Jennens Court, Birmingham

They work on a 5 day “cooling off” period. This means that should you need to, you can cancel your booking within 5 days of signing your tenancy agreement, as long as you have not yet moved in.
If you need to cancel after the “cooling off” period, they’ll allow it in certain circumstances, like if your uk visa is refused or you don’t make the grades for your chosen university. Just make sure to send them your ucas notification or visa refusal documentation within 72 hours of receiving it.
You can also transfer your obligations to someone else if you find a replacement tenant who’s eligible to live in the property. They’ll need to run some checks to confirm their eligibility, but once everything’s in order, they’ll take over the tenancy agreement.

To book a viewing, just complete the contact form. They’ll send you a confirmation email once your viewing time is confirmed. Easy peasy!

They have permanent accessible and temporary adaptable access rooms available to suit your needs. For more information about these rooms, please contact the residence team directly.

If your student loan payment is late, please get in touch with the residence team at your location for advice.

You can pay by logging in to the concurrent portal using your reference number and password. Payments can be made via direct debit or bank transfer.

As an international student, you can pay via bank transfer (transfermate) or credit card (please note this may incur a transaction fee). For more information, refer to your booking documents or contact your residence team.

If you’re not completely satisfied with your stay, don’t worry, they’re here to help! They take all complaints seriously and will do their best to fix any issues as soon as possible. Just check out their complaints procedure for your specific location.

As much as they love pets, unfortunately, they’re not allowed in their accommodation unless they are registered service animals – sorry!

Their rooms come totally empty, ready for you to make your own. if you need bedding or kitchen packs, they’ve got you covered! To make sure everything you need is delivered straight to your door. Contact the on site team.

If you want to watch tv in your room, you’ll need a tv licence – unless they tell you otherwise.

You’re welcome to have guests stay in your room, but they ask that you limit it to no more than three consecutive nights.

Your student room and shared areas will be spotlessly clean when you arrive, but after that, it’s up to you! Don’t hesitate to ask their Residence Teams for advice or help if needed.

You can log any maintenance issues using the Concurrent App and their Residence team will be on hand to respond to requests as soon as possible!

All their student accommodation is smoke-free, so please use designated smoking areas outside the buildings or in the courtyards.

Connecting to the internet is easy – just connect your devices to the wireless network on arrival. You can also use an ethernet cable, which you can plug into the network wall socket in your room.

In partnership with endsleigh, they include free contents insurance for every student that opts to live in one of their buildings. Once you’ve registered with my endsleigh, you can instantly access your cover details and policy documents to check exactly what’s included and have the option to upgrade the level of cover if needed. Their claims team is on hand to advise whenever needed.

For health and safety reasons, they don’t allow candles, incense burners, deep fat fryers, or any electrical appliances that don’t comply with british standards and statutory regulations. They are also unable to accommodate e-scooters or any other alternatives. Please don’t bring any of these on-site.

They carry out room inspections three times a year and occasionally health and safety checks, but they’ll always give you at least 24 hours’ notice before entering your room.

All studios come with a small fridge with a freezer compartment.

Sorry, but they don’t allow rice cookers or electric pressure cookers – their high voltage can be dangerous.

They don’t offer airport pick-up services, but their locations have great transport links with buses, trains, and taxi services available. If you need help organising your transport then feel free to reach out to the your residence team.

They may have tenancy takeover options available, but it’s best to contact their residence teams for the most up-to-date information.

Yes, your room will be inspected at least three times during your tenancy for maintenance checks. Any maintenance issues, damage, or missing items will be logged and addressed accordingly. After each visit, you will be informed of any issues found, and if there will be any charges for correcting them.

No, you don’t need to vacate your room during the holiday breaks. Your room is yours for the entire duration of your tenancy, and you only need to move out at the end of the agreement.

You can book your room for the entire year (51 weeks) or opt for a shorter tenancy where available and extend it for the summer period. Get in touch with the residence team at your chosen location for more information.

They take the protection of their clients’ money seriously, and as such, the property management are members of The Propertymark Client Money Protection Scheme. You can find out more about the rules of the scheme here.

A small double bed, also known as a 3/4 size bed, measures approximately 120cm wide x 190cm long.

Depending on your location, your post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. You can receive larger parcels at reception, but unfortunately they can’t accept liability for any loss or damage.

Most of their buildings don’t have allocated visitor parking, but there are nearby locations for you to park. Contact the Residence Team at your chosen location for more information.

There are on-site laundries with washers and dryers at all their locations. You can pay for these via an app on a pay as you go basis.