iQ Astor House, Plymouth

Sadly. At iQ Astor House, they do not allow pets at site. However, they make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.

Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

Yes. At iQ Astor House, you can specify where you would like your room to be – from those which are still available – at the time you book.

The online booking system will show the gender of those who have already booked a room in your chosen flat at iQ Astor House, if this information is available.

If you want to make a group booking with people you already know, for more information you can be in touch with amber agent.

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on the iQ Astor House booking portal. Alternatively, please speak to a member of the amber team and they will be happy to help you.

Yes. At iQ Astor House, they can often arrange this. Please contact our amber team to see if they have availability to see it is possible to book your room for an early move in.

At iQ Astor House, they offer free dual occupancy across a limited number of their studios where both residents are students.

You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. They'll ask for your partner's details during the booking stages. Both you and your partner must sign their tenancy agreement and have student status for the duration of the booking.

If your partner is not a full time student as well then unfortunately they cannot live with them.

No, accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

Yes, they can arrange temporary storage for possessions you don’t want to take home with you. Just ask your Reception team for details.

No, it’s up to you when you come in. If returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

Yes, the vast majority of their sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.

No, so please bring your own sheets, duvet, pillows, towels etc when you move in – or you may prefer to buy them locally on arrival.

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives management the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

Your post will be delivered to a lockable post box for your flat. Larger items or those that require a signature on delivery will be retained by Reception. You will be notified if Reception receive an item for you, and you should collect it as soon as possible.

To qualify as a resident for management you must confirm that you are a student at a higher education establishment in the UK.

Their sites are home to an international community of students, often studying at a variety of different institutions, and it’s this diversity which can make living with them such a rewarding experience.

They organise regular social events where you can get to know your fellow residents. You will find posters on site telling you what’s coming up soon – or just ask at Reception.

The safety and security of their residents is their number one priority. All of their sites are fully compliant with current safety standards. Their accommodation has fire alarm systems in place as well as fire prevention equipment, and they carry out regular testing and evacuation drills. Their buildings are also regularly audited by external, independent consultants.

Management has a full-time, highly qualified, Health and Safety team who visit sites regularly. They also use accredited national providers to service and maintain life safety systems. Additionally, all sites have staff present 24 hours a day, seven days a week.

They are continually reviewing their programme of security, fire and safety standards. If you would like further information about their ongoing fire safety programme please read their fire safety update.

Their sites don’t have restaurants or cafeterias, but most sites provide vending machines where you can buy chocolate, crisps, drinks, ice cream and other snacks.

Yes, all their sites are equipped with WiFi, accessible throughout the building at no extra charge. This service is provided by their internet partners, ASK4. If you have any issues with connecting, you can find their contact details in the welcome pack you will receive on arrival.

Your resident handbook contains a list of prohibited items. This includes many items prohibited for fire safety reasons, such as candles, oil burners, gas appliances and fan heaters. Please see the full list below. If you need further guidance on whether an item is permitted or not, please ask your site team before you move in.

No weapons or drugs (including ‘legal highs’) are permitted under any circumstances.

They don’t allow: Candles, fireworks, Chinese lanterns, incense, incense burners, kerosene, petrol, LPG gas and LPG gas appliances, compressed gas and compressed gas appliances, rice cookers (unless CE marked), shisha pipes, gas burners, oil burners, tea lamps, halogen heaters, exposed element heaters, fan heaters, real Christmas trees, mains voltage Christmas lights, portable cooking stoves.

You can see what’s included in your room on the room details page for your management site. Among the things you will need, or may want, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a computer or laptop.

They have compiled a checklist of things you may want to bring - or buy when you arrive.

No, that’s down to you and your flatmates. They’ll keep the common areas of the building, like the social spaces, reception and laundry, clean and tidy.

Many residents put a rota together so each person in the flat does their bit to keep it clean.

Management Student Accommodation is a member of the National Codes of Standards. These are schemes designed to provide a minimum set of professional standards for larger student accommodation providers regarding their accommodation management. This offers residents peace of mind in knowing that they follow professional standards of service.

The codes ensure that residents receive good standards of housing management. Disputes and misunderstandings are reduced, and where problems do occur they are resolved quickly.

For further information, please visit the National Code website.

All management sites have rooms suitable for students with disabilities, including rooms that are fully wheelchair accessible. To check what is available at your child’s chosen site, it’s best to contact that site directly.

They understand that university can be a stressful time for students, and that those living away from home for the first time may encounter difficulties.

Universities undertake the main role in respect of pastoral care, however their site staff are trained to provide an initial level of unobtrusive care and support. Their teams have good relationships with university pastoral care and welfare support services, and will refer students who need additional assistance.

Their online maintenance portal allows students to log a fault at any time and is accessible via their management App or by logging into their management Account.

Unlike many providers, all their maintenance teams are based on site, so they fix most issues within 24 hours. For those they can’t fix ourselves, they use only trusted contractors who go through a vigorous approval process.

They’ve arranged contents insurance for all students who have an management tenancy agreement at no extra cost to them.

Details on what is covered, the policy excess when you want to make a claim and how to make a claim and options to upgrade your cover can be found here.

They offer the following types of accommodation:

En suite rooms – these rooms have a bed, study area with good lighting, storage and an en suite shower room with shower, washbasin and WC. These rooms are located in shared flats, where students share a kitchen and living area with other residents.

These are equipped with an oven, hob, microwave, fridge and freezer, a dining area and lounge. These rooms are popular with new students and encourage social interaction with other residents. Studios – their studios are self-contained, with integrated kitchen facilities and a living area. All have a bed, study area with good lighting, storage and an en suite shower room with shower, washbasin and WC. Studios are popular with students seeking more privacy, but still enjoy the use of all the onsite facilities and social areas.

Apartments – some of their sites also offer self-contained apartments. These have all the facilities of their studios, but with separate bedroom(s) and more living space. These are popular with couples, and friends who want to share accommodation.

No, the sublet are not allowed.

It may be possible to swap or change your room once you have moved in, subject to availability. A room change fee will apply. To find out if it’s possible for you to change room, please speak to the site manager.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.