Do I need a guarantor?

If you would like to pay in either 4, 11 or 12 instalments, they do require a UK guarantor. If you are unable to provide a UK guarantor, then please get in touch with us to discuss your options.

How old do I need to be to live at true Property?

They accept all full time students over the age of 18.

Can a dual occupant be added to my tenancy?

Dual occupants need to be arranged and approved before check in by emailing. They can not be added on once the tenancy has started. Where possible, all dual occupants need to be arranged at time of booking. Once a dual occupant has been approved, any changes to this needs to be sent for approval before changes to the booking can be made. Dual occupants need to be full-time students and residents for the full tenancy (along with the main tenant). Any exceptions to this need to be arranged and agreed by the team prior to booking.

Can I cancel my booking for free?

You can cancel for free if… You fail to get the results to attend the university you selected Your VISA is declined You choose to move to another university in a city where they are yet to have accommodation T&Cs Apply There is a 48-hour cooling-off period once the Tenancy Agreement has been signed, after which the Tenancy Agreement is legally binding. This applies to all 22/23 contracts. In some cases, they will cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion. The true guarantee only covers your booking prior to check-in, once you have moved into a true accommodation - you are no longer able to cancel your booking for the reasons stated above.

Can I get someone to take over my Tenancy?

If you want to be released from your tenancy agreement, licence agreement, or SAT (Scotland) and you do not meet the requirements of a tenancy release, it is your responsibility to find a replacement tenant. The replacement tenant must agree to the existing rent and term conditions of the existing tenant. If you find a replacement, you will be released from your tenancy from the start date of the new tenancy, however you may be charged to the Friday nearest to this date. You will be responsible for paying a £160 administration fee, paid directly to true. This fee covers the deep cleaning of the room in the period between you and your replacement, as well as the administration relating to issuing a new contract. A tenancy takeover will be deemed complete to the point where a replacement is found when the following criteria are met: The new tenant has paid any current due rental charge, and this has been confirmed as received by true The new tenant has signed their AST or Licence Agreement The new tenant has confirmed receipt of keys The new Tenant has moved into the building and completed an inventory form. true will not refund any advanced rent payment until all the above criteria are met. This policy will be reviewed regularly as the situation surrounding Covid-19 develops. true reserve the right to change the terms and conditions of this cancellation policy at any time.

What bills do I need to pay when I stay with true?

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included. You are responsible for the purchase of a TV license if you intend to watch or record live terrestrial TV programmers or use BBC player, even if you have been provided with a TV.

What happens if I can't pay my rent on time?

Please come and talk to us, they know it can be stressful to manage your finances when studying and our team will be able to help if you are prompt in letting us know. they will always work with you to find the best way for you to pay your rent.

When do I need to pay my rent?

your rent may be due before the contract begins and the dates may not coincide with student loan dates. This should be taken into consideration when planning your accommodation as late payments may be subject to interest charges and, in some cases, legal action against the resident and their guarantor.

What happens if my rent payment isn't made within 14-days of the due date?

You will be required to pay interest at the rate of 3% above the base rate of Bank of England (calculated on a daily basis) on the unpaid amount of any sum due to which is not received within 14 days of the due date (whether demanded or not and without prejudice to any other remedy) for the period beginning on the due date until the date it is received in cleared funds inclusive of both dates.

At present they are unable to accept cash payments. Our preferred payment method is via a card transaction through our online portal. It’s 100% safe and secure. they also accept bank transfers – you can find our details through your true account.

What if I run into financial difficulties before or during my stay?

Our onsite teams are dedicated to providing you the support you need. If you run into any kind of financial difficulties before or during your stay, please reach out to a member of the true team for advice.

How do I pay my rent?

There are two options to pay your rent (bank transfer or card payment). Please take a look at our videos below to guide you through the process that applies to you: Bank Transfer or Card Payment.

When is the Welcome Hub open?

A team member will be available 24-hours per day. If a team member isn’t available at the Welcome Hub when you visit, just call the number at the desk and someone will assist you.

