Their standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

What time can I move in from?

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let them know and they will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Can I smoke in my room?

There are usually outside areas for you to smoke with ashtrays provided.

There is loud music playing above me, how do I make a complaint?

Speak to a member of staff at reception and they will ask a member of their service and safety team to come to help you.

My room is not like the website I want to move. Can I do this?

All their show flats, and the images on their website, are representative of a particular room type unless labelled otherwise however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team as there is often something they can do. Where there are other rooms available they will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.

An emergency has happened back home and I need to cancel. Can I do this?

In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

Some belongings of mine have been stolen, what should I do?

If something is stolen from inside your flat, or there has been a break-in, please contact the police and then inform the reception team. You will get a crime reference number from the police which may help you to recover the cost of the items, depending on your insurance cover. The police will usually contact them to obtain the cctv footage from their security and safety teams to assist them in any criminal matter.

Can I get a mini-fridge for my room?

In most properties you can bring small appliances for use in your room, but you will be solely responsible for any risk associated with them.

What is my internet speed? How do I upgrade?

In most of their properties your wireless connection speed will be 25mb. There is the option of upgrading online to 32mb. You can even choose to do this for a month at a time.

What happens if I fail my exams during my stay? Do I have to leave?

If you leave university during your stay with them you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.

Car park is ther for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.

I have no hot water. What do I do?

You just need to raise a maintenance request form via the my account section. Once logged, the form will go directly to their maintenance team. Issues are rated on severity, so if it is a busy time please bear with them as it may take slightly longer for them to get to you than usual.

Why are my windows restricted?

Your window may have a restricting device that limits how far it opens. Its there for your safety so its important that you don't disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. They check all the windows and their fittings regularly, to make sure they are all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.

Each city has dedicated managers for all their properties; you should be able to find out your manager's name by speaking to the staff at reception. The manager may not always be in your building as they may manage several properties.

How can I pay my rent?

You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on make a payment.

What does the insurance cover?

You can find out what your insurance includes by viewing the insurance certificate on their website. Some items are not included in their standard package - this includes accidental damage to items in your rooms, and loss or damage to personal items when you are outside your property. Laptops and tablets, mobile phones and bicycles are not covered in the standard policy, however you can upgrade your policy so that your laptop, phone, tablet and other gadgets are covered, wherever you and your gadgets are, and this also includes a laptop and mobile phone replacement within 24 hours (one working day) of your claim being approved. You can add this upgrade for a small cost at any time during your stay.

Where do I leave my keys?

You will be supplied with a check out envelope please complete the front of the envelope with your name, room number and future address and leave it at reception. If the address where your deposit cheque needs to be sent has changed, then please also let them know on this envelope. If you need another envelope, please see your reception team.

What happens if I check out and nobody is at reception?

If reception is not open, look for a fast check out key drop box where you can leave your check out envelope.

Can I leave my belongings in my room?

Not unless you have booked to continue staying with them in your room and have a valid tenancy. Anything that is left once you have checked out will be removed as they have to get the room ready for the next tenant. A charge may apply if they have to remove any leftover belongings, so please remember to clear everything out when you leave.

Can I leave things in my room if have rebooked for next year?

If you have a valid tenancy covering the time period, then yes you can. They just ask you to label any items in shared areas to confirm that they belong to you and not to someone else who has already checked out. This will help their cleaners. If your booking finishes in june or july and your next tenancy starts in september, you will need to arrange a summer short stay tenancy to bridge the gap. If you do not have a valid tenancy for the summer months, you will need to move everything out of your room and shared areas as someone else could be occupying the flat immediately after you leave.

Whats the latest time I can check out?

This varies depending on your property so check with a team member at reception well in advance of your check-out date. It is likely that the latest time will be 12:00pm on the last day of your tenancy.

Can I stay an extra day?

This depends on your room and property, so please speak to the reception team regarding extending your stay.

When will I get my deposit back?

If you are staying in england, you will get your deposit back in the form of a cheque, sent to your home address, within 14 days after your tenancy end date. If you are staying in scotland, mydeposits scotland will have emailed you a unique release code at the start of your stay. You need this at the end of your tenancy to authorise the return of your deposit. Your property contacts mydeposits scotland at the end of your tenancy to confirm that you have checked out of your accommodation and advise on the deposit amount due to be refunded to you. This will be the full deposit minus any charges applied after your room has been inspected, or if your tenancy account has any outstanding balance due. Mydeposits scotland will email to tell you that they have started the release process. You have 30 working days from the date of this email to respond to the deposit release request. You will need to enter your release code to access any refund. If you do not respond within this timeframe, mydeposits scotland will return the deposit amount they have advised as due following your check out.

