Hotwells House, Bristol

To stay with them, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college (full time is considered studying for at least 21 hours on your university/college campus). You can book with them whether you hold a conditional or unconditional offer. However, please be aware of their cancellation policy prior to booking should your place at university not be confirmed.

If you want to change things like your room type, contract length or anything else, just get in touch with them. They can then let you know if your request is possible, and if so, what the next steps would be.

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you’re unsure of when your contract starts contact them. If you wish to move in early please contact them.

Due to them getting your room ready for when you arrive, they will not be able to store any luggage at any of their property sites. You will be able to move your belongings into your room once you have collected your keys.

You need to have provided all documents to support your room booking before you can check-in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team or email them. Other than that, you will need to bring a form of photo ID with you so you can collect your keys – they just need to know they’re handing them out to the correct person!

It will be busy, so please be patient with them. They’ll try to keep the queues short as they check everyone in. To keep you going, there will be light refreshments at all site receptions. For a quicker check-in, let them know when you are coming, so they can gauge the number of students as well as the times of arrival, to ensure their sites are staffed correctly. Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

They do have car parking and bike storage at most of their sites, please call them to check if your site provides these facilities. Please note that you will need to pay to use a car park space – please contact your site team for full prices and details.

They’ll sign for your parcels at your site’s office during working hours, but your letters will be delivered to your flat/house door by Royal Mail. To check out your site’s working hours, please contact them directly. They can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for. After they sign for your parcel, you’ll receive an email notification from them– please bring along your photo ID when collecting parcels at the reception.

The communal areas of your flats are your responsibility. All landlord areas will be cleaned by them on a daily basis.

They want to make your stay with them as enjoyable as possible. Their on-site maintenance team will attend to your requests (See their repairs and maintenance policy). They don’t charge for “fair wear and tear” of their properties or fixtures. However, if something gets damaged through abuse or misuse, they’ll repair or replace the item and will charge for doing so. The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and they’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.

When using electrical equipment on your site please follow some simple rules It is your responsibility to ensure that the electrical items brought on to the site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, or are showing signs of overheating or dangerous or loose connections. On inspection, if their team finds any appliance that would be deemed unsafe, this appliance will be removed.  

* Only use electrical items purchased from the UK 

* Do not overload sockets  

* Do not leave items plugged in unattended  

* Do not use kitchen appliances in your bedroom It is your responsibility to ensure that the electrical items brought on to the site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, or are showing signs of overheating or dangerous or loose connections. On inspection, if our team finds any appliance that would be deemed unsafe, this appliance will be removed. 

Yes, of course you can! All students are allowed to stay with them until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10 am. All residents will have their room/flat inspected within 7 days of their contract end date.

If you have a summer booking with them and they have received your payment and signed contract, then you can keep your items in your room throughout the summer. They don’t allow students to leave items in their rooms over the summer if they have not confirmed a summer stay with them. Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.

If you’re looking to move out before your contract ends, please read through their cancellation policy. It will outline what you need to do next.