I am a student continuing my course online and I live in my Kapan Residences in the UK. Can I cancel my booking and am I entitled to a refund?

If you have moved into your student room, you are required to adhere to the terms of your tenancy, which include the payment of your rent until the end of the contract period. If you have not yet moved into your student room, they will allow you to defer the start of your booking to 14 days prior to face-to-face teaching of your course commencing.

Will the reception team still accept my parcels and deliveries?

They will support you as much as they can to ensure that you are able to receive deliveries. If you are not self-isolating, they kindly ask that you keep deliveries to a minimum in consideration of other residents who might need more help. If you are in self-isolation, the on-site teams will sign for food deliveries and assist in delivering items to your door, to make this period as comfortable as possible for you. Please note that all items and associated delivery charges are at students expense.

How can I report a maintenance issue if I am self-isolating?

If you have something that needs their attention, please report it to reception by using the QR code on the back of your bedroom door. Theyll do everything they can to resolve the matter as soon as possible if it is urgent, or at the end of your self-isolation period if it is not.

I am going home who do I need to inform?

If you do decide to leave, please inform your residence team of your departure date and arrange for your key to be handed back and your belongings removed from your room. Due to social distancing measures, you must remove your belongings yourself, however 1 non-resident who lives in your family household will be allowed into the building to assist you. This visitor must be confirmed with the residence team prior to arrival and will be required to wear adequate PPE before access to the residence will be permitted. you with still be liable for your rent, as per the Kaplan cancellation policy, until you find a new student to replace you.

Will I be able to get a refund if I have returned home?

If you have moved out of your student room, you are still required to adhere to the terms of your tenancy agreement, which include the payment of your rent until the end of the contract period.

I have returned home but left my belongings in my room, should I return to collect them?

You may leave your belongings in your room for the length of your tenancy. They cannot store any belongings after the end of your tenancy. It is your responsibility to arrange for your belongings to be collected before the end of your tenancy agreement. Any belongings left in your room at the end of your tenancy will need to be disposed of.

I am planning to start my course in January, can I book a room at this stage and what happens if I then cant travel?

You are welcome to book a room for your course start date in January. If you are then unable to travel due to COVID-19 restrictions, they will defer your booking start date to 14 days prior to when face-to-face teaching at your university is confirmed. You will not be liable for rent prior to the start date of the tenancy.

Can I cancel my upcoming booking?

They encourage students to continue to make bookings. If face-to-face teaching is not in place at the start of your tenancy, your booking will be deferred to 14 days prior to the date face-to-face teaching is expected to resume. Until this decision is made by the universities our standard cancellation policy will apply.

I am going home can I leave my belongings in my room? And when may I come back?

They completely understand that you may wish to go back to your home address or country at this time of uncertainty. If you do choose to leave and confirm you can return prior to the end date of your tenancy contract, then yes, you can leave your belongings in your room. However, if you cannot confirm you will return, then they advise that you remove all your belongings at the same time. They cannot store any belongings after the end of your tenancy. It is your responsibility to arrange for your belongings to be collected before the end of your tenancy agreement. Any belongings left in your room at the end of your tenancy will need to be disposed of.

How do I book accommodation for a group of students?

We can accommodate group bookings large or small — just contact us outlining your requirements and we’ll work on your customised package.

Can I book with friends?

Yes. Simply give us the names of your friends when you book and we’ll allocate your rooms together if we can. You will need to all book the same room type and contract length.

I 'm under 18- Can I book accommodation?

Yes, we have several residences which accept students under 18.

Can I change my booking?

If you wish to make any changes to your booking, please contact our Central Accommodation Team. We will always make every effort to accommodate your wishes but all changes are subject to room availability and our booking terms and conditions.

What do I need to bring with me to check-in ?

As well as your belongings, you will need to bring a form of photo ID, such as a passport, to confirm your identity so we can issue your room key.

What is the check-in process?