Do you have staff at your properties?

true has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7. Our on-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day. Outside of these hours they also have a team of ambassadors on call for guests. they also have a highly skilled maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far they can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.

What is there to do at Property?

The real question is what isn't there to do at true! Here are just a few of the ways in which they give our residents a truly unforgettable experience during their stay: Weekly events calendar Gym with class timetable and personal training Picture house with regular movie nights and presentations Social lounges with ping pong, pool and table football Private dining rooms Gaming areas Away Day true Trips Skills Workshops from Industry Experts.

Is food and drink available onsite?

Yes! Oaka is an Asian cafe and supermarket on-site at true Manchester, Salford which serves fresh dishes including; dumplings, steamed buns, sushi and also warm food, including; chicken curry, pork ribs and ramen. Otherwise, we're lucky enough to have some of the city's best bars, pubs and restaurants located right on our doorstep. Unfortunately Oaka is not available across all locations.

How do I get to know people at Property?

Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what they get up to.

Unfortunately not however they do have dog therapy workshops for those who miss their pets.

As a disabled person I have specific living needs, can true cater for these?

they make every effort to ensure that our accommodation is accessible for all and they will always do everything we can to find you suitable accommodation. All true buildings have step-free/level access. Adaptations can be made to our studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. they can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

Do I need to bring any furniture?

All our rooms come complete with high quality furnishings that provide space to store your belongings. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances.

Will I get a cleaner?

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

Some of our sites have additional guest parking available, to check this please check the facilities section on the location pages. All our developments are in great city centre locations that are close to the University and have great links to public transport so they hope this reduces your need to have a car on site.

Where do I wash my clothes?

All our residences have an on-site laundry room with washing and drying machines that can be used at an extra cost. The laundry rooms are also open 24 hours a day.

Do I need to move out during the holidays?

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But they advise booking early to ensure rooms are available.

What should I do before I move out?

Before moving out, it’s best to arrange an inspection with a member of the management team. You have joint responsibility for shared living areas, and individual responsibility for your own room. On the moving out day, you’ll need to vacate the premises before a certain time – just ask if you’re unsure.

How do I make a complaint?

true is committed to delivering great service at all times. However, they accept that there may be times when they don’t get things right first time. If you wish to make a complaint, please take a look at our complaints policy to follow the correct procedure.

Can I have overnight guests?

Yes of course. true is your home, so you can have guests staying over from time to time but they do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. they ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer term requests, please discuss this with the accommodations General Manager. they ask that you respect your fellow residents as you are responsible for the behaviour of any guests you bring to true. If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections.

Is there free WiFi at Property?

Yes, there is! they have free superfast WiFi around the building, which allows you to stay connected no matter where you are at true. The speed of wireless connectivity is up to 50mgb per device, and up to 100mgb for wired connectivity.

Will I need to buy my own TV licence?

Here at true, they pay for all TV licences in the shared areas, so this includes our shared kitchens/lounges and our TV's in social spaces. If you wish to use the TV in your room to watch Freeview channels or on demand services, then you will need to purchase your own TV licence, you can do this via TV Licence - TV Licensing ™.

How safe are true properties?

True takes safety seriously. they have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind. Our Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is your studies.

What happens if I have a maintenance problem?

true has a dedicated caretaker team to respond to and solve your maintenance issues. they respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

What does a fully fitted kitchen mean?

true designs homes that provide everything you need to enjoy living with us. Our apartments and suites come kitted out with all your cooking appliances: cooker, hob, oven, fridge, and microwave.

Do I have to share my bathroom/kitchen?

Our studios have an ensuite bathroom and kitchen area within the room meaning you won’t have to share a thing. If you have booked a shared apartment, then you will have a private ensuite but share a communal kitchen and lounge area perfect for relaxing with your friends. There is a communal student area outside of your studio that has individual and group study spaces, pool tables, gym facilities and huge comfortable social areas for you to enjoy whenever you need a break from university work.

Is contents insurance included?

