depends on your booking type. If you made a refundable reservation through their website or via their reservations department, you can only request a change by sending them an email or giving them a call. Non-refundable reservations cannot be modified. And keep in mind that if you made your reservation through an online booking agent, you need to contact them directly for any modifications. For Student Stay bookings, please check their cancellation policy.

There are lots of perks included in your rate! Let’s break it down.

• Fully-furnished room with private bathroom and linens
• Access to a shared, equipped kitchen with regular cleaning (or a private kitchen if you have a Studio)
• Monthly linen, towels, and room cleaning
• Free on-site laundry with washers and dryers, open 24/7
• Free WiFi throughout TSH and they cover all utilities and maintenance costs
• Access to bike sharing throughout your stay. This benefit is offered in the Netherlands, Germany, Italy, Austria, France (only Toulouse), and Spain, based on availability.
• Access to co-working space
• Community hosts are available 24/7
• Skills and well-being: from learn and grow programs and yoga classes to free OpenUp membership
• A year-round calendar of social events and group activities (both online and offline)
• Access to all common spaces including lounge, games area, silent working areas, gym, and rooftop swimming pool (where available)
• 20% discount on food & drink and the retail store within TSH
• 1 free night per Student stay for yourself (in another TSH location) or for a parent (on your location) to be used after check-in and before check-out.
• 20% discount on Hotel stay throughout your reservation (only bookable online).

The deposit is a standard security fee that needs to be paid directly when making your Student Stay reservation. This is to ensure that the monthly fees will be paid and other responsibilities of the agreement are performed (e.g., paying for damage caused by the tenant). The deposit equals one month’s rent and will be refunded after check-out within 4-6 weeks if everything is in order with the room, your bike, and payments. Please note, your deposit is separate from the first month’s fee.

As a hybrid hospitality provider, they welcome all kinds of guests, from hotel guests to extended-stay guests to students. To determine the price of a stay, whether it’s a hotel stay or a student stay, many factors play a role. Things like room type, length of stay, check-in and check-out date, the moment of booking, special promotions, special agreements with University partners, and changes in market demand are all taken into consideration. Although they always look to minimize price differences on student stays, it is possible that - because of these factors, such as the moment of booking - not everyone pays the same price. Their rates fluctuate according to the demand for rooms. These price fluctuations can go both ways; the costs can increase or decrease influenced by the factors previously mentioned.

They open their semester rates twice a year.For the first semester (starting september 1st) sales open around spring. For the Second Semester (starting February) sales opens around fall.There are not pre set fixed dates on when during spring or fall this happens.

Yes, even when check-in and check-out dates of your Student reservation cannot be modified you can book a Hotel Stay or Extended stay if you wish to arrive earlier or leave later You can do this via their website or send an early arrival request to their reservations department. Keep in mind extensions and early arrivals are subject to availability so in case you send the request they will come back to you to confirm if it's possible to arrive earlier or extend. Also remember that you cannot stay longer than 12 months in one location in the following countries: The Netherlands, Italy, and Germany.

All cancellation and termination requests are handled based on the terms and conditions accepted when making the reservation. To review their terms & conditions, It is mandatory to send an official request at least a month before your planned check-out date. You can make your request. Cancellation requests by any other means are not considered valid requests.

In order to avoid a cancellation fee, they offer an alternative option of a takeover. These are the requirements for this option:

1. The Student needs to find a replacement Student (registered/enrolled at a University)  who will take over their room and agreement (with all the rates, length of stay, and terms and conditions as originally booked)
2. The takeover can only start from the 1st of a month, and they’ll need minimum 30 days to process this request (for example: if all requirements are done before the 1st of May, the ‘takeover’ can only be processed for the 1st of June)
3. An administrative fee of €350.00 is required to process the takeover and the monthly payment where the process is taking place. Meaning until the takeover is fully processed the Original Student who booked the room is responsible for the monthly rate and additional services (bike, meal plan) payments.

Meal Bundles are available across all of their locations (except TSH Paris) and can be purchased after booking or directly at the hotel reception. Options include bundles of 10 or 20 meals that can be used at any time, for as many meals as you would like, per day. Once a meal is redeemed, it’s scratched off of your package.

In some of their locations, it is possible to book a twin room, which is set up for double occupancy. If you're on your own and you choose a twin room, you'll share it with someone else who has also booked the same. What better way to make new friends? They can also accommodate 2 people in some of their Studios (only shared beds). To check if it is possible in the location of your choice, contact them.

They match twin roommates on the following criteria: gender, age, and length of stay. 

• Visitors can only stay when the main booker is still in the room and the bed size is for 2 persons. Except for the Economy Queen room in Bologna, as this room type only allows 1 guest per night
• Visitors can stay for a maximum of 7 days per month.
• Your guest will need to register at the reception and will be charged the standard city tax per night.

Yes, you can, as long as you both book the same room type for the same length of stay. You both need to send an email to their local team and inform them what are your booking numbers and whom you want to stay with next. They'll do their best to make you neighbors, but please note this may not be possible.

After making a booking you can send an email to their local team and inform them what is your booking number and your room allocation preferences. They'll do their best to grant your wish, but please note this may not be possible.

In order to guarantee the guestrooms are secure, TSH requires an advanced payment based on the following schedule:

• 1st Payment: 3 months prior to arrival
• 2nd Payment: 1 month prior to arrival

If you make the group reservation less than 3 months prior to arrival, you will receive a proforma invoice with adjusted payment schedule to guarantee the reservation.

The price for breakfast may vary across their locations, but is always between €12,50-€19,50. Save out by pre-booking your breakfast online.

They can also accommodate 2 people in some of their Studios (only shared beds). To check if it is possible in the location of your choice, contact them.

Just let them know and they'll do their best to place you together, however, this is only possible if your friend has also booked a twin room for the same length of stay.

After you've accepted our proposal, we will follow up with an official contract. This contract must be signed within an agreed time frame. General cancellation conditions are as follows:

Cancellation time                                                                          Fee

For cancellation more than 3 months prior to arrival :-                  No costs

For cancellation between 2 and 3 months prior to arrival :-          25% of the cancelled revenue

For cancellation between 1 and 2 months prior to arrival :-          50% of the cancelled revenue

For cancellation between 1 month and 7 days prior to arrival :-   75% of the cancelled revenue

For cancellation less than 7 days prior to arrival :-                           100% of the cancelled revenue