True Leicester, Leicester

Yes! You can book with friends and we’ll try our best to position your rooms as close to one another as possible

Most of our rooms are occupied throughout the year but They might be able to accommodate your needs. Please contact them to see if They can meet your short-term accommodation needs.

They love nothing more than to see our Property Managements come back for another year. Year-round, They run many different rebooking offers - so keep your eyes peeled to snap up the best offer! Just ask your Welcome Hub team.

The best place to find the answer to this question is to join as soon as your booking is secured and start socialising with your new housemates.

If you would like to pay in instalments, They do require a UK guarantor. If you are unable to provide a UK guarantor. then please get in touch with them discuss your options.

They accept all full time students over the age of 18.

Please take a look at our video which will help guide you through the neccesary steps to complete the onbording process and confirm your bookings, if you have more than one reservation.

Please take a look at our video which shows you what your guarantor needs to do to complete their section, allowing you to pay your rent in instalments. Please note, for your guarantor to be approved, they must provide us with valid ID and proof of address in the form of a utility bill dated within the past 3 months.

As you are in a tenancy agreement with us, They will use you as the first point of contact and contact you directly. They will only contact your guarantor if there is a delay in payment or They have concerns over the terms of your tenancy agreement being followed. If you have specifically given consent or stated otherwise, They will of course follow your preferences and provide your chosen person with the right information.

Dual occupants need to be arranged and approved before check in by emailing. They can not be added on once the tenancy has started. Where possible, all dual occupants need to be arranged at time of booking.
Once a dual occupant has been approved, any changes to this needs to be sent for approval before changes to the booking can be made.
Dual occupants need to be full-time students and residents for the full tenancy (along with the main tenant). Any exceptions to this need to be arranged and agreed by the team prior to booking.

We’d like to reassure you that if life doesn’t quite go to plan, and your circumstances change, we’ve got you covered. You can cancel for free if You fail to get the results to attend the University you selected, Your VISA is declined, You choose to move to another university in a city where They are yet to have Property Management accommodation.

If you want to be released from your tenancy agreement, licence agreement, or SAT (Scotland) and you do not meet the requirements of a tenancy release, it is your responsibility to find a replacement tenant. The replacement tenant must agree to the existing rent and term conditions of the existing tenant.
If They accept a replacement tenant for your tenancy before the expiry of your contractual term, you will be required to pay a £250 admin fee and a £100 cleaning fee on the day your tenancy is taken over. This sum acts as a contribution towards operational and re-letting costs.
A tenancy takeover will be deemed complete to the point where a replacement is found when the following criteria are met:
The new tenant has paid any current due rental charge, and this has been confirmed as received by true
The new tenant has signed their AST or Licence Agreement
The new tenant has confirmed receipt of keys
The new Tenant has moved into the building and completed an inventory form. property will not refund any advanced rent payment until all the above criteria are met.
This policy will be reviewed regularly as the situation surrounding Covid-19 develops. property reserve the right to change the terms and conditions of this cancellation policy at any time.

There is a 7-day cooling off period for bookings made until 31st July, or 48 hours for bookings made on or after 31st July, after which the tenancy agreement is legally binding. This applies to all 23/24 contracts.
Once you have booked and the cooling off period has elapsed, you are bound into a legal license agreement which requires you to pay the rent for the full license period. If you wish to cancel your booking once 7-days (or 48-hours after the 31st of July) elapse, you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof that you fit any of the following criteria:
You fail to get the results to attend the City and University you selected
Your VISA is declined
You choose to move to another university city where They are yet to have Property Management accommodation
In some cases, we’re willing to cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included.You are responsible for the purchase of a TV license if you intend to watch or record live terrestrial TV programmes or use BBC iPlayer, even if you have been provided with a TV by Property Management.

Please come and talk to them, They know it can be stressful to manage your finances when studying and our team will be able to help if you are prompt in letting us know. They will always work with you to find the best way for you to pay your rent.

Please see our payment dates across sites for 23/24 here and 24/25 here.
Please note: your rent may be due before the contract begins and the dates may not coincide with student loan dates. This should be taken into consideration when planning your accommodation as late payments may be subject to interest charges and, in some cases, legal action against the resident and their guarantor.

You will be required to pay interest at the rate of 3% above the base rate of Bank of England (calculated on a daily basis) on the unpaid amount of any sum due to Property Management which is not received within 14 days of the due date (whether demanded or not and without prejudice to any other remedy) for the period beginning on the due date until the date it is received in cleared funds inclusive of both dates.

At present They are unable to accept cash payments. Our preferred payment method is via a card transaction through our online portal. It’s 100% safe and secure. They also accept bank transfers – you can find our details through your property account.