Contents insurance is automatically included with your rent. When you arrive, we’ll provide you with details of the policy and, if you need anything extra adding to the cover, you can contact the provider to make an upgrade.

Does true offer bike storage?

They have plenty of secure bike storage space at all of our residences.

Can I smoke in my room?

No. As per your tenancy agreement, it is not permitted to smoke inside any building. There are designated smoking areas which you are welcome to use.

What happens if I lose my key fob?

They have a true staff member of security guard on the premises 24 hours a day to help with any enquiry. Our team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

What is the floor layout of my true accommodation?

You can see the floorplans for all of our locations.

What are the House Rules?

You will receive a copy of our House Rules via email before moving in, please ensure you read through them prior to your arrival.

Where can I get additional bedding and kitchen items from?

Take the hassle out of buying and transporting your bedding and kitchen items by preordering from our friends at UniKitOut. choose the items you want, select your residence, then confirm and pay for your goods. The pack will then be pre-delivered directly to your residence so it is there ready and waiting for you when you arrive, leaving you to quickly settle into your new and exciting environment. Don’t forget to enter promotional code: TRUE10 to receive 10% off.

If you are a foreign national, in order to take up your offer at your preferred University, you will need a UK visa.

Where can I register a bank account?

Whilst living in the UK, you will find it a whole lot easier having a UK bank account. Many British banks offer students a range of deals for setting up an account, so do a little research before making a final decision.

What are the best ways to get around?

If you are a UK student, you are entitled to travel discount cards that apply to national train and bus networks across the country. Here are some travel options to help you get started: Young Persons Railcard - If you are 25 and under, these cards are £30 for the year and saves you 1/3 off train travel Young Persons Coach Card - If you are 26 and under, these cards are only £10 for the year plus p&p or £25 for 3 years plus p&p and allows you 30% off National Express bus journeys Subway Smartcard - Special to Glasgow, these cards are a flexible, reusable and quick way to travel on the subway. You can register for a smartcard free of charge online. Uber - If you wish to travel by taxi, Uber is a simple App to download and order taxis straight from your smartphone.

True Birmingham, Birmingham

Upper Dean St, Birmingham, B5 4SJ, United KingdomView Distance From Universities

Study Zones

Laundry facilities

Cycle Storage

From £219/week

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Videos

3D View

True Birmingham is one of the most popular and lavish student accommodation in Birmingham, providing students with a truly exceptional experience. Present near National SEA LIFE Centre Birmingham, you will find a wide range of stylish studios and shared apartments to choose from. Conveniently located just a 5-minute walk from Ulster University and a short 7-minute drive from Aston University, this student housing in Birmingham is the right place to be.

Features

The property offers plenty of room options to choose from, so whether you want to live alone or share your place with your friends, there is something for everyone. Each room here comes with a comfortable bed, wardrobe, study desk, and plenty of space for all your belongings. Additionally, the studio comes with a fitted kitchen and more living space and is perfect if you prefer privacy. With excellent amenities like a fully-equipped gym, sky lounges, picture house, sky kitchen, and BBQ facilities, you'll never be bored while you stay here. The property provides excellent utilities like free high-speed wifi, an on-site management team, CCTV, and key fob access, your stay will be completely stress-free. That's not it! The management also hosts amazing social events on-site, giving you a chance to get to know your fellow residents.

Location and What's Hot?

The city of Birmingham is filled with plenty of amazing things to do. Just a short 4-minute stroll will take you to The Arcadian Mall where you will get almost everything you want and more. The property is surrounded by tons of the city's finest restaurants and pubs like Santorini Greek Restaurant and The Dragon Inn- JD Wetherspoon Pub where you can have a blast with your friends. On weekends, you can groove to amazing live music at the O2 Academy Birmingham.

Commute

You'll never have to worry about transport while you stay here because the property has great connectivity to public transport. The Upper Dean Street (stop MK1) Bus Stop is a minute's walk away and the Birmingham Street Train Station is also a short walk away, making it super convenient for you to get around the city.

