ViBe Student Living, Kingston

To secure your room, a Holding Deposit is required at the time of booking.

Once your tenancy begins, the Holding Deposit will convert into a refundable Security Deposit.

All deposits are protected and registered with the Tenancy Deposit Scheme (TDS), a government-approved tenancy deposit protection provider.

End of Tenancy Process

A final room inspection will be conducted before your move-out.

If any deductions are necessary (e.g. for damages or cleaning), these will be discussed with you directly.

Provided the room and its contents are in the same condition as when you moved in and your bank details have been submitted via the Portal, your deposit will be refunded within 10 working days.

Refund Policy

If you cancel your booking within 14 days of receiving your Accommodation Offer, you will be entitled to a full refund.

After 14 days, the Holding Deposit becomes non-refundable, unless stated otherwise in our cancellation policy.

Note: This non-refundable clause does not apply to properties located in Scotland.

The holding deposit varies based on property to property.

If you have a UK-based guarantor, you can pay your rent in 3 or 4 instalments. The first instalment must be paid at least 5 weeks before your contract start date. Please note that you will not be permitted to move into the property until this payment has been received.

The remaining instalments are due as follows:

Second instalment – September

Third instalment – January

Final instalment – April

You can pay via Recurring Card, Direct Debit or via Bank Transfer.

Cash and Cheques will not be accepted and will be turned away if presented at site.

Recurring Card payments can be selected at the time of booking and Direct Debit can be selected by the online portal. If an alternative method of payment is required, such as a bank transfer, or you wish to change your payment method, please contact the property team directly for details.

1. All students who wish to pay their rent through an instalment plan are required to provide a qualified UK-based guarantor. This serves as financial security and ensures that the full rent will be covered in the event of any missed or defaulted payments.

2. By agreeing to act as a Guarantor, you are entering into a legally binding agreement confirming that you will cover any unpaid rent and take responsibility for the resident’s conduct if they default on their obligations.

3. If you prefer to pay your full annual rent in advance, a guarantor is not necessary.

4. Housing Hand is a specialist guarantor service that supports both international and UK students who do not have access to a suitable or qualifying UK guarantor. They can act as your guarantor, enabling you to pay your rent in instalments.

Yes, you can cancel within the cooling-off period to receive a full refund of your deposit.

England & Wales: You have 14 calendar days from receiving your Accommodation Offer to cancel and get your Holding Deposit refunded. If you book less than 14 days before check-in, you can cancel up to 14 days after the offer or your tenancy start date, whichever is earlier.

To cancel, email the Accommodation Office contact found at property website. Refunds are processed within 7 calendar days.

Note: Cancelling after the cooling-off period means the deposit is non-refundable, and you (and your guarantor if applicable) are responsible for the tenancy obligations.

Failure to obtain a UK Visa

If you fail to obtain a UK Visa before the start date of your tenancy, the property management will cancel your tenancy agreement and refund any rent payments made, so long as you provide within 72 hours of receiving your official confirmation:

1. Supporting official evidence that your visa was declined.

2. Written confirmation that you wish to cancel your booking.

Period From & Including when you have entered into the Tenancy Agreement

If you have entered into the tenancy agreement and wish to cancel your booking after the cooling-off period has expired, the property management will release you from the contract up to and including 22nd August 2025, provided you meet the following criteria and can provide sufficient evidence:

If you are a first-year prospective undergraduate student and your offer from your preferred university or higher education institution is withdrawn because you did not achieve the required entry grades, or you exceeded the required entry grades and choose to attend a different university.

To meet the criteria, you will need to:

1. Provide a written rejection letter from your chosen university or higher education institution within 72 hours of your exam results being published.
2. Provide a copy of the acceptance letter from your new university.

If proof is provided in accordance with these terms and conditions to the reasonable satisfaction of the property management and the landlord, you will be entitled to cancel the booking and will not be liable for the contractual obligations outlined in the tenancy agreement from the date of cancellation.

If you cancel your booking and find an eligible replacement tenant, subject to the property management's approval, you will be released from the contractual obligations outlined in the tenancy agreement. Any overpaid rent will be refunded to you, minus an amount equal to your holding deposit as a cancellation fee. The site team will confirm your official release date.

Cancellation After you have moved into the accommodation

The property management hopes you have a pleasant stay in your accommodation. However, if you decide to leave during your contracted term, the landlord may agree to release you from your contract provided the following conditions are met:

1.You agree not to transfer or sublet the tenancy created by the tenancy agreement to anyone else without obtaining written consent from the property management.

2. You find a suitable replacement to take a new tenancy agreement for your room for the remaining period of your contract.

2.1 Replacement tenants must be 18 years or older and enrolled as full-time students at a university or college near the accommodation. If the accommodation has agreements with specific universities, the replacement may need to be enrolled at one of those universities. Please check with your accommodation team.

2.2 The incoming tenant must enter into a tenancy agreement with the property management and pay all sums due under this agreement.

2.3 The incoming tenant, where applicable, must provide a suitable guarantor who accepts the terms and conditions set out in the tenancy agreement.

3.  Refunds due will not be processed until the replacement tenant has signed the tenancy agreement, paid, and moved into the accommodation. If you find someone to take over your contract, you will need to pay a £50 administration fee.

Period Before You Enter Into Your Tenancy Agreement

The Landlord and property management reserve the right to not return your Holding Deposit and cancel your booking on notice if:

1. They take all reasonable steps to enter into the Tenancy Agreement before the deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;

2. You provide them with irrelevant false or misleading information; and/or

3. They are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014.

Cancellation By The Property Team or The Landlords

The terms and conditions require you to sign your Tenancy Agreement online within 14 calendar days of receiving the Offer of Accommodation. If you fail to sign your agreement within this timescale, the property management may cancel your booking, giving notice by email and you will forfeit any booking fee paid if it is outside the cooling off period above.

If you fail to find someone to take over your tenancy, you will be responsible for paying the full rent until the end of your contracted time at the accommodation.

If you fail to check-in on your accommodation start date and you have not signed your agreement, the property management may cancel your booking at any time by giving notice by email. If you are outside the cooling off period, your Holding Deposit will not be refunded. Once you have signed your Tenancy Agreement, it may only be terminated if you and the property management mutually agree to do so or in the circumstances set out above.

Cancellation for any other reason

If you have entered into the tenancy agreement and you wish to cancel your booking after the cooling off period has expired and you do not fit into the property management's eligible criteria above, you will not get your holding deposit returned to you, and you and your guarantor, will be required to meet the obligations set out within the tenancy agreement regardless of whether you have collected your keys.