Our onsite teams are dedicated to providing you the support you need. If you run into any kind of financial difficulties before or during your stay, please reach out to a member of the property team for advice.

There are two options to pay your rent (bank transfer or card payment). Please take a look at our videos below to guide you through the process that applies to you: Bank Transfer, Card Payment

Property has a team of trained staff on site to respond to your needs. Their job is to make your property experience as enjoyable and safe as possible 24/7.
Our on-site Welcome Hub desks are open 24/7 with a fully trained team member to answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day and every night.
They also have a highly skilled, in-house maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure.
While most students settle into living away from home quickly, They understand it can take a little longer for some than others. So, while our tenancy agreement limits how far They can get involved, our people are trained in mental health and first aird to offer advice that helps residents to overcome a range of issues.

The real question is what isn't there to do at true! Here are just a few of the ways in which They give our residents a truly unforgettable experience during their stay:
Weekly events calendar
Gym with class timetable and personal training
Picture house with regular movie nights and presentations
Social lounges with ping pong, pool and table football
Private dining rooms
Gaming areas
Away Day property Trips
Skills Workshops from Industry Experts

Our communal zones and weekly events calendar mean that getting to know like-minded people at Property won't be an issue! Keep an eye on our social media channels to see what They get up to.

Unfortunately not however They do have dog therapy workshops for those who miss their pets!

They make every effort to ensure that our accommodation is accessible for all and They will always do everything They can to find you suitable accommodation.
All Property buildings have step-free/level access. Adaptations can be made to our studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. They can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

All our rooms come complete with high quality furnishings that provide space to store your belongings. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances.

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

Some of our sites have additional guest parking available, to check this please check the facilities section on the location pages. All our developments are in great city centre locations that are close to the University and have great links to public transport so They hope this reduces your need to have a car on site.

All our residences have an on-site laundry room with washing and drying machines that can be used at an extra cost. The laundry rooms are also open 24 hours a day.

Your Property contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But They advise booking early to ensure rooms are available.

Before moving out, it’s best to arrange an inspection with a member of the management team.
You have joint responsibility for shared living areas, and individual responsibility for your own room. On the moving out day, you’ll need to vacate the premises before a certain time – just ask if you’re unsure.

Property is committed to delivering great service at all times. However, They accept that there may be times when They don’t get things right first time. If you wish to make a complaint, please take a look at our complaints policy to follow the correct procedure.

Yes of course. Property is your home, so you can have guests staying over from time to time, but They do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. They ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer-term requests, please discuss this with the accommodation's General Manager. They ask that you respect your fellow residents as you are responsible for the behaviour of any guests you bring to Property. If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections. 

Yes, there is! They have free superfast WiFi around the building, which allows you to stay connected no matter where you are at Property. The speed of wireless connectivity is up to 50mgb per device, and up to 100mgb for wired connectivity.

Here at Property, They pay for all TV licences in the shared areas, so this includes our shared kitchens/lounges and our TV's in social spaces. If you wish to use the TV in your room to watch Freeview channels or on demand services, then you will need to purchase your own TV licence, you can do this via TV Licence - TV Licensing.

There is a 7-day cooling off period for bookings made until 31st July, or 48 hours for bookings made on or after 31st July, after which the tenancy agreement is legally binding. This applies to all 23/24 contracts.
Once you have booked and the cooling off period has elapsed, you are bound into a legal license agreement which requires you to pay the rent for the full license period. If you wish to cancel your booking once 7-days (or 48-hours after the 31st of July) elapse, you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof that you fit any of the following criteria:
You fail to get the results to attend the City and University you selected Your VISA is declined You choose to move to another university city where They are yet to have Property Management accommodationIn some cases, we’re willing to cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.

If your chosen guarantor would prefer not to sign the agreement or isn't eligible to act as your guarantor, They will ask you, as the tenant, to nominate somebody else. If you are unable to find another guarantor, They can assist you with making your payment in-full or by helping you find a third-party guarantor service. Please note, your guarantor will need to complete their agreement within 2 weeks of you signing your contract. If they are unable to do so, They will contact you directly to discuss your options.

Property takes safety seriously. They have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind. Our Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is your studies.

Property has a dedicated caretaker team to respond to and solve your maintenance issues. They respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

Property designs homes that provide everything you need to enjoy living with us. Our apartments and suites come kitted out with all your cooking appliances: cooker, hob, oven, fridge, and microwave.

