True Manchester Salford Hub 2, Salford

They have a closed Facebook group set up for each of their true locations – the best place to find the answer to this question is to join as soon as your booking is secured and start socialising with your new housemates!

If you would like to pay in either 4, 11 or 12 instalments, they do require a UK guarantor. If you are unable to provide a UK guarantor, then please get in touch with them to discuss your options.

They accept all full time students over the age of 18.

Dual occupants need to be arranged and approved before check in by emailing. They can not be added on once the tenancy has started. Where possible, all dual occupants need to be arranged at time of booking. Once a dual occupant has been approved, any changes to this needs to be sent for approval before changes to the booking can be made. Dual occupants need to be full-time students and residents for the full tenancy (along with the main tenant). Any exceptions to this need to be arranged and agreed by the team prior to booking.

You can cancel for free if… You fail to get the results to attend the university you selected Your VISA is declined You choose to move to another university in a city where they are yet to have accommodation T&Cs Apply There is a 48-hour cooling-off period once the Tenancy Agreement has been signed, after which the Tenancy Agreement is legally binding. This applies to all 22/23 contracts. In some cases, they will cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion. The true guarantee only covers your booking prior to check-in, once you have moved into a true accommodation - you are no longer able to cancel your booking for the reasons stated above.

If you want to be released from your tenancy agreement, licence agreement, or SAT (Scotland) and you do not meet the requirements of a tenancy release, it is your responsibility to find a replacement tenant. The replacement tenant must agree to the existing rent and term conditions of the existing tenant. If you find a replacement, you will be released from your tenancy from the start date of the new tenancy, however you may be charged to the Friday nearest to this date. You will be responsible for paying a £160 administration fee, paid directly to true. This fee covers the deep cleaning of the room in the period between you and your replacement, as well as the administration relating to issuing a new contract. A tenancy takeover will be deemed complete to the point where a replacement is found when the following criteria are met: The new tenant has paid any current due rental charge, and this has been confirmed as received by true The new tenant has signed their AST or Licence Agreement The new tenant has confirmed receipt of keys The new Tenant has moved into the building and completed an inventory form. true will not refund any advanced rent payment until all the above criteria are met. This policy will be reviewed regularly as the situation surrounding Covid-19 develops. true reserve the right to change the terms and conditions of this cancellation policy at any time.

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included. You are responsible for the purchase of a TV license if you intend to watch or record live terrestrial TV programmes or use BBC iPlayer, even if you have been provided with a TV by property.

Please come and talk to them, they know it can be stressful to manage your finances when studying and their team will be able to help if you are prompt in letting them know. they will always work with you to find the best way for you to pay your rent.

Your rent may be due before the contract begins and the dates may not coincide with student loan dates. This should be taken into consideration when planning your accommodation as late payments may be subject to interest charges and, in some cases, legal action against the resident and their guarantor.

You will be required to pay interest at the rate of 3% above the base rate of Bank of England (calculated on a daily basis) on the unpaid amount of any sum due to property which is not received within 14 days of the due date (whether demanded or not and without prejudice to any other remedy) for the period beginning on the due date until the date it is received in cleared funds inclusive of both dates.

At present they are unable to accept cash payments. Their preferred payment method is via a card transaction through their online portal. It’s 100% safe and secure. they also accept bank transfers – you can find their details through your true account.

Property onsite teams are dedicated to providing you the support you need. If you run into any kind of financial difficulties before or during your stay, please reach out to a member of the true team for advice.

There are two options to pay your rent (bank transfer or card payment). Please take a look at their videos below to guide you through the process that applies to you: Bank Transfer or Card Payment.

A team member will be available 24-hours per day. If a team member isn’t available at the Welcome Hub when you visit, just call the number at the desk and someone will assist you.

True has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7. Property on-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day. Outside of these hours they also have a team of ambassadors on call for guests. they also have a highly skilled maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. While most students settle into living away from home quickly, they understand it can take a little longer for some than others. So, while their tenancy agreement limits how far they can get involved, their people are trained to offer advice that helps residents to overcome a range of issues.