In order to check in, you must complete all stages of the booking process, including providing identity documents and making any required rent payments. We will then contact you to make arrangements for check-in and let you know any relevant travel information. This will help to ensure you have the best possible experience upon moving in.

You can move in any time from the first day of your accommodation agreement. If you need to move in early, please contact our Central Accommodation Team and they will be able to advise if this is possible. There will be an additional weekly charge for any early check-ins.

I am going to be late checking in- do I need to let u know?

Yes, please keep us informed if your plans change. You can find contact details for each residence on the residence page.

Can I change or upgrade my room after moving in ?

Room change requests after moving in may be possible but are dependent on availability and subject to our terms and conditions. Please contact the Central Accommodation Team to discuss any changes.

Can I extend my stay beyond my contract end date?

Yes, extensions are possible but dependant on room availability. You may be asked to move to another room if you wish to extend. Please contact the Central Accommodation Team to discuss your requirements.

Prior to moving out you may be asked to arrange an end-of-tenancy room inspection with the residence team. On the day of your departure, please remove all your belongings from your bedroom and the communal kitchen and place any waste in the bins provided. Once your room is clear and clean, please hand your key in at reception to sign out.

What happens if I lose my keys ? Will I be charged?

Most of our residences have keyless entry systems operated via your mobile phone. If you for any reason you require a physical access fob, you may be charged for a replacement if you lose it.

What are the reception open hours?

Most of our residences have 24-hour reception teams. The reception may be unattended occasionally during the night if the team member on duty is elsewhere in the building.

Is internet provided free at the accommodation?

Yes, free, high-speed internet is included in your contract. You can enjoy a wired* or wireless connection of up to 100 Mb/s, provided by Ask4. Internet access is available throughout the building, and you may register up to 10 separate devices. Please note: you’ll need to bring your own ethernet cable in order to use the wired connections. You can also add extra services to your Ask4 account for an additional fee. For a one-off payment of £15, you can register an additional 4 devices (up to a total of 14). If you wish to back-up your work on the cloud, you can purchase unlimited storage, also for a one-off payment of £15. *Wired internet connection not currently available at Kaplan Living Glasgow – Argyle Street; wifi is provided throughout the building instead.

Can I bring my own TV?

Residents are welcome to bring a television set, but you will be responsible for buying your own TV licence as the residence does not provide this.

Do I need to buy contents Insurance?

We know that accidents happen, so Kaplan Living has you covered. We work with Endsleigh Insurance to provide you with contents insurance. You can download the Endsleigh app to check your level of cover, and can submit a claim using the claim form.

Can I order parcels to the residence?

In most cases this will be possible, but please check with your residence reception team to find out the process.

What do I do if I can't pay my rent?

If you are unable to pay your rent in time due to delays with your student loan or any other reason, please contact us as soon as possible for guidance.

Can I hire a cleaning service?

At most residences, you’ll be able to add a regular room cleaning to your booking as an optional extra.

Is there a laundry service available?

Yes, all residents will have access to a laundry room where you can wash your clothes for a fee.

Unfortunately, you cannot bring pets, however we have an additional policy regarding assistance and therapy animals.

What if I have a disability or medical condition?

All of our residences have accessible rooms available. Please just let us know your requirements when you apply. If you have a disability or medical condition that requires our support, please contact us so we can discuss your needs.

what safety measures are in place?

You can rest assured our residences are following all appropriate safety guidelines, such as sanitising stations and frequent cleaning of communal areas.

Kaplan Living Bournemouth

Holdenhurst Rd, Bournemouth, BH8 8GN, United KingdomView Distance From Universities

laundry facility

game room

study area

From £140/week/person

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Videos

3D View

Kaplan Living is a student accommodation in Bournemouth that has been specially designed to meet student needs. This property offers en-suite and studio rooms and is only 5 minutes from Bournemouth University (Landsdowne Campus) and a 9 minute drive from Bournemouth Arts University and Bournemouth University (Talbot Campus).

