True Birmingham, Birmingham

They have a closed Facebook group set up for each of our true locations – the best place to find the answer to this question is to join as soon as your booking is secured and start socialising with your new housemates!

If you would like to pay in either 4, 11 or 12 instalments, they do require a UK guarantor. If you are unable to provide a UK guarantor, then please get in touch with us to discuss your options.

They accept all full time students over the age of 18.

You can cancel for free if… You fail to get the results to attend the university you selected Your VISA is declined You choose to move to another university in a city where they are yet to have accommodation  T&Cs Apply There is a 48-hour cooling-off period once the Tenancy Agreement has been signed, after which the Tenancy Agreement is legally binding. This applies to all 22/23 contracts.   In some cases, they will cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion. The true guarantee only covers your booking prior to check-in, once you have moved into a true accommodation - you are no longer able to cancel your booking for the reasons stated above.

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included. You are responsible for the purchase of a TV license if you intend to watch or record live terrestrial TV programmers or use BBC player, even if you have been provided with a TV.

Please come and talk to us, they know it can be stressful to manage your finances when studying and our team will be able to help if you are prompt in letting us know.  they will always work with you to find the best way for you to pay your rent. 

You will be required to pay interest at the rate of 3% above the base rate of Bank of England (calculated on a daily basis) on the unpaid amount of any sum due to which is not received within 14 days of the due date (whether demanded or not and without prejudice to any other remedy) for the period beginning on the due date until the date it is received in cleared funds inclusive of both dates. 

At present they are unable to accept cash payments. Our preferred payment method is via a card transaction through our online portal. It’s 100% safe and secure. they also accept bank transfers – you can find our details through your true account.

true has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7. Our on-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day. Outside of these hours they also have a team of ambassadors on call for guests. they also have a highly skilled maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure.  While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far they can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.

The real question is what isn't there to do at true! Here are just a few of the ways in which they give our residents a truly unforgettable experience during their stay: Weekly events calendar  Gym with class timetable and personal training Picture house with regular movie nights and presentations Social lounges with ping pong, pool and table football Private dining rooms Gaming areas Away Day true Trips Skills Workshops from Industry Experts.

Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what they get up to.  

Unfortunately not however they do have dog therapy workshops for those who miss their pets.

they make every effort to ensure that our accommodation is accessible for all and they will always do everything we can to find you suitable accommodation. All true buildings have step-free/level access. Adaptations can be made to our studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. they can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

Some of our sites have additional guest parking available, to check this please check the facilities section on the location pages. All our developments are in great city centre locations that are close to the University and have great links to public transport so they hope this reduces your need to have a car on site.

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But they advise booking early to ensure rooms are available.

true is committed to delivering great service at all times. However, they accept that there may be times when they don’t get things right first time. If you wish to make a complaint, please take a look at our complaints policy to follow the correct procedure.

Yes of course. true is your home, so you can have guests staying over from time to time but they do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. they ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer term requests, please discuss this with the accommodations General Manager. they ask that you respect your fellow residents as you are responsible for the behaviour of any guests you bring to true. If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections.

Yes, there is! they have free superfast WiFi around the building, which allows you to stay connected no matter where you are at true. The speed of wireless connectivity is up to 50mgb per device, and up to 100mgb for wired connectivity. 

Here at true, they pay for all TV licences in the shared areas, so this includes our shared kitchens/lounges and our TV's in social spaces. If you wish to use the TV in your room to watch Freeview channels or on demand services, then you will need to purchase your own TV licence, you can do this via TV Licence - TV Licensing ™.

True takes safety seriously. they have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind. Our Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is your studies.

true has a dedicated caretaker team to respond to and solve your maintenance issues. they respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

No. As per your tenancy agreement, it is not permitted to smoke inside any  building. There are designated smoking areas which you are welcome to use.

If you are an international student coming from abroad, they recommend buying a UK SIM card for your phone to help keep bill costs down.  There are two options you can choose from if you are looking to set up your phone here in the UK.  Pay-as-you-go - This is the easier option as most phone providers offer SIM cards that allow you to top your phone up as and when you need too Contracts - If you haven’t lived in the UK, starting a contract may prove more difficult but there are a range of providers who offer different deals so shop around before making a decision.  Here are some UK phone providers to help you get started, however talk to any of our staff who will be able to help: EE O2 - As an O2 customer you can receive priority tickets to gigs and events across the UK Vodafone Three.

Of course!they love having our guests’ friends and family come to visit us. At the moment, though, due to Covid-19 legislation, there are local restrictions on visiting other households so please check with our management team to check what's possible.
 

They pride ourselves on providing a safe and supportive environment for your son or daughter, and our teams are trained in first aid and mental health awareness, and actively encourage healthy lifestyles through our calendar of social events and activities. If you ever have concern for your child, they are here to listen and provide help in any way they can.
 

Help your son/daughter pack for university with our easy packing checklist. This outlines all of the useful bits and bobs they will need to make their room feel like their home away from home. Rest assured that they provide complimentary contents insurance, find out more about what's covered.
They understand that your son/daughter may also feel nervous meeting new people, so they create a Facebook Group for each of our developments, so they can 'virtually' meet their new flatmates before arriving. they also provide regular events and updates on these groups throughout the academic year, helping to build the anticipation.

All of our  accommodations have CCTV and are only accessible with a secure fob, while each and every room has its own individual locking system. Our true team are also ready and prepared to support you 24-hours per day no matter how big or small the incident may be.
I'm worried about my son/daughters wellbeingMental health and wellbeing is so important to us. Whilst living with us, your son/daughter will be surrounded with amazing opportunities and experiences that boost their wellbeing, personal network and life-skills. And they hope to make them feel energised, connected and inspired. They also work with Dr Dominique Thompson from Buzz Consulting, she’s an expert in student mental health and works with us to improve our student’s wellbeing. Whilst they cannot provide counselling for students, they can refer them to a specialist for further support. 

Of course, our properties are open 24/7 and we always have somebody at the Welcome Hub to greet you.

Our Management will help guide you through the necessary steps to complete the onboarding process and confirm your bookings, if you have more than one reservation.

Our Management shows you what your guarantor needs to do to complete their section, allowing you to pay your rent in instalments.

Please note, for your guarantor to be approved, they must provide us with valid ID and proof of address in the form of a utility bill dated within the past 3 months.

As you are in a tenancy agreement with us, we will use you as the first point of contact and contact you directly. We will only contact your guarantor if there is a delay in payment or we have concerns over the terms of your tenancy agreement being followed. If you have specifically given consent or stated otherwise, we will of course follow your preferences and provide your chosen person with the right information.

You can book directly with Management using our website. In order for the booking to be confirmed, all required documents must be returned including guarantor agreement, tenancy agreement and provision for your rent payments. A booking will only be confirmed by Management once the On boarding process is complete and all the necessary documentation has been supplied.