Volume Works -Hanley Street

Cancellations

They are excited to welcome you into Residence in September, however if this year has taught us anything, best laid plans can be thrown up in the air, with no telling when we can expect them to come back down to the ground! With that in mind, we have made cancellation policies flexible with the hope that it should give you peace of mind when you book with us. 

If you cancel before 30th June 2021

Any advance rent payments made will be refunded, once we have confirmed the cancellation of the booking. This offer may be removed or amended at any time.

Cancellations must be made before 23:59 on Wednesday 30th June 2021.

If you cancel between 30th June and 31st July 2021

You will have a 72 hour cooling off period if your circumstances change and you are unable to proceed with your booking. 

To cancel your booking please email us within 72 hours of signing your Tenancy Agreement. You will then be refunded your advance rent payment.

If you cancel after 1st August 2021 

From the 1st August the cooling off period is reduced to 24 hours. 

Once the cooling off period has expired, you can cancel your booking if:

You do not have a visa to enter the UK

You have not acquired the grades to be offered a place at the chosen university

You have failed to achieve the grades to continue your study at university

In these circumstances, you can cancel your booking prior to the tenancy start date by providing evidence (UCAS notification/ Visa refusal documentation) via email within 72 hours of being notified. 

Cancellations during your tenancy

Whilst we are unable to cancel your tenancy once it has begun you do have the option to find a suitable replacement tenant. There is no obligation on their part to find you a replacement tenant. You can advertise your accommodation or undertake your own search for a replacement tenant. If you find a replacement tenant they will need to complete the same booking process and will also need a guarantor.

Before we will accept a new tenant your account and all obligations need to be up to date and any rent due up to the changeover will need to be paid.

Once the new person has signed the tenancy agreement and made the first rent payment they will take responsibility for future rent payments and all other obligations as stated in the tenancy agreement.

Covid Travel Policy

If travel restrictions related to Covid-19 prevent you from travelling to the UK or Ireland for the start of the 2021/22 academic year, and therefore unable to take up your study place at University, you may cancel your accommodation without penalty. Written evidence from the University must be sent by email no later than 10th September 2021 confirming that you are no longer registered as a student with the institution. If you wish to delay your arrival until travel restrictions are lifted, we will amend your Tenancy Start Date in line with your new arrival date. Requests must be made by email. We will apply a credit to your account for the period between your original Tenancy Start Date and your new one.