Kaplan Living Bournemouth, Bournemouth

In the accommodation portal, simply select your start date and choose your room from the available options. In order to book your room, you’ll first need to accept your offer to study. If you indicated on your application form that you are interested in Kaplan-arranged accommodation, you should be able to access the Living accommodation portal through your Student Account. If you have any problems accessing the portal, please email

They can accommodate group bookings large or small — just contact them outlining your requirements and They’ll work on your customised package.

Yes. Simply give them the names of your friends when you book and they’ll allocate your rooms together if they can. You will need to all book the same room type and contract length.

Yes, they have several residences which accept students under 18. In fact, you’ll even benefit from Living Special Support, an enhanced wellbeing and support package.

If you wish to make any changes to your booking, please contact their Central Accommodation Team. They will always make every effort to accommodate your wishes but all changes are subject to room availability

Once you have accepted your study offer, you can apply for accommodation directly through the University.

As well as your belongings, you will need to bring a form of photo ID, such as a passport, to confirm your identity so they can issue your room key.

In order to check in, you must complete all stages of the booking process, including providing identity documents and making any required rent payments. They will then contact you to make arrangements for check-in and let you know any relevant travel information. This will help to ensure you have the best possible experience upon moving in.

You can move in any time from the first day of your accommodation agreement. If you need to move in early, please contact their Central Accommodation Team and they will be able to advise if this is possible. There will be an additional weekly charge for any early check-ins.

They provide all students with an inventory to complete and return to the residence team when you move in. This is used to inform the team of the condition of your room and of any issues you wish to report. When you move out, it will also be used to determine if any damage has been caused that you may be held liable for.

Yes, please keep them informed if your plans change. You can find contact details for each residence on the residence page.

Room change requests after moving in may be possible but are dependant on availability and subject to their terms and conditions. Please contact the Central Accommodation Team to discuss any changes.

Yes, extensions are possible but dependant on room availability. You may be asked to move to another room if you wish to extend. Please contact the Central Accommodation Team to discuss your requirements.

Prior to moving out you may be asked to arrange an end-of-tenancy room inspection with the residence team. On the day of your departure, please remove all your belongings from your bedroom and the communal kitchen and place any waste in the bins provided. Once your room is clear and clean, please hand your key in at reception to sign out.

When you complete the booking process you’ll receive an email containing a handy Welcome Handbook with lots of information about your new home.

Most of their residences have keyless entry systems operated via your mobile phone. If you for any reason you require a physical access fob, you may be charged for a replacement if you lose it.

Most of their residences have 24-hour reception teams. The reception may be unattended occasionally during the night if the team member on duty is elsewhere in the building.

Yes, free, high-speed internet is included in your contract.
You can enjoy a wired* connection of up to 100 Mb/s, provided by Ask4. Internet access is available throughout the building, and you may register up to 10 separate devices. Please note: you’ll need to bring your own ethernet cable in order to use the wired connections. Wifi is available throughout all Living residences.
You can also add extra services to your Ask4 account for an additional fee. For a one-off payment of £15, you can register an additional 4 devices (up to a total of 14). If you wish to back-up your work on the cloud, you can purchase unlimited storage, also for a one-off payment of £15.
*Wired internet connection not currently available at Living Glasgow – Argyle Street; Wifi is provided throughout the building instead with an average attainable speed of 92Mb/s.

Residents are welcome to bring a television set, but you will be responsible for buying your own TV licence as the residence does not provide this.

They know that accidents happen, so Living has you covered. They work with Endsleigh Insurance to provide you with contents insurance. You can download the Endsleigh app to check your level of cover, and can submit a claim using the claim form.

In most cases this will be possible, but please check with your residence reception team to find out the process.

Maintenance issues can be reported to the residence’s friendly reception team.

Most residences do allow occasional guests to stay overnight, but for safety reasons, guests will typically need to be 18 or over and to sign in at reception. You will be personally responsible for the conduct of any visitors you are permitted to have stay while they are on site.

If you are unable to pay your rent in time due to delays with your student loan or any other reason, please contact us as soon as possible for guidance.

At most residences, you’ll be able to add a regular room cleaning to your booking as an optional extra.

The Student Assistance Programme is confidential support and advice line that is free to all residences. You can call them at any time to discuss any problems you may be having, or take advantage of the many wellbeing resources available for free on their app. You can find more details on their support page.

There are many ways you can access wellbeing support at their residences. You can call the free Student Assistance Programme advice line, or, if you’d prefer to speak to someone in person, there will always be a friendly face on the residence reception team for you to talk to. Finally, they also offer a premium support service, Living Special Support in many of their residences. You can learn more on theirstudent support page.

All of their residences have accessible rooms available. Please just let them know your requirements when you apply. If you have a disability or medical condition that requires their support, please contact them so they can discuss your needs.

You can rest assured their residences are following all appropriate safety guidelines, such as sanitising stations and frequent cleaning of communal areas.

If you feel unwell, you should speak to a member of the residence team who can offer guidance and help you to make a doctor’s appointment if necessary.

If your visa application is unsuccessful, please send a copy of your visa refusal documents (or other evidence) to your Admissions Adviser for review. A decision will then be made regarding eligibility for refund in line with the company’s terms and conditions.

The UK currently does not require new arrivals to self-isolate, but please check the government website before you travel for the most up-to-date advice.

If you are a Pathways student, your first instalment of rent and all further payments can be paid online using their on online payment portal, accessed via your Student Account. All other students can use the Flywire payment portal. You do not need a UK bank account to use the online portal or Flywire, but they advise you set one up when you arrive in the UK — your residence team can help you with this.

They advise that you bring suitable clothing: the average temperature in the UK is around 20 degrees celsius in summer and between -3 and 10 degrees in winter. You’ll also need a laptop, electrical adaptor, UK currency and any medicine you take. You will also need to bring a number of documents with you for enrolment and entry to the UK — you can find the list in the pre-arrival guide they’ll send you.

When you have accepted your study offer, you can apply for accommodation directly through the University during their application period.

Yes! All residents have access to comfortable social lounges where you can relax with your new friends. They also run social events and activities all year round — you can find out more on their student life page.