Common Amenities

Festival Zone

Gym

Cinema

Sky Lounges

Study Zones

Cycle Storage

On site laundry facilities

Free PT

Free Semester Clean

Free Unlimited Printing

Sky kitchen

24 hr Concierge

Free semester cleans

Free personal training

Come dine with me kitchen

Secure 24/7 parcel collection & delivery services

Multiple social spaces

VIP partner discounts (incl UniKitOut & 28 Vintage)

24hr Concierge

Room Amenities

Unlimited Wi-Fi included

Premium Contents Insurance

Ensuite bedroom

Double bed with mattress

Ensuite bathroom with rainfall shower and backlit mirror

Desk & Chair

Safety and Security

CCTV

24hr Concierge & Security

Premium Contents Insurance

Bills Included

WiFi

Electricity

Water

Heating

Room Types

true Studio

£219 - £303/week

Private Bathroom

Entire Place

Private Kitchen

Bedrooms1

Bathrooms1

Area19 sqm

Deposit£150

Room Facilities

Double bed with a true mattress

Desk & Chair

Double wardrobe, drawers & storage space

Unlimited Wi-Fi included

Smart TV

Full Length Mirror

Ensuite bathroom with rainfall shower and backlit mirror

In room sofa

Everything you need lots of space, a kitchenette to cook in your room, an ensuite shower room and plenty of storage!

4 Images

Duration:7 week

Move in:16 Jul, 2023

£239/week

Note: Floor 2,3,4 size : 19.2-19.7

Duration:7 week

Move in:16 Jul, 2023

£219/week

Note: Floor- 0 | Size - 19.2-19.7sqm

Duration:7 week

Move in:16 Jul, 2023

£234/week

Note: Floor 2| Size-19.2-19.7,20

Duration:7 week

Move in:16 Jul, 2023

£229/week

Note: Floor- 1 | Size - 19.2-19.7

SOLD OUT

Duration:44 week

Move in:8 Sep, 2023

£277/week

Note: Floor- 3 | Size-19.2-19.7sqm

true Accessible Apartment

£225 - £256/week

Private Room

Private Bathroom

Shared Kitchen

Bedrooms1

Bathrooms1

Deposit£150

9 Images

Duration:51 week

Move in:8 Sep, 2023

£229/week

Note: Floor :6,7 Size: 16-17

Duration:44 week

Move in:8 Sep, 2023

£256/week

Note: Floor: 6,7 Size: 16-17

Duration:44 week

Move in:8 Sep, 2023

£256/week

Note: Floor :4,5 Size: 16-17

Duration:44 week

Move in:8 Sep, 2023

£252/week

Note: Floor 2,3 Size: 16-17

Duration:51 week

Move in:8 Sep, 2023

£225/week

Note: Floor 2,3 Size: 16-17

true Accessible Studio

£225 - £308/week

Private Bathroom

Entire Place

Private Kitchen

Bedrooms1

Bathrooms1

Deposit£150

Room Amenities

Ensuite bedroom

Unlimited Wi-Fi included

Full Length Mirror

Ensuite bathroom with rainfall shower and backlit mirror

Key card/fob access

A studio style room with a luxury ensuite bedroom and kitchenette. These rooms have been designed with accessibility in mind and are perfect for any student to call home.