Features

Kaplan Living houses modern and well furnished rooms with a double bed, study desk, wardrobes with ample storage space, private bathroom and a kitchenette. Other stunning amenities include a common room on the 12th floor with a direct view of the sea, large TV and a pool table along with a stacked game room on the 2nd floor. Common amenities like high speed free wifi and laundry facilities are also included in the rent.

Commute

Cotlands Rd is the closest bus stop to Kaplan Living and the Bournemouth train station is only 10 minutes away. Kaplan Living is in the most ideal location among student houses in Bournemouth to live a balanced, happy life.

Location and What's Hot?

Whats hotter than a Sunday beach day at the coast? Kaplan Living is situated 15 minutes away from the beach. ONeills Bournemouth is a popping pub in town that also serves the best pale ales. Felsons is another vibrant and lively pub during the weekends with live bands and DJ sets.

Common Amenities

games room

table footbal

pool table

laundry room

ping-pong

Study area

Room Amenities

Small double bed

Study desk, chair and shelving

Wardrobe

Private bathroom

Well-equipped kitchen

Wifi

Storage Space

Shelving

Sink

Toilet

Shower

Safety and Security

24 hrs security

CCTV

Secure access doors

Room Types

Classic Ensuite

£140 - £170/week

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms1

Bathrooms1

Area13 sqm

Deposit£250

Room Facilities

Small double bed

Study desk, chair and shelving

Wardrobe and storage space

Private bathroom

Well-equipped shared kitchen

A private bedroom with its own bathroom, equipped with a shower, toilet and basin.

The Classic bedroom offers you plenty of storage space, a small double bed, and a study area with a desk, chair, shelving, cupboard and pin board.

You will also have access to a spacious shared kitchen for up to 6 students, as well as a dining and sitting area.

Videos

SOLD OUT

Duration:19 week

Move in:22 Apr, 2023

£170/week

SOLD OUT

Duration:34 week

Move in:7 Jan, 2023

£152/week

SOLD OUT

Duration:27 week

Move in:25 Feb, 2023

£170/week

SOLD OUT

Duration:51 week

Move in:10 Sep, 2022

£140/week

Looking to book this unit? Join Waitlist

Deluxe Ensuite

£147 - £153/week

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms1

Bathrooms1

Area19 sqm

Deposit£250

Room Facilities

Small double bed

Study desk, chair and shelving

Wardrobe and storage space

Private bathroom

Well-equipped shared kitchen

With the same features and amenities as the Classic, Deluxe bedrooms are simply more spacious. You will also have access to a shared kitchen for up to 6 students, as well as a dining and sitting area.

SOLD OUT

Duration:41 week

Move in:10 Sep, 2022

£153/week

SOLD OUT

Duration:43 week

Move in:10 Sep, 2022

£151/week

SOLD OUT

Duration:51 week

Move in:10 Sep, 2022

£147/week

Looking to book this unit? Join Waitlist

Cancellation Details

Cooling Off Period

Free booking cancellation in stipulated time

No Visa No Pay

Free Cancellation if student visa is not secured

No Place No Pay

Cancellation policy if admission not confirmed

Extenuating Circumstances

Ongoing health issues which prevent you from travelling

Other cancellation policies

General cancellation policies & notes

Payment Details

Booking Deposit

Secure booking with this amount

Mode Of Payment

Payment via easy transaction modes

Guarantor Requirement

Guarantor requirements and policy

Kaplan Living Bournemouth

Features

Commute

Location and What's Hot?

Room Types

Classic Ensuite

Deluxe Ensuite

Cancellation Details

Payment Details

Frequently Asked Questions

Is the residence doing everything it can to protect my health and wellbeing?

Can I have visitors in my flat?

Do I have to wear a face mask when in the building?

What happens if the fire alarm goes off and I am in isolation?

What should I do if I feel unwell?

How will residence staff help me if I have to self-isolate?

What happens if my flatmate tests positive with COVID-19. Do I have to continue to share my flat with them?

How can I keep safe if a flatmate develops COVID-19?

Location