Our studios have an ensuite bathroom and kitchen area within the room meaning you won’t have to share a thing. If you have booked a shared apartment, then you will have a private ensuite but share a communal kitchen and lounge area perfect for relaxing with your friends. There is a communal student area outside of your studio that has individual and group study spaces, pool tables, gym facilities and huge comfortable social areas for you to enjoy whenever you need a break from university work.

They have plenty of secure bike storage space at all of our residences.

No. As per your tenancy agreement, it is not permitted to smoke inside any Property Management building. There are designated smoking areas which you are welcome to use.

They have a Property staff member of security guard on the premises 24 hours a day to help with any enquiry. Our team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

You will receive a copy of our House Rules via email before moving in, please ensure you read through them prior to your arrival.

They have partnered with Unpacked to sort you out with bedding packs, kitchen packs & other essential items. These can be delivered directly to your new home at Property. Our accommodation addresses are all pre-loaded into the ordering portal at the checkout.

If you are a foreign national, in order to take up your offer at your preferred University, you will need a UK visa.

Whilst living in the UK, you will find it a whole lot easier having a UK bank account. Many British banks offer students a range of deals for setting up an account, so do a little research before making a final decision. Here are some options to help you get started browsing:
Lloyds Bank Student Current Account
Barclays Student Additions Account
Halifax Student Current Account
Santander Student Current Account

If you are a UK student, you are entitled to travel discount cards that apply to national train and bus networks across the country. Here are some travel options to help you get started:
Young Persons Railcard - If you are 25 and under, these cards are £30 for the year and saves you 1/3 off train travel
Young Persons Coach Card - If you are 26 and under, these cards are only £10 for the year plus p&p or £25 for 3 years plus p&p and allows you 30% off National Express bus journeys
Subway Smartcard - Special to Glasgow, these cards are a flexible, reusable and quick way to travel on the subway. You can register for a smartcard free of charge online.
Uber - If you wish to travel by taxi, Uber is a simple App to download and order taxis straight from your smartphone.

If you are an international student coming from abroad, They recommend buying a UK SIM card for your phone to help keep bill costs down.
There are two options you can choose from if you are looking to set up your phone here in the UK.
Pay-as-you-go - This is the easier option as most phone providers offer SIM cards that allow you to top your phone up as and when you need too
Contracts - If you haven’t lived in the UK, starting a contract may prove more difficult but there are a range of providers who offer different deals so shop around before making a decision.
Here are some UK phone providers to help you get started, however talk to any of our staff who will be able to help:
EE
O2 - As an O2 customer you can receive priority tickets to gigs and events across the UK
Vodafone
Three

It is important that whilst you are living in the UK that you register with a doctor. As a full-time student, you may qualify for free NHS treatment. Depending on which university you are with, they will be able to provide you with details of medical and dentistry practices in the area.

Of course! They love having our guests’ friends and family come to visit us. Please check with our management team to check what's possible and they will be happy to assist.

They pride ourselves on providing a safe and supportive environment for your son or daughter, and our teams are trained in first aid and mental health awareness, and actively encourage healthy lifestyles through our calendar of social events and activities. If you ever have concern for your child, They are here to listen and provide help in any way They can.

Help your son/daughter pack for university with our easy packing checklist. This outlines all of the useful bits and bobs they will need to make their room feel like their home away from home. Rest assured that They provide complimentary contents insurance.
They understand that your son/daughter may also feel nervous meeting new people, so They create a Facebook Group for each of our developments, so they can 'virtually' meet their new flatmates before arriving. They also provide regular events and updates on these groups throughout the academic year, helping to build the anticipation.

We're always happy to pick up the phone and have a chat. If you have any concerns or questions about your son or daughter, you can always get in touch directly with the General Manager at their chosen accommodation.

All of our Property Management accommodations have CCTV and are only accessible with a secure fob, while each and every room has its own individual locking system. Our Property team are also ready and prepared to support you 24-hours per day no matter how big or small the incident may be.

Mental health and wellbeing is so important to us. Whilst living with us, your son/daughter will be surrounded with amazing opportunities and experiences that boost their wellbeing, personal network and life-skills. And They hope to make them feel energised, connected and inspired. They also work with Dr Dominique Thompson from Buzz Consulting, she’s an expert in student mental health and works with us to improve our student’s wellbeing. Whilst They cannot provide counselling for students, They can refer them to a specialist for further support.

They have partnered with Unpacked to sort you out with bedding packs, kitchen packs & other essential items. These can be delivered directly to your new home at Property. Our accommodation addresses are all pre-loaded into the ordering portal at the checkout.

 A team member will be available 24-hours per day. If a team member isn’t available at the Welcome Hub when you visit, just call the number at the desk and someone will assist you.