Crown House, Brighton

Property full termination policy is within your online account.
You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). Property will refund the full security deposit.
Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.
If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable to Property and are able to re-let the room. The replacement tenant must be over the age of 18 and a have the necessary student status (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let we will refund your deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract.

When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. Property will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.
If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.
You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.
If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement.
You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and property will release you from the contract without penalty and refund the deposit paid.
You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
a written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
a written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided property are satisfied, will cancel your agreement and refund your deposit in full.

To book a room, create an online account and select ‘book now’. You can choose the property, your room and the required tenancy length, then pay your deposit and accept the room offer within a few minutes.

Property do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

If you turn 18 in the first semester of university, Accommodation can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it.
Team can accept under 18s in some of properties subject to property Policy for Students under the Age of 18.

You must be a full-time student to live with us. You can book with us whether you have a conditional or unconditional offer. However, please be aware of property cancellation policy prior to booking should your place at university not yet be confirmed.

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

No pets of any kind are permitted at Property, except registered assistance dogs.

If you are applying to live with friends, please ensure that you follow property ‘create application’ link online, list the friends that you would like to live with and team will then contact them and make the arrangements for you!

If you follow the ‘book now’ process you can select the room of your choice or you can make special requests within the ‘create application’ route which will do team best to accommodate, however all requests and subject to availability and conditions.

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online.
Should your new room be more expensive, then you and your Guarantor shall be liable for the higher rent from the date you are given access to it.

Yes, Property summer bookings usually open around March. Keep a look out for pricing and information or contact the property team.

Student room is yours for the full contract period and you don’t need to move out during academic breaks.

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

If you wish to arrive earlier than your contract start date, you need to email or call the team.If early arrival is possible your contract will be adjusted and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

Contents insurance is included at some properties which will be specified in your tenancy agreement.

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate which your university will be able to arrange.
If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

When you accept your room offer, you’ll be given two options:
To pay your rent in full
To pay your rent in instalments spread throughout the year
You can choose whichever is most convenient for you.

All utility bills such as gas, electricity, water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.
All of our properties offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy
For information on the speed of your internet connection, please ask your Property Team for more information.
*a one off connection fee may apply dependent on property. Please see your property page and your tenancy agreement for more information.
** the internet speed is the maximum stated speed available into the property.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

If you are unable to provide your own UK Guarantor, team recommend the service of Housing Hand you can find further information, prices. This does not apply if staying at Aspen. Property do not accept YourGuarantor.com.

To be a guarantor you must:
Be resident in the UK for a minimum of 1 year
Be over 21 years of age
Be a homeowner or in full time employment)
Provide a copy of photographic identification, such as a passport, driving licence or ID badge
Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

You can pay your rent either online by logging in to your student account by bank transfer or by credit or debit card over the phone.
Your bank may charge you a fee to make an international payment so please make sure you check their terms and conditions first.

If you wish to pay your rent in instalments, you will need a UK guarantor.

Propertymay be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

Weekly rent payments are not available, however property offers a number of instalment options for students to pay their rent.

All discounts offered will be deducted off your final instalment of rent.

You can book a viewing using our online viewing tool or by contacting the sales team.

Please use the link on the viewing confirmation email or contact the sales team.

Yes, you can book rooms online using the Book now option, which only takes around five minutes.

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by our current residents.

Property offer a Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time.

Deposits vary by property and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.
The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.
All deposits are secured with a deposit protection scheme, such as the Deposit Protection Service or Letting Protection Scotland. You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit. Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by property Should you have any queries regarding your deposit repayment ID, you should contact the deposit protection scheme directly. Please note if you ask for your deposit to be repaid to a non-UK bank account, bank charges will apply.