The real question is what isn't there to do at true! Here are just a few of the ways in which they give their residents a truly unforgettable experience during their stay: Weekly events calendar Gym with class timetable and personal training Picture house with regular movie nights and presentations Social lounges with ping pong, pool and table football Private dining rooms Gaming areas Away Day true Trips Skills Workshops from Industry Experts.

Yes! Oaka is an Asian cafe and supermarket on-site at true Manchester, Salford which serves fresh dishes including; dumplings, steamed buns, sushi and also warm food, including; chicken curry, pork ribs and ramen. Otherwise, they're lucky enough to have some of the city's best bars, pubs and restaurants located right on their doorstep. Unfortunately Oaka is not available across all locations.

Unfortunately not however they do have dog therapy workshops for those who miss their pets.

They make every effort to ensure that their accommodation is accessible for all and they will always do everything they can to find you suitable accommodation. All true buildings have step-free/level access. Adaptations can be made to their studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. they can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

All their rooms come complete with high quality furnishings that provide space to store your belongings. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances.

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

Some of their sites have additional guest parking available, to check this please check the facilities section on the location pages. All their developments are in great city centre locations that are close to the University and have great links to public transport so they hope this reduces your need to have a car on site.

All their residences have an on-site laundry room with washing and drying machines that can be used at an extra cost. The laundry rooms are also open 24 hours a day.

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But they advise booking early to ensure rooms are available.

Before moving out, it’s best to arrange an inspection with a member of the management team. You have joint responsibility for shared living areas, and individual responsibility for your own room. On the moving out day, you’ll need to vacate the premises before a certain time – just ask if you’re unsure.

True is committed to delivering great service at all times. However, they accept that there may be times when they don’t get things right first time. If you wish to make a complaint, please take a look at their complaints policy to follow the correct procedure.

Yes of course. true is your home, so you can have guests staying over from time to time but they do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. they ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer term requests, please discuss this with the accommodations General Manager. they ask that you respect your fellow residents as you are responsible for the behaviour of any guests you bring to true. If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections.

Yes, there is! they have free superfast WiFi around the building, which allows you to stay connected no matter where you are at true. The speed of wireless connectivity is up to 50mgb per device, and up to 100mgb for wired connectivity.

Here at true, they pay for all TV licences in the shared areas, so this includes their shared kitchens/lounges and theirTV's in social spaces. If you wish to use the TV in your room to watch Freeview channels or on demand services, then you will need to purchase your own TV licence, you can do this via TV Licence - TV Licensing ™.

True takes safety seriously. they have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind. Their Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with them benefits from the highest security standards, so the only thing they have to worry about is your studies.

True has a dedicated caretaker team to respond to and solve your maintenance issues. they respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, they’ll keep you updated on the progress.

True designs homes that provide everything you need to enjoy living with them. Their apartments and suites come kitted out with all your cooking appliances: cooker, hob, oven, fridge, and microwave.

Their studios have an ensuite bathroom and kitchen area within the room meaning you won’t have to share a thing. If you have booked a shared apartment, then you will have a private ensuite but share a communal kitchen and lounge area perfect for relaxing with your friends. There is a communal student area outside of your studio that has individual and group study spaces, pool tables, gym facilities and huge comfortable social areas for you to enjoy whenever you need a break from university work.

Contents insurance is automatically included with your rent. When you arrive, they’ll provide you with details of the policy and, if you need anything extra adding to the cover, you can contact the provider to make an upgrade.

They have plenty of secure bike storage space at all of their residences.

No, As per your tenancy agreement, it is not permitted to smoke inside any building. There are designated smoking areas which you are welcome to use.

They have a true staff member of security guard on the premises 24 hours a day to help with any enquiry.Property team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

You can see the floorplans for all of their locations.