4 Images

Duration:7 week

Move in:16 Jul, 2023

£239/week

Note: 2 Floor| Size-24

SOLD OUT

Duration:51 week

Move in:8 Sep, 2023

£275/week

Note: 9 Floor & Size-22sqm

SOLD OUT

Duration:44 week

Move in:8 Sep, 2023

£308/week

Note: 9 Floor & Size-22sqm

SOLD OUT

Duration:7 week

Move in:16 Jul, 2023

£288/week

Note: floor 7

SOLD OUT

Duration:44 week

Move in:8 Sep, 2023

£297/week

Note: 8th Floor

true Apartment

£225 - £256/week

Private Room

Private Bathroom

Shared Kitchen

Bedrooms1

Bathrooms1

Deposit£150

Room Amenities

Key card/fob access

Full Length Mirror

Ensuite bathroom with rainfall shower and backlit mirror

Double bed with a true mattress

Ensuite bedroom

9 Images

Duration:44 week

Move in:8 Sep, 2023

£256/week

Note: Floor - 6,7 Size-16.7-17.1sqm

Duration:44 week

Move in:8 Sep, 2023

£256/week

Note: Floor - 4,5 Size-16.7-17.1sqm

Duration:51 week

Move in:8 Sep, 2023

£229/week

Note: Floor - 4,5 Size-16.7-17.1sqm

Duration:44 week

Move in:8 Sep, 2023

£252/week

Note: Floor - 2,3 Size-16.7-17.1sqm

Duration:51 week

Move in:8 Sep, 2023

£225/week

Note: Floor - 2,3 Size-16.7-17.1sqm

true Unique Apartment

£204 - £230/week

Sold Out

Private Room

Private Bathroom

Shared Kitchen

In part of a listed building, these unique apartments are all individually designed and full of character. You will share a spacious kitchen, dining and lounge area with your new group of friends, whilst enjoying the privacy of your luxury ensuite room. If you're looking at booking one of these apartments as a group then get in touch as we have some great offers available.

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SOLD OUT

Duration:44 week

Move in:9 Sep, 2022

£224/week

SOLD OUT

Duration:51 week

Move in:9 Sep, 2022

£204/week

SOLD OUT

Duration:51 week

Move in:9 Sep, 2022

£209/week

SOLD OUT

Duration:44 week

Move in:9 Sep, 2022

£230/week

Looking to book this unit? Join Waitlist

true Premium Apartment

£219 - £268/week

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms1

Bathrooms1

Area18 - 19 sqm

Deposit£150

Room Facilities

Double bed with a true mattress

Desk & Chair

Smart TV

Double wardrobe, drawers & storage space

Full Length Mirror

Ensuite bedroom

Ensuite bathroom with rainfall shower and backlit mirror

You will share a spacious kitchen, dining and lounge area with your group of friends, whilst enjoying the privacy of your spacious ensuite room.

9 Images

SOLD OUT

Duration:7 week

Move in:16 Jul, 2023

£241/week

Note: Floor-3 | Size-18.6-19.7sqm

SOLD OUT

Duration:7 week

Move in:16 Jul, 2023

£246/week

Note: Floor- 4,5 | Size-18.6-19.7sqm

SOLD OUT

Duration:51 week

Move in:8 Sep, 2023

£229/week

Note: Floor- 6 | Size-18.6-19.7sqm

SOLD OUT

Duration:51 week

Move in:8 Sep, 2023

£219/week

Note: 2nd Floor | Size- 18.6-19.7sqm

SOLD OUT

Duration:51 week

Move in:8 Sep, 2023

£239/week

Note: Floor- 9 | Size-18.6-19.7sqm

Looking to book this unit? Join Waitlist

Cancellation Details

Cooling Off Period

Free booking cancellation in stipulated time

No Visa No Pay

Free Cancellation if student visa is not secured

No Place No Pay

Cancellation policy if admission not confirmed

Replacement Tenant Found

Find the replacement tenant and easily cancel your booking

Payment Details

Booking Deposit

Secure booking with this amount

Payment Instalment Plan

Flexible payment terms

Mode Of Payment

Payment via easy transaction modes

Guarantor Requirement

Guarantor requirements and policy

True Birmingham, Birmingham

Features

Location and What's Hot?

Commute

Room Types

true Studio

true Accessible Apartment

true Accessible Studio

true Apartment

true Unique Apartment

true Premium Apartment

Cancellation Details

Payment Details

Frequently Asked Questions

How much does is it cost to stay at true Property?

Who can be my guarantor?

Do I need to be a student?

Do I need to pay a deposit?

I only have a conditional offer, can I still book?

Can I book with friends?

Do you offer short term lets?

Can I see who else has booked in my flat?

Location