Louise House

Cancellation Policy

1. Cancellation By You - 14 -day Cooling Off Period

If you choose to cancel your booking with the property management, you have 14 calendar days after receiving the original Accommodation Offer to do so to get a full refund of the Holding Deposit paid. If you have made your booking less than 14 days before your scheduled check-in date, you may cancel your booking until the earlier of 

(a) 14 days after receipt of the Accommodation Offer email and 

(b) the date you actually check-in.

You may cancel your booking by sending an email to the relevant Accommodation Office email address. The property management will refund your Holding Deposit within 7 calendar days of cancellation. If you cancel your booking after the 14 calendar day cool off period, you will not get your Holding Deposit returned to you and you, and your guarantor if reasonable, will be required to meet the obligations set out within the Tenancy Agreement.

2. Period Before You Enter Into Your Tenancy Agreement

The Landlord and the property management reserve the right to not return your Holding Deposit and cancel your booking on notice if:

2.1 We take all reasonable steps to enter into the Tenancy Agreement before the deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;

2.2 You provide us with relevant false or misleading information; and/or

2.3 We are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014.

3. Period From And Including When You Have Entered Into The Tenancy Agreement Covid- 19 Coronavirus

If you have entered into the Tenancy Agreement and you cancel your booking after the 14 calendar day cool off period, we will release you from the contract up to and including 23rd August 2020 where you meet the following criteria and can provide evidence:

If you are a first year prospective undergraduate student and your offer of a place at your preferred University/Higher Education institution is withdrawn because of you not achieving the required entry grades or you have surpassed your required entry grades and choose to go to a different University.

In order to meet the criteria you will need:

o To provide a written rejection letter from your chosen university/higher education institute within 72 hours of your exam results being published

o To provide a copy of the acceptance letter from your new university.

If you are unable to travel due travel restrictions as a result of Covid-19 and that travel restriction can be verified

Where proof is provided in accordance with these terms and conditions and to our and the landlords reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.

Failure to obtain a UK Visa

If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made, so long as you provide within 72 hours of receiving your official confirmation:

Supporting official evidence that your Visa was declined

Written confirmation that you wish to cancel your booking

Cancellation for any other reason

If you have entered into the Tenancy Agreement and you wish to cancel your booking after the 14 calendar day cooling off period and you do not fit into our eligible criteria above. You will not get your Holding Deposit returned to you, and you and your guarantor, will be required to meet the obligations set out within the Tenancy Agreement regardless of whether you have collected your keys.

If you cancel your booking and are able to find an eligible replacement tenant, subject to our agreement, you will be released from the contractual obligations as set out in the Tenancy Agreement. Any overpaid rent will be refunded to you, less an amount equal to your Holding Deposit as a cancellation fee. The site team will confirm your official release date.

4. Cancellations After You Have Moved Into The Accommodation

4.1. We hope you have a happy stay in your accommodation, but if for any reason you decide to leave during your contracted term, the landlord may agree to release you from your contract. Providing the conditions set out below are met:

4.1.1. You agree that you will not transfer or sublet the tenancy created by the Tenancy Agreement to anyone else without obtaining our written consent in-line with point 11.1(m) of the Tenancy Agreement.

4.1.2. You find a suitable replacement to take a new Tenancy Agreement for your room for the remaining period of your contract.

4.1.2.1. Replacement tenants must be 18 years old or over and enrolled as a full time student in a university or college in proximity to the accommodation. Where the accommodation has agreements with set universities, the replacement may be restricted to that university - Please check with your Accommodation Team.

4.1.2.2. The incoming tenant must enter into a Tenancy Agreement with us and pay sums due within this agreement.

4.1.2.3. The incoming tenant, where reasonable, must provide a suitable Guarantor. TheGuarantor must accept the Terms and Conditions set out in the Tenancy Agreement.

4.1.3. Refunds due will not be processed until the replacement taking over the contract has signed the Tenancy Agreement, paid and moved into the accommodation.

4.1.4. If you do find someone to take over your contract, you will need to pay a 50 administration fee.

4.1.5. If you fail to find someone to take over your tenancy, you will be responsible for paying thefull rent until the end of your contracted time at the accommodation.

5. Cancellations By Management Or The Landlord

Our terms and conditions require you to sign your Tenancy Agreement online within 14 calendar days of receiving the Offer of Accommodation. If you fail to sign your agreement within this timescale, we may cancel your booking, giving notice by email and you will forfeit any booking fee paid if it is outside the 14 calendar day cooling off period above.

If you fail to check-in on your accommodation start date and you have not signed your agreement, we may cancel your booking at any time by giving notice by email. If you are outside the 14 day cooling off period, your Holding Deposit will not be refunded.

Once you have signed your Tenancy Agreement, it may only be terminated if we mutually agree to do so or in the circumstances set out in point 3 above.