You will receive a copy of their House Rules via email before moving in, please ensure you read through them prior to your arrival.

Take the hassle out of buying and transporting your bedding and kitchen items by preordering from their friends at UniKitOut. choose the items you want, select your residence, then confirm and pay for your goods. The pack will then be pre-delivered directly to your residence so it is there ready and waiting for you when you arrive, leaving you to quickly settle into your new and exciting environment. Don’t forget to enter promotional code: TRUE10 to receive 10% off.

If you are a foreign national, in order to take up your offer at your preferred University, you will need a UK visa.

Whilst living in the UK, you will find it a whole lot easier having a UK bank account. Many British banks offer students a range of deals for setting up an account, so do a little research before making a final decision.

If you are a UK student, you are entitled to travel discount cards that apply to national train and bus networks across the country. Here are some travel options to help you get started: Young Persons Railcard - If you are 25 and under, these cards are £30 for the year and saves you 1/3 off train travel Young Persons Coach Card - If you are 26 and under, these cards are only £10 for the year plus p&p or £25 for 3 years plus p&p and allows you 30% off National Express bus journeys Subway Smartcard - Special to Glasgow, these cards are a flexible, reusable and quick way to travel on the subway. You can register for a smartcard free of charge online. Uber - If you wish to travel by taxi, Uber is a simple App to download and order taxis straight from your smartphone.

It is important that whilst you are living in the UK that you register with a doctor. As a full-time student, you may qualify for free NHS treatment. Depending on which university you are with, they will be able to provide you with details of medical and dentistry practices in the area.

Of course!they love having their guests’ friends and family come to visit them. At the moment, though, due to Covid-19 legislation, there are local restrictions on visiting other households so please check with their management team to check what's possible.

They pride their selves on providing a safe and supportive environment for your son or daughter, and their teams are trained in first aid and mental health awareness, and actively encourage healthy lifestyles through their calendar of social events and activities. If you ever have concern for your child, they are here to listen and provide help in any way they can.

They're always happy to pick up the phone and have a chat. If you have any concerns or questions about your son or daughter.

All of their accommodations have CCTV and are only accessible with a secure fob, while each and every room has its own individual locking system. Their true team are also ready and prepared to support you 24-hours per day no matter how big or small the incident may be.
I'm worried about my son/daughters wellbeingMental health and wellbeing is so important to thm. Whilst living with them, your son/daughter will be surrounded with amazing opportunities and experiences that boost their wellbeing, personal network and life-skills. And they hope to make them feel energised, connected and inspired. They also work with Dr Dominique Thompson from Buzz Consulting, she’s an expert in student mental health and works with them to improve their student’s wellbeing. Whilst they cannot provide counselling for students, they can refer them to a specialist for further support.

Like them on Facebook or follow their Instagram to see all the latest photos and updates from life at true. It might be difficult getting much conversation out of your student, but this way you'll feel reassured that they're probably busy having a great time at all the events and activities going on at true.

Of course, their properties are open 24/7 and they always have somebody at the Welcome Hub to greet you.

Property Management will help guide you through the necessary steps to complete the onboarding process and confirm your bookings, if you have more than one reservation.

Property Management shows you what your guarantor needs to do to complete their section, allowing you to pay your rent in instalments.
Please note, for your guarantor to be approved, they must provide them with valid ID and proof of address in the form of a utility bill dated within the past 3 months.

As you are in a tenancy agreement with them, they will use you as the first point of contact and contact you directly. They will only contact your guarantor if there is a delay in payment or they have concerns over the terms of your tenancy agreement being followed. If you have specifically given consent or stated otherwise, they will of course follow your preferences and provide your chosen person with the right information.

You can book directly with Management using their website. In order for the booking to be confirmed, all required documents must be returned including guarantor agreement, tenancy agreement and provision for your rent payments. A booking will only be confirmed by Management once the On boarding process is complete and all the necessary documentation has been supplied.