Castle Gate Haus, Nottingham

What payments do I need to make when applying?

When applying to live with us there are no fees to pay.  Making it easier for you to book your perfect room.

When do I pay my tenancy deposit?

Once you have applied, our Sales Team will look through your application, check to find you the best room available and send you a Room Offer email.

Once you have agreed to our AST you will be asked to pay a tenancy deposit, so please have your bank card to hand when accepting your room offer.  The total tenancy deposit to pay for your room is 200 except for those tenants accepting a room with us at Castle Gate Haus where you are required to pay a 300 deposit.

Is my deposit protected?

Once you have paid your tenancy deposit we have 30 days to protect this under a Tenancy Deposit Scheme. The scheme that we use is called My Deposits.

How do we allocate rooms?

Once you have applied, our Sales Team will look through your application, check to find you the best room available and send you a Room Offer email. Please note that although we will always try to meet your preferences we cant guarantee that we can meet them all.

What is a guarantor? Do I need one?

If youre paying ahead for the full year, you dont have to provide a UK guarantor.

However, if you wish to pay your rent in instalments, you will need a UK-based guarantor who is working full-time. Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.

If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK.  To find out more, visit Housing Hand

Is the student population diverse?

Here, we embrace equality and diversity. We promote a culture of equality and fairness for all and ensure our employees are aware of the Equality and Diversity Policy, and their responsibilities under it towards our students and their visitors. We want to make a home for our students that is free from discrimination, harassment, victimisation and bullying.

Can I live with my friends or specify preferences for my flatmates?

Of course! Just state your friends names on your application, with them doing the same too. You can also say if you have a preferred gender or year of study for your flatmates. Well try our best to meet your preferences but its not always guaranteed, and is subject to availability.

Can I live with you? Do you accept students in different years of study?

To stay with us, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college. You can book with us whether you hold a conditional or unconditional offer. However, please be aware of our cancellation policy prior to booking should your place at university not be confirmed.

Can I view the accommodation before applying?

Of course! In fact we encourage you to come and have a look around. We may not be able to show you your exact room, but you can see the show flats we have available at each site. All you need to do is call the Sales Team on 0161 200 5560 or use our online viewing form here. We also have lots of pictures and even 360 degree photos of different rooms on our website as we understand our students are from all around the world and its not always easy to visit the site!

Can you tell me whats in the contract I would be signing?

When accepting a room you will need to sign an AST (assured shorthold tenancy). 

How and when do I pay my rent?

We offer two rent method options: Option 1 Full Payment Pay in full by the 1st of August and get money off your rent! 2% discount Manchester, Liverpool, Bristol and Nottingham, and 5% discount- Newcastle. Option 2 Pay in 4 Instalments Pay in August, September, January and April you can view the exact payment dates in your contract. If your paying your rent using your student loan, then Option 2 may be best for you. To apply to pay in instalments, you must provide a U.K based guarantor in full time employment.

How can I find out who I'm living with?

We unfortunately cant give out names but you can find out who is living at your site on our Facebook and Twitter pages.

Can I change my contract once I've signed it?

If you want to change things like your room type, contract length or anything else, just get in touch with us. We can then let you know if your request is possible, and if so, what the next steps would be.

Can I bring my pet?

Youll unfortunately have to leave your beloved animals at home we have a no pet policy across all of our sites.

What is included in my rent?

All inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!

When can I move in?

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If youre unsure of when your contract starts, your contract can be viewed in your portal accounts Messages section. If you wish to move in early please contact us.

Can I store luggage at my site?

Due to us getting your room ready for when you arrive, we will not be able to store any luggage. You will be able to move your belongings into your room once you have collected your keys.

Are there any documents I need to bring with me?

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team. Other than that, you will need to bring a form of photo ID with you so you can collect your keys we just need to know were handing them out to the correct person!

What if i'm arriving out of office hours?

If you think that youll be arriving out of office hours, you will need to speak to your site team their contact details will be listed in the arrival pack youll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site directly about it.

Where do I get my keys from?

You will collect your keys from your sites reception, unless otherwise stated by your site or Sales team.

Can I park my car when unloading my things?

We do have car parks at most of our sites but to find out if your site does include one, please contact the office on 0161 200 5560. On contract start dates, parking your car is free parking at any other time will incur a charge. Please contact your site team for full costs and details.

How do I get from the airport to your site?

Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:

MSV: The nearest train station is Oxford Road, a 5-minute walk from us.

MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.

Cathedral Campus: The closest train station is Liverpool Lime Street. From there, were a 5-minute taxi ride away.

Castle Gate: Nottingham train station is just a 10 minute walk away.

Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site

Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outisde which will take 10 minutes

What can I expect when checking in?

It will be busy, so please be patient with us. Well try to keep the queues short as we check everyone in. To keep you going, there will be light refreshments in all site receptions.

For a quicker check-in, let us know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure our sites are staffed correctly.

Top Tip: make sure you dont unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

I want to leave before my contract ends. What shall I do?

If youre looking to move out before your contract ends, please read through our cancellation policy. It will outline what you need to do next.

Can I stay at my site until my contract end date?

Yes, of course you can! All students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.

Can I store my belongings in my room over summer?

If you have a summer booking with us and we have received your payment and signed contract, then you can keep your items in your room throughout the summer. We dont allow student to leave items in their rooms over the summer if they have not confirmed a summer stay with us. Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.

Do I get my deposit back?

For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check-in. All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.

Do I have to pay for damages?

We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy). We dont charge for fair wear and tearof our properties or fixtures. However, if something gets damaged through abuse or misuse, well repair or replace the item and will charge for doing so. The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guests behaviour will be charged to the respective tenant. If theres a charge that applies to the shared area within a flat and were unable to establish the responsibility, the charge will be shared between all of the flats tenants. All charges will be applied to your account and payment will be due within 30 days of this date. 

Do you make exceptions in special circumstances?

If you are a 1st year student and you havent got the required grades for your University, you will be released from your contract provided we receive a cancellation request within 48 hours of your results being published. You will also need to provide supporting evidence from UCAS or your University.

Any application/booking fee paid will not be refunded back to you, however any rent payments made will be refunded in full.