I forgot to put on the inventory that there was some damage when I moved in. Will I be charged?

Possibly yes, this is to be fair and consistent with their approach

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Mercury Point, Southampton

Duke St, Southampton, SO14 3ET, United KingdomView Distance From Universities

1Offer

Laundry Facilities

Flexible Tenancy

bills included

From £134/week

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Limited Time Offers

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Mercury Point is one of the most popular student accommodation in Southampton City Centre, providing students with a truly exceptional experience. Present near the River Itchen, you will find a wide range of stylish studios and en-suite. Southampton Solent University is at a 4-minute distance and University of Southampton is also in the close distance to the property that makes it a great student housing in Southampton.

Features

Mercury Point (formerly Liberty Quays), which houses 562 students, is perfectly located to help you make the most of your time at university. If you choose to live here, you will have a choice of en-suite rooms and studios, all of which have their own private bathrooms. A studio is the best option if you don't want to share a kitchen and living space with other people. The staff here is very accommodating and helpful, in addition to the amazing amenities that are included in the bills. The 24-hour assistance ensures that you have a comfortable student life. Your stay will be safe and secure thanks to security services and CCTV.

Location and What's Hot?

Mercury Point, located just a few streets from the city centre, is an excellent starting point for exploring Southampton. If you enjoy shopping or dining at one of your favourite restaurant chains, West Quay Shopping Centre is the place to be, while pubs, bars, and clubs can be found throughout the city centre and the Cultural Quarter. For something a little more relaxed, take a relaxing walk to the Marina, which is only 10 minutes away.

Commute

Furthermore, you can take a 5-minute walk to Richmond Street or catch a bus from Terminus Terrence, which is only a short walk away from the student housing, and Freedom Cabs and Cab My Ride Service are also available nearby.

Common Amenities

Laundry facilities

Bike storage

Outdoor space

Car parking on site (extra charge

On-site Residence Team

On-site Housekeeping and Maintenance Teams

Vending machine

Room Amenities

Personal contents insurance included

Bedside table

Curtains

Cooking hobs

Desk Chair

Full length mirror

Oven

Dustpan and brush

Microwave

Vacuum cleaner

Ventilation system

Shower

Toilet

Bills Included

Wifi

Water

Electricity

Heating

Safety and Security

CCTV

24 hrs security

Room Types

Premium Range 2 Ensuite

£134/week/person

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms1

Bathrooms1

Deposit£250

Room Facilities

4ft double bed

Under bed storage

Furniture

Heating

TV point

Feel at home in your en-suite room, which has a private shower room with sink and toilet, a comfortable bed and a large Wi-Fi connected study area. As well as a wardrobe, you'll find storage space under your bed and shelves and drawers to store your belongings. Your shared fitted kitchen and living area is an ideal space to relax with your flatmates.

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SOLD OUT

Duration:41 week

Move in:9 Sep, 2023

£134/week

Looking to book this unit? Join Waitlist

Premium Range 1 Ensuite

£145/week/person

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms1

Bathrooms1

Area13 sqm

Deposit£250

Room Facilities

Single or 4ft double bed

Desk chair

Under bed storage

Full length mirror

Bedroom bin

Wardrobe

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7 Images

Videos

SOLD OUT

Duration:41 week

Move in:9 Sep, 2023

£145/week

Looking to book this unit? Join Waitlist

Cancellation Details

Cooling Off Period

Free booking cancellation in stipulated time

No Visa No Pay

Free Cancellation if student visa is not secured

No Place No Pay

Cancellation policy if admission not confirmed

Replacement Tenant Found

Find the replacement tenant and easily cancel your booking

Payment Details

Booking Deposit

Secure booking with this amount

Payment Instalment Plan

Flexible payment terms

Mode Of Payment

Payment via easy transaction modes

Mercury Point, Southampton

Features

Location and What's Hot?

Commute

Room Types

Premium Range 2 Ensuite

Premium Range 1 Ensuite

Cancellation Details

Payment Details

Frequently Asked Questions

Can I move in early?

What do I need to bring with me to check in?

Can my family/friends stay for a few nights after dropping me off?

How do I collect my key?

I have been given a time slot but I might miss it?

Can I have post delivered to site even though I am not there yet?

How can I get directions to the property?

How can I get from the train station/airport to the property?

Location